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Reviewed 4 weeks ago

My time at Be Live was amazig. I love the people and the hospitality. If there was an issue the staff was quick to resolve it. I would stay again at this resort. I enjoyed all of the entertainment. And good food

  • Stayed: September 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Be Live Hotels
Thank juanitachute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Be Live G, Manager at Be Live Collection Marien, responded to this reviewResponded 3 weeks ago

Dear Juanitachute:

On behalf of the management of the Be Live Collection Marien hotel, we thank you for having preferred us to enjoy your vacations in Puerto Plata, R.D., as well as for informing us about your recent experience through this website.

It is a pleasure for us to know that our services, facilities such as the exquisite food, entertainment and the excellent hospitality received from our staff, exceeded your expectations by confirming through your comments that you enjoyed your vacation and this It motivates us to continue fulfilling our objective of satisfying our valued guests who play a key role in this continuous process, which leads us to achieve excellence in service.

It was and will be a great satisfaction for us to have had the opportunity to serve you

You may rest assured hat your comment has been sent to the different departments of the hotel, to let know them your great satisfaction.

We hope to welcome you again and make your experience wonderful again.

Best regards,

The Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2018 via mobile

If you came to vacation here from a 3rd world country you might call this a 4 star. We gave it a -2. Room deplorable. Food, tasteless. We booked for 10 days. Departed after 2 days. A real dump. Never again. Upon arrival, the front desk had no idea who we were. The manager Mr Yoelny Mena did not want to deal with the situation,so he disappeared and could not be found for two days. On day 3 we were flying out. Left 7 days early. Still trying to get our money back. Have several photos to back up what I’m saying. Not safe to leave the property. Did you ever wonder why they advertise so cheap.. Yours truly,Critic 9 plus 1.

Stayed: April 2018, travelled with family
5  Thank critic9plus1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Be Live G, Manager at Be Live Collection Marien, responded to this reviewResponded 3 weeks ago

Dear critic9plus1:

On behalf of the management of the Be Live Collection Marien hotel, we thank you for having preferred us for your vacations in Puerto Plata, R. D., as well as for informing us about your recent experience through this website.

It was and will be a pleasure for us to have had the opportunity to serve you. We would like to offer you our most sincere apologies for the inconveniences that you may have experienced and that was not as expected.

We know that it is difficult to change your perception about us, but it must be said that we are always willing to offer quality services and that the staff is committed to making the guests' holidays pleasant and enjoyable.

No doubt your opinion has the maximum value for us, because with it we can improve the service and facilities and thus achieve the total satisfaction of our guests, your comments on appropriate measures will be taken whenever possible.

As well, you may rest assured that your comment has been forwarded to the various Departments of the Hotel.

It will be a pleasure for us if it allows us another opportunity to serve you and make your experience wonderful.

Receive our warm regards.

The Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2018

We are simple travelers that don't ask for much. This resort offered what we were looking for.

The pool area was great...although more needs to be done about people reserving their chairs from the morning and not showing up until the afternoon...the palapa could have been used by others for the much needed shade.

We did not spend too much of time on the beach-except for morning walks, but there was a lot of seaweed that was brought in by the waves. A bulldozer was brought in too remove the 3 ft buildup. Next day the workers were hard at work raking up the seaweed kudos to these guys. Not enough shade - everyone is crowded under the trees.

Bar service was great. Food was good. Something to eat could be found at every meal for the picky eaters...lots of seafood which was great. Only comment was that after a long day in the sun and heat...an air conditioned eating facility in the buffet restaurant should be highly considered...it was awfully hot - especially if you got seated towards the back/inside of the restaurant.

Room was clean, bed was hard. Bathrooms could use some tlc....pretty outdated. Entertainment was ok.

Worst part of our vacation was when we were rudely interrupted by the local guest who arrived on Friday and left on Sunday. No manners, they thought they owned everything, they were rude and loud. Also did not know what a line was as they budded in whenever and where ever they wanted. This isn't the first vacation where we encountered these guest...its not all of them...but it take a few to ruin it for all.

  • Stayed: September 2018, travelled with friends
    • Value
    • Location
    • Service
3  Thank LightPacker375498
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Be Live G, Manager at Be Live Collection Marien, responded to this reviewResponded 3 weeks ago

Dear LightPacker375498:

On behalf of the management of the Be Live Collection Marien hotel, we thank you for having preferred us for your vacations in Puerto Plata, R. D., as well as for informing us about your recent experience through this website.

It was and will be a pleasure for us to have had the opportunity to serve you. We would like to offer you our most sincere apologies for the inconveniences that you may have experienced with some facilities, and that was not as expected.

We know that it is difficult to change your perception about us, but it must be said that we are always willing to offer quality services and that the staff is committed to making the guests' holidays pleasant and enjoyable.

Nonetheless, we are glad for reading that you have enjoyed your vacation with the bar service, food Entertainment, and room as you mention.

No doubt your opinion has the maximum value for us, because with it we can improve the service and facilities and thus achieve the total satisfaction of our guests, your comments on appropriate measures will be taken whenever possible. As well, you may rest assured that your comment has been forwarded to the various Departments of the Hotel.

It will be a pleasure for us if it allows us another opportunity to serve you and make your experience wonderful.

Receive our warm regards.

The Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2018 via mobile

Amazing service and hospitality. Excellent customer support. Special thanks to Jhoenny Mena for being helpful. I came with ten more people and he was most considerate to make sure we are well taken care of. Also thanks to Frank,Elvi at front desk for all the care. Also thanks to Pedro the bellboy and Estophani in Guest Services. Great job.

Stayed: September 2018, travelled as a couple
1  Thank Subhash G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Be Live G, Manager at Be Live Collection Marien, responded to this reviewResponded 3 weeks ago

Dear Subhash G:

On behalf of the management of the Be Live Collection Marien hotel, we thank you for having preferred us to enjoy your vacations in Puerto Plata, R.D., as well as for informing us about your recent experience through this website.

It is a pleasure for us to know that our amazing services and hospitality specially the service and support received by our staff as you mention, exceeded your expectations by confirming through your comments that you enjoyed your stay and this It motivates us to continue fulfilling our objective of satisfying our valued guests who play a key role in this continuous process, which leads us to achieve excellence in service.

It was and will be a great satisfaction for us to have had the opportunity to serve you, you may be sure that your comment has been sent to the different departments of the hotel, to let know them your great satisfaction.

We hope to welcome you again and make your experience wonderful again.

Best regards,

The Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2018 via mobile

Where do I start... Its not the worse experience I have ever had but there are so many negatives... Overall we had a nice vacation despite those listed details below:
We booked our room with a King size bed and a crib for a baby - at the check in we realize there's no king size niether the crib only 2 double beds, they offered to attach them one to another and they did but the bases are on wheels and were moving all the time... they said the bed size is not guaranteed and they will bring the crib to the room and they did in about 4 hours. The room we got in building 5 smelled moldy... So we asked to switch the building... We got the same room with 2 double beds in building 3 and it was also smelling moldy... We understood that there is mold everywhere and its kind of normal because the rooms are never ventilated and its hot and humid in this country. The food is decent but always the same, something tastes OK something is not tasty. We had 2 cockroaches in our bathroom, the toilet was always blocked, we called service twice, they arrived and did something but it's still remained blocked. The shower hanger was broken so we could take a shower only by holding it in our hand. The furniture is very old, there was a hair on my clean pillow, the bed head board is half detached and makes noice every time you move, we had to attach it somehow with a blanket. The mattress is OK not too comfortable but we were sleeping well. The power outlet was in an opposite corner of the room where the table is. Our neighbors were so loud we couldn't fall asleep, we could hear them like they are in our room because of the connecting doors... The pool is nice and clean but there is not enough shady places for everyone. The towels that you get for the pool/sea are stinky, i guess they don't wash them after each use.. The bar is nice, windy because it's close to the beach. The waves were high and there were many seaweeds especially by the end of our vacation, but we were able to swim during the week, in the mornings when the waves were not so bad and almost no seaweeds.
The Wi-Fi is slow and limited and working just sometimes..
Local beer is great and cocktails are good.
The stuff is nice and trying to do their best and help visitors but if you don't tip don't expect much help and they're remembering you.
Many locals coming on the weekend so its overcrowded everywhere.
The night shows are nice, especially the Michael Jackson show, it was great!
To summarize, we had a good time and relaxing vacation despite all these negative details, we won't be back but we paid so cheap for an all inclusive vacation so I can say you get what you paid for... It was cheaper than to go to Cuba... And it was our first time in Dominican Rep.

Stayed: September 2018, travelled with family
2  Thank Yulia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Be Live G, Manager at Be Live Collection Marien, responded to this reviewResponded 3 weeks ago

Dear Yulia D:

On behalf of the management of the Be Live Collection Marien hotel, we thank you for having preferred us for your vacations in Puerto Plata, R. D., as well as for informing us about your recent experience through this website.

It was and will be a pleasure for us to have had the opportunity to serve you. We would like to offer you our most sincere apologies for the inconveniences that you may have experienced with the room and some services, and that was not as expected.

We know that it is difficult to change your perception about us, but it must be said that we are always willing to offer quality services and that the staff is committed to making the guests' holidays pleasant and enjoyable.

Nonetheless, we are glad for reading that you have relaxing vacation and enjoyed the facilities and services that you mention we offer.

It will be a pleasure for us if it allows us another opportunity to serve you and make your experience wonderful.

Receive our warm regards.

The Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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