We just returned from a six night vacation with another family and we all agreed that The Reserve is simply amazing. All reviews are consistent about the beauty of the property. We stayed in a one bedroom suite which was very large and well appointed with high end finishes. We had a third floor room which was perfect for us. The balcony was private and we used the outdoor jacuzzi as the palm trees swayed overhead. The bath towels were huge and the linens crisp and very clean, (pet peeve of mine).
The property is at the back of the Palma Real Resort and is an easy stroll to the beach, however you can always get a golf cart if mobility is an issue. The grounds are well manicured and beautiful. However during our stay the best part was the people - by far! I never look forward to check in and waiting in line - however at the Reserve you are seated in a lounge area and provided cold towels, drinks and introduced to a concierge who will take care of all your restaurant reservations. Dalliance was our concierge and he did a good job with our requests. My son has a peanut allergy and we were provided with cards to take with us to each restaurant. The servers were very reassuring once they saw the card - you could tell they were trained for many issues like this.
At the reserve we were greeted by Alexandre each morning with a warm hello and hot coffee. In the evening we had drinks at the H2O bar served by Ronni who was amazing at anticipating our needs. The quality of drinks is very high. I liked the Corona beer and my wife enjoyed a variety of expertly made cocktails. Gustavo at the Hydra Grill was so warm and friendly - ready to do anything to make your stay the best. Christian was everywhere and helped us with our Spanish which my kids really enjoyed. A special thank you to Pedro Paulino who arranged to have a cake delivered for one of our kids who was celebrating her 13th birthday and then joined us in singing happy birthday.
The food was the best of any all inclusive resort we have been to. We went to Passion and I highly recommend it if you like gourmet food and presentation (there is an additional cost of $40 per person and is for adults only). I loved the lobster at the Gabi on the beach. Our server Frandi, kept our group in stitches the entire night. Our only miss was the teppanyaki restaurant at Palma Real - the food was way too salty. The buffets were excellent, fresh and well attended by staff.
There was loads for us to do. We took advantage of the Hobie Cat sail boats, tennis (racquet rental was $5 for two which was worth it for the good quality equipment), and we played volleyball almost every day which was a great way to meet other vacationers. A huge thank you to Joangel who organized the volleyball and to Mr. E who made our kids feel like rock stars. Our wives went to the spa for a 75 minute massage which they raved about. The spa folks also roam the pool for a complimentary five minute massage as well.
I normally skip the evening shows as they are often amateurish at other resorts, however we were all pleasantly surprised by the shows at the Palma Real. The Michael Jackson show was good as well as the break dancing display. Afterwards we would normally end up at the lounge bar at the Palma Real and enjoy drinks made by Orny (sp?) who worked so hard each night we were there. He was wonderful!
So overall we had an amazing time because each person we encountered went out of their way to make us feel comfortable - we will be back.
- Official Description (provided by the hotel):
- Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more less
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- Also Known As:
- The Reserve At Paradisus Palma Real Hotel Punta Cana