Stayed in a 1 br Family Concierge room with a 4 year-old and a 10 month old.
Our Concierge (sophia) was OUTSTANDING! She had dinner reservations made for the entire week for us when we arrived. She arranged my fishing excursion, our babysitter (Paola, very sweet), ensured our room was constantly stocked with water or milk for the kids, and adjusted anything for us as we asked. When she asked about the timeshare and we declined firmly, she respected that and maintained the same excellent level of service. She had special treats for the kids throughout the week too.
Food was pretty good. The buffets (there is one in the Reserve and 2 in the main resort) were above average for all-inclusive. The Reserve buffet (Gabi) is always very quiet as only Reserve guests can use it, which made breakfast a very nice relaxing start to the day. If you need real kiddie food, the smaller outdoor buffet at the main resort had burgers, hot dogs, fries etc... Once while eating at Gabi Beach Restaurant at main resort, they didnt have anything my 4 year old brat wanted and the waiter went and got the buffet to make some chicken fingers and fries and brought back to the restaurant for us. The Sushi place was quite good by resort standards.
The food generally favors Euro a bit, which makes sense since its a Spanish hotel chain and plenty of Euro guests, but still easy for NA guests.
Juan at the Reserve pool was friendly and good, and then post tip, was EXCELLENT.
Beach was a bit windy, water a bit choppy, but i'll say this, Reserve guests have a spot at the beach set aside with their name on it until noon each day which made it a nice option. Read some complain of the distance to the beach. It is a 5-10 min walk, but a beautiful walk that I enjoyed every time. They also shuttle you there in about 5 seconds, so seriously, whats the problem? It takes about 5 seconds online to realize this is a secluded section of the resort. If you want to stay next to beach stay at the main resort and you wont get all the nicities of the Reserve.
Pools at the Reserve were great for Kids and super quiet. bc only Reserve guest can use the pools in the reserve there are more than enough chairs and covered beds (great to get kids out of sun). Juan had our spot set aside everyday with towels and kids towels just the way we liked it. He did this for other guests too. Kids slides in the large kids pool. the main pool with swim up bar was always empty, though it was the coldest pool. The smaller river shped pools were a nice option too.
Room was awesome. We had staryed in an Italian Village family suite in Beaches Turks&Caicos and the Reserve Master Family 1br here was even nicer. Nice kitchenette dining area for when we ordered in, best shower i've had in a resort and main bed was quite good (pull out not so much). Tub on balcony was great for kids baths at end of day.
Kids club was quiet but impecable and clean.
Kids were treated like royalty, Sophia was a huge difference maker, and we loved the tranquility. If you want lots of activities and a hopping resort, you should probably think twice about a place called "The Reserve". If you want some privacy, rest, peacefulness and a nice Family option, this is the best we've stayed at, beating Beaches and Atlantis.
- Official Description (provided by the hotel):
- Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more less
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- Also Known As:
- The Reserve At Paradisus Palma Real Hotel Punta Cana