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“Absolutely Perfect!”
Review of TRS Turquesa Hotel

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TRS Turquesa Hotel
Ranked #43 of 113 Hotels in Punta Cana
GreenLeadersPlatinum level
Reviewed 1 December 2016

This was our 1st time visiting the Dominican Republic and it won't be the last! We luckily stayed at the Royal Suites, we initially thought it was the lower of the 3 hotels but then figured out it was the best of the 3 sister hotels! We had an amazing time! Our room was always immaculate, maid always had clean towels for us and I honestly was worried about getting things stolen but I had left my iPhone & iPad out one day when the maid came to clean our room and she didn't take anything! After that, I knew I could totally trust them. The rooms are huge and very comfy. We always slept great!
Making reservations was easy for royal suites guests because we found out that the other sister resorts could not make reservations, just the Royal Suites guests! So we had no problem getting into the restaurants. The food was always amazing too, especially the Japanese ! Omg! It was fantastic! Brazilian food wasn't bad but everything else was great!
Plenty of pools to go around and bars...nice swim up bars too! Super clean pools and walk ways..did have a problem always getting towels for the beach or pools though so you might bring your own.
The little taxi cars were great to get around...our favorite driver was Santo! He has huge arms! You can't miss him! Super nice guy...always has a smile on his face. These guys will take you wherever you want to go, if you want ice cream, just tell them and they will take you. One night we said take us to the beach and he literally drove us right to the path on the beach! They are wonderful!
We did do some excursions thru vacation express. We did snuba, parasailing, snorkeling, kissed by a sea lion and regular scuba diving. My favorite was the snuba, where they put a helmet on your head and you walk on the ocean floor, it was awesome! Parasailing was very relaxing and unreal! Will definitely do that again!
All in all we loved everything. Was the perfect vacation that we needed. Drinks were perfect, everyone was super friendly, and yes they did speak English and understand us too, don't know why some reviewers are saying that they didn't speak English? Ingrid at the front desk was a HUGE help to us! We loved her and Santo both! ingrid sent us shopping outside the resort & she tried to teach me a little bit of Spanish too! She is the sweetest! Oh and yes tips do make a big impact! We didn't tip every time but it does help to tip every so often to let them know they are doing a great job.

Room Tip: We were on 3rd floor and it wasn't noisy at all, was nice too because if it rained we could hear...
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  • Stayed: November 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Pam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Gerente at TRS Turquesa Hotel, responded to this reviewResponded 1 December 2016

Dear Pam,

On behalf of the staff from The Royal Suites Turquesa by Palladium we thank you for the feedback about your stay, it's so nice to read that you have had a nice holiday and enjoyed all our facilities.

Would be nice to see you again and offer a nice holiday.

Kindest regards from Punta Cana,

L.Tajes.
Resident Manager

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Reviewed 29 November 2016

We booked a trip at the Grand Palladium Punta Cana and was upgraded at check in to the Royal Suites. The staff at the Royal Suites were kind and very helpful. We were assigned a butler named Charlie that went out of his way Tibbs helpful.
Pros: the staff was great, the beach is beautiful and very easy to access from our rooms, and the food is very good. The hotel spa and gym are being remodeled and will be very nice when done.
Cons: the rooms were a little run down and people are allowed to smoke in the rooms and public areas.

Room Tip: Ask for non smoking room
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  • Stayed: November 2016, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Shara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Gerente at TRS Turquesa Hotel, responded to this reviewResponded 30 November 2016

Dear Shara S,
The staff of Royal Suites we thank you for the feedback about your stay,nice to read that you have had a nice vacation and enjoyed all our facilities.
Would be nice to see you again and offer a nice holiday.



Att.L.Tajes.
RM.

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Reviewed 28 November 2016

If you want an experience that put's you back in the 50's or 60's then please go here. The only thing that was decent about this place was the swim up rooms. My fiancé and I were stared the whole time as if the people vacationing there never saw people of color before. Luckily I'm comfortable in who I am but to others this could be a hostile environment. There are few hotel staff that speak English including the front desk. The only decent restaurant on this expansive property is the Hibachi restaurant. I was so disappointed with this resort. There is no night life at all. The Disco only played techno music. I had more phone in the hotel lobby with the karaoke player who had more variety of music. They are supposed to have top shelf liquor. When my fiancé asked for some Hennessey he was giving the last shot in the bottle and was told there was no more. Sorry is this not all inclusive?? How does a 4 star property run out of liquor. UNREAL. One night we went to the steak house on the property the entertainment at dinner time was wonderful the food was not. We order salmon which was over cooked. When we told the server they stated that is how it is cooked. If you want to go to enjoy your room and have one decent meal the whole time you are there then this is the place for you.
Lesson learned I should have went to Samana.

  • Stayed: November 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank monicaj270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Gerente at TRS Turquesa Hotel, responded to this reviewResponded 29 November 2016


Dear Monicaj270,
We thank you for your coments about the stay at The Royal Suites.
Dominican Republic is a very open mind country,where many people of different religions,colors and minds are living in harmony.
We do have more than two thousand employees and we are sure you noticed that many are dark skinned. There is a different mentality and some employees that might stare the same to a tourist whose skin can be either dark, light or mixed. The issue of racism is not present in DR and we invite you to comeback and discover why Dominicans are called to be the best hosts for tourism, as here everyone feels welcome.

The restaurants, we offer the best quality of products to our guests. Chances are it was not cooked to the point you expected, sorry about that, but we put our very best effort to please you.

Would hope to have a new opportunity to welcome you back in our house and we are confident, you will have a different perception of your visit.

We wish all the best and hope to see again.



Att.L.Tajes.
RM.




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Reviewed 28 November 2016

We arrived on November 20, 2016 and stayed at the Royal Suites for a week. Everything was perfect, just what we asked for and expected. The room was amazing and service was great. The property is very beautiful and well maintained.
One very important thing, the food and drinks made me sick all week. Concerned about how the food and ice are made. (not a seafood person) All seafood should not be placed with other foods. Also the main lobby's smell should be and needs to be corrected, that alone is hard to ingest.
Home now and still dealing with sickness.

Room Tip: Ask for end unit with swim up quiet and nice view!
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  • Stayed: November 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Money4Nothing783
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Gerente at TRS Turquesa Hotel, responded to this reviewResponded 28 November 2016

Dear Guest,
Thank you for your comments about your stay in royal suites.
As you can see we have had a lot of rain these weeks and that makes the cane that covers the roof of the lobby is very humid and that is why it gives that smell there
We have aromatizers for this, but the great amount of water that has fallen makes it take longer to disappear this characteristic odor of wetcane.
About food, we have our quality equipment that daily takes samples of the food for its control as well as an external company that audits us monthly, so we are quiet about our food hygiene.
There are many factors that can act on the human that produce intestinal problems, we hope that you are already in perfect conditions.
We hope to see you again among us and to continue offering our best services.




Att.L.Tajes.

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Reviewed 27 November 2016

After complaining about not having hot water for THREE days at The Bavaro suites my husband and I were upgraded to the Royal Suites. This place is amazing. Luxury room equipped with your very own butler. Charli was our butler and he took very good care of us. Every one treated us like VIP

Stayed: November 2016
Thank Isis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Gerente at TRS Turquesa Hotel, responded to this reviewResponded 27 November 2016

Dear Isis B,
Thanks a lot for your coments,we try to give an special service here in Royal therefore you can feel the diference and make you feel as a VIP.guest.
Thanks for coming and we hope to see you again at Royal Suites Turquesa.



Att.L.Tajes.
RM.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TRS Turquesa Hotel

Address: Avda. Francia s/n | Playas de Bavaro, Higuey, Punta Cana 23000, Dominican Republic (Formerly The Royal Suites Turquesa)
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Green Hotel in Punta Cana
#25 Casino Hotel in Punta Cana
#35 Romantic Hotel in Punta Cana
#37 Top resorts Hotel in Punta Cana
#39 On the Beach Hotel in Punta Cana
#41 Luxury Hotel in Punta Cana
Price Range: $309 - $593 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — TRS Turquesa Hotel 4.5*
Number of rooms: 372
Official Description (provided by the hotel):
The Royal Suites Turquesa is an exclusive VIP area of 372 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalised service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more   less 
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Also Known As:
The Royal Suites Turquesa By Palladium Hotel Punta Cana
Royal Hotel Punta Cana

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