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“Amazing activities - Awful rooms”

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Club Med Punta Cana
Ranked #44 of 111 Hotels in Punta Cana
Certificate of Excellence
Montreal
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Amazing activities - Awful rooms”
Reviewed 3 March 2012

It's hard to give an overall rating to our vacation since it is really divided in 2:
1- The room: terrible, dirty, mouldy, badly maintained, in need of renovations... I complained about it and the staff at the reception was not very helpful. They showed me other potential rooms and they were just as bad. Marie-Pascale even told me: "We know the rooms are old, the weather is humid and a lot of people pass through"... humm, how do other hotels do it? They have the same weather and the same turnover. Please improve this part of the resort, because I would love to come back but I won't sleep in another mouldy room. Bad service at restaurants (waiters don't care about you), bad cleaning service (don't expect towel swans on your bed).
2- The positive part: Amazing beach, best ever! Great pool, great kids area with pools, water games, parks. And the best of the best: the mini-club and the baby club. Merci Christine et Josie, my daughter still talks about you, she loved every minute at the mini-club. Great baby club too, my son was super happy there.
Loved the Zumba class, thanks to the Zumba teacher (can't remember her name) and Marissa, we had a blast at your class!!!
Loved the food, the best food I've had at an all inclusive resort ever.

Room Tip: I don't think there are any good rooms, sorry :(
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  • Stayed February 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
5 Thank HB2_Montreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubmedofficial, Guest Relations Manager at Club Med Punta Cana, responded to this review, 9 March 2012
Dear HalimaMontreal,
Thank you for writing us a detailed review. We're so happy to hear you loved our beach, pool, Mini Club, Baby Club, food, and fitness classes, but we're deeply sorry your accommodations took away from your wonderful stay. We're looking into your concerns right away. We hope the issues you addressed do not deter you from a future stay at Club Med. We'd love to have you and your family back!
Kind Regards,
Your Club Med Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (673)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
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English first
Boston, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 March 2012

We had a fantastic and relaxing week. The food is fabulous. Kids club was really good (my kids are 2,8 & 10). The extra money for the Tiara experience was well worth it, as it's a big resort and the main pool is usually quite full. The Tiara rooms were lovely, the infinity pool is gorgeous and having a private bar there is really great. Only thing I would say is that I thought they could do a little better on cleanliness in the cafeterias and public areas. It is clean but not spotless and there seemed to be a lot of illness going around. It is flu season but makes you wonder. Other than that, no complaints and would recommend it.

Room Tip: Tiara rooms are worth the extra fee.
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  • Stayed February 2012, travelled with family
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    • Cleanliness
    • Service
Helpful?
3 Thank smasers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubmedofficial, Guest Relations Manager at Club Med Punta Cana, responded to this review, 9 March 2012
Dear smasers,
We're so glad to hear your family had a relaxing and fantastic vacation with us! Thank you very much for taking the time to write us a review. Thank you for sharing your comments with us. We're addressing them immediately, and we very much appreciate your feedback. We hope to see you for another visit at Club Med Punta Cana soon!
Kind Regards,
Your Club Med Team
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canada
Level Contributor
71 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 1 March 2012

Stayed in colon area. Second time at this resort. We loved activities. Thought food was great and loved the chef special. Kids club was first rate. Tennis was fun. Beach is beautiful. Loved the fact that it is super close to Airport.

Room. Dated. Ants. In need of Reno. But at least it was close. When we first went to this resort we stayed a full 10 min walk to restaurants and pool

This is a very large resort. Love some of the smaller resorts but activities circus team and culture here are great. Club med is not for everyone but we love it. People in dr are very poor. Remember to help by bringing extras for schools. Staff will distribute this.

The resort is very french which I love. Never had an issue. They dress beautifully.

Cm is like camp. They have themes optional dress code colors and tons of things to do. If you get involved you will love it. Is it perfect. No. But do homework and enjoy all that the resort offers. GOs are great. Makes all the difference. Love having diners with the and guests from other countries.

Wish all rooms were renovated. Wish wifi worked better. But overall this is my choice for a fun family trip that is filled with new and interesting things to do

Room Tip: Select room type in advance. Rooms close to amenities are older. The walk is enjoyable. Resort is l...
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  • Stayed March 2011, travelled with family
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    • Location
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    • Cleanliness
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Helpful?
9 Thank chocolatecookie123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubmedofficial, Guest Relations Manager at Club Med Punta Cana, responded to this review, 9 March 2012
Dear chocolatecookie123,
Thanks so much for writing us a review! We're so happy to hear that you choose Club Med Punta Cana for your family trips. Thank you for sharing your feedback about our rooms, activities, etc. We very much appreciate your input. We hope to see you at Club Med Punta Cana again soon!
Kind Regards,
Your Club Med Team
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san rafael, california
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 February 2012

Loved it. Been to so many in 30yrs. This one was greatly remodeled ! Great for families. Great amenities for mini-club including a mini aqua park structure ! Club Med is great if you have kids. If you wanted, you could drop your kids off for the whole day and whole the whole evening. Of course, we love to spend the late afternoons together and evenings. But the kids' activities are almost around the clock ! Also great food. Beautiful grounds. Lots of space. Lots of resort to cover though if you forget something in your room ! Had a great time.

Room Tip: Great family suites available. All rooms have balconies/patios ! You can get a free stroller for you...
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  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cvonmay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubmedofficial, Guest Relations Manager at Club Med Punta Cana, responded to this review, 15 March 2012
Dear cvonmay,
We greatly appreciate your kind words about our Punta Cana resort! We’re thrilled to learn that we had many amenities for your children to participate in. Also, we’re pleased that our beautiful grounds, roomy atmosphere and great food allowed you and your family to have a wonderful vacation. We hope to see you again, soon!
Kind Regards,
Your Club Med Team
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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 February 2012

On the good side, the setting is great. Nice beach, coral sand, great water, nice big pool, and everything on site was convenient. If you stay outside, you won't be disappointed.

I heard nothing bad about mini club med and the GO's for the mini Club Med seemed to enjoy their work.

The food was above average, but made to be below average by the invading and extraordinarily aggressive bird population. When you tried to avoid the birds by choosing the other restaurant, the flies sent you back to the birds, and visa versa. The bird and fly problem is made worse by a slow wait staff that allows uneaten food to stay on tables long after people leave.

In reading other reviews it is cear that this is an ongoing problem that Club Med has made no attempt to resolve. I wouldn't doubt that the pervasive intestinal problems mentioned in the negative reports - and experienced by my party -are a result of the lack of cleanliness at the restaurants.

The room was also a disappointment (and we had an upgraded room). It was dated, moldy, the terrace door didn't close, the shower didn't drain, lights burned out and weren't replaced, and the tv reception was poor. We didn't spend much time there, so it didn't really matter. I should say that our terrace was pleasant and had a nice view.

Overall, a good experience, but it could be so much better. I would go back if Club Med actually acted on the negative comments posted here.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Nivek87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubmedofficial, Guest Relations Manager at Club Med Punta Cana, responded to this review, 9 March 2012
Dear Nivek87,
Thank you for taking the time to write us a review of your recent stay with us. While we're pleased to hear you loved our beach and pool, but we're deeply sorry your vacation was unsatisfactory due to your dining experience as well as our wait staff and your accommodations. We're addressing your concerns immediately and greatly appreciate your feedback. We assure you we're acting immediately. We hope this doesn't deter you from visiting us at another Club Med resort soon.
Kind Regards,
Your Club Med Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Club Med Punta Cana

Property: Club Med Punta Cana
Address: Apartado Postal | 106 Higuey Provincia La Altagracia, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Family Hotel in Punta Cana
#38 Top resorts Hotel in Punta Cana
#40 Spa Hotel in Punta Cana
#40 On the Beach Hotel in Punta Cana
#40 Luxury Hotel in Punta Cana
#41 Romantic Hotel in Punta Cana
Price range (per night): $369 - $882
Hotel Class:4 star — Club Med Punta Cana 4*
Number of rooms: 631
Official Description (provided by the hotel):
Discover the Dominican Republic in this all-inclusive family resort, designed over a long white-sand beach, considered to be the finest in the world. Travel to Club Med Punta Cana with your family and enjoy a carefree all-inclusive vacation in this resort which flourishes beside a lagoon surrounded by magnificent grove of coconut palms. Fun moments filled with memories await your kids at Club Med world-famous children's clubs with dedicated activities and sports for children and teenagers from morning to evening, for each age group, and all coordinated by qualified and enthusiastic professionals. This newly redesigned resort has something for everyone, with amenities such as: Baby Club Med™*, a new Spa* with private pool access, exclusive private Oceanfront Family Suites, new dedicated programs for Mini Club Med™ including Le Petit Tennis(R), circus school and Baby Gym(R), Passworld for teens, and more. ... more   less 
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Also Known As:
Club Med Punta Cana Hotel Punta Cana
Punta Cana Club Med
Club Med Dominican Republic

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