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Traveller rating
8,654
3,133
1,247
415
306
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Reviewed 5 May 2021

Went for my birthday with two friends. The place was beautiful, clean, and well maintained. Chose the preferred package. The only caveat is that you do have to request some of the things like the robe, it's not in the room but they bring it. The preferred pool was worth the upcharge (no kids and great service). You also get a concierge and Orlando was amazing and made sure we were well taken care of. The beach massage and spa were a must as well.

Room tip: Choose preferred
Date of stay: April 2021
    • Rooms
    • Cleanliness
    • Service
Thank X1695TSjanett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pablo Muñoz, Other at Dreams Palm Beach Punta Cana, responded to this reviewResponded 6 May 2021

Dear Valued Guest,

We were very pleased to read that you choose Dreams Palm Beach Punta Cana as your birthday destination, that we have managed to exceed your expectations, and that you would recommend our hotel to your family and friends.

As I have mentioned previously all guest comments are essential to ensure we continuously enhance the experience for our visitors.

We look forward to welcoming you back upon your next visit to the Dominican Republic.

Sincerely.

Pablo Muñoz
Social Media Coordinator
Dreams Palm Beach Punta Cana.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2021

We just returned from a FANTASTIC trip with 2 other couples. Ari was our first impression of the resort and he was wonderful. Handled our bags effortlessly and later set up transportation and an outing at a local Dominican restaurant. Check-in with Samaris and Betty was smooth. They are welcoming and warm. Chala and Pikete are the BEST entertainment staff I have encountered providing a TON of activities and a TON of fun! This resort should find a way to clone RICHARD. He provided an exceptional customer service experience as we relaxed on the beach. High fives to Juana in the the Preferrred Club, she made the most delicious mixed drinks, and gladly made one of our favorite shots when we requested it. The food was very good, would have liked more access to restaurants. Our assumption that any limitations we encountered were due to still lingering effects of COVID-19. The staff certainly made up for that to the best of their ability. We will be back!!

Date of stay: April 2021
    • Location
    • Sleep Quality
    • Service
1  Thank VikkiG1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pablo Muñoz, Other at Dreams Palm Beach Punta Cana, responded to this reviewResponded 6 May 2021

Dear Valued Guest,

Thank you for making our Dreams Palm Beach Punta Cana your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor, this positive feedback keeps us motivated to encounter the compliance of our quality standards.

Our staff welcomes each guest with the DREPB spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us.

We will be more than happy to share your comments with Samaris, Betty and Richard, and we are looking forward to having you back soon.

Regards.

Pablo Muñoz
Social Media Coordinator
Dreams Palm Beach Punta Cana.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2021 via mobile

This hotel was extremely accommodating as We traveled with 2 families a group of 9. From Clay helping to upgrade our rooms as well as from Alfredo booking us a 2 tank Scuba dive with Sea Pro divers as well as the awesome entertainment team of Lola , Melvin , Pikete making sure the kids were having a great time , and from Staff Emmanuel , Jorge and Richard making sure everyone’s requests were handled. I would definitely recommend this hotel

Date of stay: April 2021
Trip type: Travelled with family
Thank H1263TZmikes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pablo Muñoz, Other at Dreams Palm Beach Punta Cana, responded to this reviewResponded 4 May 2021

Dear Valued Guest,

At Dreams Palm Beach Punta Cana, your comments are well beyond graciously accepted.

We are so happy that you found your stay comfortable, welcoming, and delightful. We feel proud and grateful for your compliments on the efforts and dedications demonstrated by Lola, Melvin, Emmanuel, Jorge & Richard.

Thanks to our employers, we are able to accomplish our goal, we will gladly pass on your compliments to the departments and managers.

Regards.

Pablo Muñoz
Social Media Coordinator
Dreams Palm Beach Punta Cana.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2021

We stayed at Dreams Palm Beach in April 2021. Our stay was fantastic and we couldn't have asked for a more impressive staff. They take care to ensure that everyone is safe and healthy while at the resort. We had major concerns traveling after COVID, but we were pleasantly surprised to have our concerns diminished by the practices put in place at this resort. I've stayed at many all-inclusive resorts and enjoyed my visits; the staff at Dreams Palm Beach are more impressive than any of my previous experiences. Orlando in VIP services (Preferred Lounge) was a massive help and went above and beyond to make sure our stay was enjoyable. He recommended/arranged activities, assisted with our check-in, and was a constant point of contact during our stay. We couldn't have asked for a better experience. Thank you Dreams Palm Beach Staff for helping me and my family make wonderful memories at your beautiful resort. Hasta la proxima!

Morris Family

Date of stay: April 2021
Trip type: Travelled with family
Thank GoBrandoGo37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pablo Muñoz, Other at Dreams Palm Beach Punta Cana, responded to this reviewResponded 6 May 2021

Dear Valued Guest,

Thank you for taking the time to post your review about your recent stay at Dreams Palm Beach Punta Cana.

We were delighted to read that you had returned to the hotel on a second occasion and that this stay was as reasonable and comfortable as your previous visit.

We do look forward to the pleasure of welcoming you back on future occasions so that we can hopefully become your hotel of choice when you visit Dreams Palm Beach Punta Cana.

Sincerely.

Pablo Muñoz
Social Media Coordinator
Dreams Palm Beach Punta Cana.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2021

From the moment we arrived, we felt very comfortable with a warm welcome from the person who made everything possible, Orlando, he guides us, and his attention to detail made out stay 100 times better. If we talk about entertainment, the personnel is excellent. Piquete is super friendly, Lola has energy for days and a huge Carisma and my wife enjoyed dancing the bachata with the best... Melvin!. Now if we talk about drinks, Yoina is the one you need to meet, best mojitos ever!!! This was ssn exceptional vacation, considering all the restrictions and following all the precautions Dreams Palm Beach is making huge effort to make everybody feel safe and happy during the stay...we will come back for sure!!

Room tip: best views, Great Beach
Date of stay: May 2021
    • Location
    • Sleep Quality
    • Service
Thank fabiansK9877JZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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