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Reviewed 29 November 2016

We booked a trip at the Grand Palladium Punta Cana and was upgraded at check in to the Royal Suites. The staff at the Royal Suites were kind and very helpful. We were assigned a butler named Charlie that went out of his way Tibbs helpful.
Pros: the staff was great, the beach is beautiful and very easy to access from our rooms, and the food is very good. The hotel spa and gym are being remodeled and will be very nice when done.
Cons: the rooms were a little run down and people are allowed to smoke in the rooms and public areas.

Room Tip: Ask for non smoking room
  • Stayed: November 2016, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Shara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Gerente at TRS Turquesa Hotel, responded to this reviewResponded 30 November 2016

Dear Shara S,
The staff of Royal Suites we thank you for the feedback about your stay,nice to read that you have had a nice vacation and enjoyed all our facilities.
Would be nice to see you again and offer a nice holiday.



Att.L.Tajes.
RM.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2016

If you want an experience that put's you back in the 50's or 60's then please go here. The only thing that was decent about this place was the swim up rooms. My fiancé and I were stared the whole time as if the people vacationing there never saw people of color before. Luckily I'm comfortable in who I am but to others this could be a hostile environment. There are few hotel staff that speak English including the front desk. The only decent restaurant on this expansive property is the Hibachi restaurant. I was so disappointed with this resort. There is no night life at all. The Disco only played techno music. I had more phone in the hotel lobby with the karaoke player who had more variety of music. They are supposed to have top shelf liquor. When my fiancé asked for some Hennessey he was giving the last shot in the bottle and was told there was no more. Sorry is this not all inclusive?? How does a 4 star property run out of liquor. UNREAL. One night we went to the steak house on the property the entertainment at dinner time was wonderful the food was not. We order salmon which was over cooked. When we told the server they stated that is how it is cooked. If you want to go to enjoy your room and have one decent meal the whole time you are there then this is the place for you.
Lesson learned I should have went to Samana.

  • Stayed: November 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank monicaj270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Gerente at TRS Turquesa Hotel, responded to this reviewResponded 29 November 2016


Dear Monicaj270,
We thank you for your coments about the stay at The Royal Suites.
Dominican Republic is a very open mind country,where many people of different religions,colors and minds are living in harmony.
We do have more than two thousand employees and we are sure you noticed that many are dark skinned. There is a different mentality and some employees that might stare the same to a tourist whose skin can be either dark, light or mixed. The issue of racism is not present in DR and we invite you to comeback and discover why Dominicans are called to be the best hosts for tourism, as here everyone feels welcome.

The restaurants, we offer the best quality of products to our guests. Chances are it was not cooked to the point you expected, sorry about that, but we put our very best effort to please you.

Would hope to have a new opportunity to welcome you back in our house and we are confident, you will have a different perception of your visit.

We wish all the best and hope to see again.



Att.L.Tajes.
RM.




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Reviewed 28 November 2016

We arrived on November 20, 2016 and stayed at the Royal Suites for a week. Everything was perfect, just what we asked for and expected. The room was amazing and service was great. The property is very beautiful and well maintained.
One very important thing, the food and drinks made me sick all week. Concerned about how the food and ice are made. (not a seafood person) All seafood should not be placed with other foods. Also the main lobby's smell should be and needs to be corrected, that alone is hard to ingest.
Home now and still dealing with sickness.

Room Tip: Ask for end unit with swim up quiet and nice view!
  • Stayed: November 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Money4Nothing783
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Gerente at TRS Turquesa Hotel, responded to this reviewResponded 28 November 2016

Dear Guest,
Thank you for your comments about your stay in royal suites.
As you can see we have had a lot of rain these weeks and that makes the cane that covers the roof of the lobby is very humid and that is why it gives that smell there
We have aromatizers for this, but the great amount of water that has fallen makes it take longer to disappear this characteristic odor of wetcane.
About food, we have our quality equipment that daily takes samples of the food for its control as well as an external company that audits us monthly, so we are quiet about our food hygiene.
There are many factors that can act on the human that produce intestinal problems, we hope that you are already in perfect conditions.
We hope to see you again among us and to continue offering our best services.




Att.L.Tajes.

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Reviewed 27 November 2016

After complaining about not having hot water for THREE days at The Bavaro suites my husband and I were upgraded to the Royal Suites. This place is amazing. Luxury room equipped with your very own butler. Charli was our butler and he took very good care of us. Every one treated us like VIP

Stayed: November 2016
Thank Isis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Gerente at TRS Turquesa Hotel, responded to this reviewResponded 27 November 2016

Dear Isis B,
Thanks a lot for your coments,we try to give an special service here in Royal therefore you can feel the diference and make you feel as a VIP.guest.
Thanks for coming and we hope to see you again at Royal Suites Turquesa.



Att.L.Tajes.
RM.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2016

We had an excellent time at the Royal Suies Turquesa! It was quiet and relaxing which is exactly what we were looking for. We were close enough to walk anywhere with entertainment and everyone was super kind and helpful. Ruth with Apple was our excursion person and she did an amazing job of keeping up with us and helping answer any questions. They assign a butler, ours were jerson and Charlie, to help you and a concierge service and both were excellent and always available. We have already talked about coming back here. The food was all fun and delicious and the beach was clean and gorgeous with plenty of places to enjoy the sun or shade.

Room Tip: Really think about what you want in your vacation
  • Stayed: November 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Caitlin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Gerente at TRS Turquesa Hotel, responded to this reviewResponded 27 November 2016

Dear Caitlin S,
Thanks for your feedback and for prefering Royal Suites Turquesa,is a pleasure to have you as guest.
Nice to read that you have enjoyed your stay with us and that you are considering to come back again.
We wish to see you soo.



Att,L,Tajes.
RM.

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