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Reviews (8,207)
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5,187 - 5,192 of 8,207 reviews
Reviewed 6 November 2012

We are very pleased with our stay in this resort. The upgrade was a bit of a hassel and the dominicans can be very slow, but overall we appreciated the attention and friendliness of the staff.

Considering we are in Punta Cana, there is a very good value for your money....all-inclusive with top beers, wines, cocktails, etc.

  • Stayed: November 2012, travelled with family
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6  Thank Sloyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this reviewResponded 22 November 2012

Dear Guest,

Thank you for extending us your valuable comments about our services and staff. It pleases us to know that we completely fulfilled your expectations.

Kind regards,

Rafael Torres
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2012

My husband and I went to Punta Cana in the Dominican Republic for our honeymoon this October 2012. We stayed at Paradisus Palma Real and had dinner at "Agua" at The Reserve at Paradisus Palma Real on our final night. Our waiter DAVID MENDOZA was phenomenal. He was very attentive, polite, and engaged throughout our dining experience. He truly made our last night on the island a memorable one. We plan to go back on our anniversary and hope to see him and the rest of the staff again.

We cannot say enough good things about the service at Paradisus Palma Real and The Reserve at Paradisus Palma Real. Even our experience at the YHI SPA was unforgettable. The staff was caring and appreciative. If you are looking for EXCELLENT SERVICE then look no further than Paradisus Palma Real and The Reserve at Paradisus Palma Real.

We have been travelling for years and this was by far the best service we have ever had.

  • Stayed: October 2012, travelled as a couple
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1  Thank Katelyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPPRL, General Manager at The Reserve at Paradisus Palma Real, responded to this reviewResponded 3 November 2012

Dear Katelyn,

I am aware that they are few important moments in life as a couple’s wedding and I feel highly honored to have been trusted with your honeymoon. I will gladly pass on your compliments to each member of our wonderful team, especially to David Mendoza.


Katelyn, we are going to be more than glad be part of your wedding’s anniversary celebration.

Best regards,

Rafael Torres
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2012

Whilst on a recent 21 night multi-resort trip to Punta Cana we had a tour of Paradisus Palma Real & The Reserve as research for another trip to the island

This was our 30th trip to the Caribbean and our 11th trip to Dominican Republic. We have stayed in the North of the island twice and this was our 9th trip to the South having stayed at numerous top end resorts such as Excellence, Zoetry, Sanctuary Cap Cana, etc so we like to think that we have a fairly good well calibrated holiday measuring stick

Having stayed at other Sol Melia properties in the past we thought we would take the opportunity to check Palma Real & The Reserve out whilst we were in the area as we have already visited their two new properties in Mexico at Playa del Carmen this summer and have booked to spend some nights at Paradisus La Perla in June 2013

I will be perfectly honest upfront as usual and say we did not purchase a day pass for our time at the resort - the purpose of the day out was twofold:

to see if we would like to stay at The Reserve on future trips to Punta Cana

to increase my knowledge of the resorts in the area which will assist me in answering questions on TripAdvisor and Facebook and enable me to make comparisons with other similar resorts

Being given free access and the additional bonus of a courtesy room on the day in The Royal Service area at Palma Real in no way prejudices my opinions and as normal I remain unbiased in this mini review and all further writings about the property. Resorts are fully aware of this and respect me for being unbiased as they are fully aware that no resort is perfect or ideal for all guests

I must say we were very impressed by The Reserve and were rather amazed to hear about their very low occupancy at the moment. The Reserve which has 190 luxury Residential Concierge Suites sit about 10 minutes walk away from the beach. If you wish you can arrange to be taken up and down to the beach of the main resort by golf cart and this takes just a few minutes

Their main building which houses the check in and out area, lounge, etc is very peaceful indeed and has a great water feature as you enter which adds to the coolness and tranquillity. I can just imagine arriving there and feeling instantly very comfortable that you had booked the right resort as it has a certain upmarket air about it

We were shown around two suites at The Reserve – One Bedroom Swim Up Suite & a One Bedroom Master Swim Up Suite. As you will see from my photos both are very well equipped and thoughtfully laid out with a whirlpool bath for two on their patio. One thing we particularly liked was how far back these suites sit back from the pool itself which gives them a very private feel unlike many other swim up suites we have seen. You also have more than adequate private area to sit, lounge or sunbathe – even including your own large thatch palapa

We just loved all the emphasis which had been made to make the children feel special with their own bathroom amenities, bathrobes and slippers. The mini bar also had drinks and snacks aimed at children. For a full list of all the additional features available I suggest you check out their website as there are way too many to list in this review

The resort itself has three a la carte restaurants – Aqua [Mediterranean], Mizu [Teppanyaki & Asian] as well as the Gabi Club which is a chill out club, bar and restaurant. There is also the Hydrogrill which is a poolside snack grill– guests also have access to the restaurants at the main resort Paradisus Palma Real

There are three bars – H2O, Gabi & Hydrogrill. Again guests have access to all the bars at Palma Real

The resort has three pools – main pool with water ritual feature, children’s pool and a toddler’s splash pool. When we were planning this multi-resort trip we looked online at The Reserve and were put off by photos we saw of the children’s pool and how close it seemed to the main pool and buildings – in reality this is not a problem at all as although visible it does sit back out of the way in its own area

The grounds were also more expansive and lushly planted than we thought from our previous research which shows why such exploratory visits, if you can arrange them, are so important. The grounds have numerous palapas and chill out areas to sit or sunbathe

For those guests who wish to use the beach area at the main resort there is a cordoned off area specifically for Reserve guests so you should not have a problem finding a shade as the area was quite large. As I said earlier this is only a short walk or quick ride away in a golf cart

Do I think this mini-review is an accurate reflection based on the fact that we were only at the resort for a short period of time??? Yes I do as many travel agents who visit resorts to see what they are like are there for far less time than we were. We were lucky enough to have spent nearly 8 hours at the two resorts, had two meals and were free to roam throughout all of the resort. My review is factual and backed up with a comprehensive photograph album

Reviews are but one person’s opinion of their trip and this is ours. Will it vary from other people’s experience – of course it will as we all have different expectations and holiday measuring sticks. Ours is fairly sophisticated as we are lucky enough to travel a lot and seems to match a lot of what other people who read TripAdvisor are looking for

Should you be interested in seeing some photos of our day out please click on the link below to my online albums on SlickPic:

http://www.slickpic.com/u/flipflopman/TheReserve/photo?play#2215644

Best viewed in slideshow full screen format as this way you will be able to see the photo labels

For photos and videos of other trips we have made feel free to check out

http://www.slickpic.com/u/flipflopman

Please note that any time you enter the happy world of flipflop_man’s magic moments and memories it is always wise to have a drink in hand as there are always a lot of them to see – we are very lucky people.

As always I am happy to answer any questions

  • Stayed: September 2012, travelled as a couple
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12  Thank flipflop_man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPPRL, General Manager at The Reserve at Paradisus Palma Real, responded to this reviewResponded 3 November 2012

Dear guest,

I would like to thank you for visiting our property, and for sharing your comments based in the services you have experienced. I am pretty sure that a lot of future guests will find this a very useful and interesting review.

It is going to be more than a pleasure to host your next visit to Punta Cana.

Kind regards,

Rafael Torres
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2012

I can not say one bad thing about the Reserve, the staff or the food. My son and his now wife pick the Reserve for the wedding. I tell everyone not to get marry in the states, go to The Reserve. There was 70 family and friends at the Reserve and I don't hear one bad thing. Some of us are thinking about coming back for the One Year Anniversary.

Room Tip: Swim up, just walk out and into the water. Loved it or any room with a view of the pool.
  • Stayed: August 2012, travelled with family
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3  Thank diwoobru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPPRL, General Manager at The Reserve at Paradisus Palma Real, responded to this reviewResponded 3 November 2012

Dear guest,

There is not greater satisfaction for us than learning you enjoyed your holidays, and that your son and his wife selected The Reserve at Paradisus Palma Real as the perfect place to celebrate their wedding.

All our team is going to be more than glad to welcome you and your family next year.

Kind regards,

Rafael Torres
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2012

When we got there our travel agent made a mistake,but no worries Marina at the check in desk
remembered us from previous visit here and made sure we were taken care of.During our wait
Mayra took us to the pool while my husband checked in,which was great because our kids were getting crabby and restless.They had a ball in the pool.
After we got checked in all of us went down to the pool and julio ,made sure we got a drink a snack and just took care of us (he is great never misses a beat).The next day at breakfast
our server Juan Peguero was soo helpful he even tried to teach my 8 year old spanish.And was patient with her when she had many spills at the table.Also just as nice was Sonya when my 8 year old had a major spill at aqua for dinner,she smiled said don't worrie hug my daugter dried her tears and made her smile.

Then both my daughters met another little girl and wanted a sleep over,Mayra set it all up from getting the bedding ready to having treats and games sent up to give them something to do.Needless to say they had a ball.



A very heart felt thank you.


Janie and Tom Jonas

Mucho Gracious

  • Stayed: October 2012, travelled with family
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4  Thank travelgure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPPRL, General Manager at The Reserve at Paradisus Palma Real, responded to this reviewResponded 26 October 2012

Jonas Dear Family,

It was a real pleasure to have the opportunity to welcome you once more in this your second home. I am glad that you enjoyed the warmth and friendliness of our staff. I have personally passed on your compliments to Marina, Mayra, Juan Peguero, Sonia, and Julio

Jonas Family, I look forward to welcome you in the near future to celebrate another great family vacation.


Rafael Torres
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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