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All reviews sun club coco cafe pizza shop windows buffet da mario gaucho grill castaways restaurant no reservations required main pool asian restaurant foam party great resort a la carte restaurants recommend this resort kids club family vacation entertainment team
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Reviewed 4 weeks ago

We went during the off season so it wasn't super busy. A few standouts for the trip though was thta the beach is really nice! there are a few people selling goods or services on the beach but they arent pushy which is nice. The food was good, not great, but pretty good. The entertainment was pretty good but towards the end of our 10 days we saw a few repeats which wasn't a big deal. Overall service on the resort was exceptional, the only negative was the swim up bar was almost impossible to get served unless you were an attractive girl or tipping like crazy. One highlight was the room! The size was great and the bed was comfy and everything was clean. The final stand out was the cafe, my goodness, if you drink coffee go and grab a drink there the barista is some sort of coffee angel!
For the price I dont imagine I could have gotten a better experience.

  • Stayed: August 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank brodygordon09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this reviewResponded 4 weeks ago

Dear brodygordon09,

We are so pleased you allowed our wonderful resort to be your holiday destination and we are very thankful for the time you have taken to share your experience.

It is wonderful to learn that your time with us met with your expectations and it has been a pleasure to read all of your great feedback.

We hope we have the chance to welcome you back again soon.

Kind regards,

Kelvin Vásquez
eConcierge & Social Media Coordinator
Playa Dorada
Puerto Plata, Republica Dominicana
Tel. (809) 320-5084 Ext. 2002

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Have just returned from a 2 week stay at this hotel with our friends and it was a wonderful experience. Our friends had never done long haul or an all inclusive holiday before (we are from the UK) not like ourselves who have been many times to Dominican Republic and other countries and we hoped they would have a good experience.

We are so glad we chose Sunscape as the rooms, pool, restaurants, beach, bars and general areas are all great, spotlessly clean with well maintained beautiful gardens.

The staff are all friendly and accommodating with bar and restaurant service excellent.

It was relatively quiet at this time of year which suited us and yes they do open different al a cartes on different evenings but that was never a problem as there was always plenty good food to eat.

At the weekend's locals visit so it does get busier and noisier around the pool and beach areas but that is just people having fun especially the children so no problem to us.

We are beach people and spent everyday on this glorious beach. No umbrellas but plenty of shade under the many trees that line the beach. Our friend can not take too much Sun and the shade was fine for her.

You do get a lot of traders trying to sell you their wares but this is part of the fun doing a bit of haggling and if you say no thank you they leave you alone. We saw the same guys everyday and even though we didn't want to buy their goods we always got a 'good morning how are you today'.

Overall we had a great time drinking and eating far too much!!! We ate at all the al a cartes and I would say our favourites for food and ambience where Italian and the Gaucho (Argentinean) but all where good.

Ourselves and our friends are very sad that we will not be able to return to this hotel from the UK as Tui are stopping flying there from October this year. I think this will also damage all the hotels in this area as a large proportion of visitors are from the UK so that trade will be lost.

We only hope TUI will rethink there strategy here as the North of this island is beautiful and will be a loss to future potential visitors.

On behalf of ourselves and our friends we would like to thank all the Sunscape staff for giving us a wonderful holiday to remember.

Julie, Barry, Claire and Dave.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank julietara2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this reviewResponded 4 weeks ago

Dear julietara2016,

On behalf of the entire team of Sunscape Puerto Plata, we will like to thank you for choosing us as your holidays destination and sharing your experience with the Tripadvisor`s community.

We feel so happy to read your comments about our hotel, you cannot imagine how thankful we are when reading your positive review, it looks like we have succeeded in making another guest to experience our superb service, this is our main goal and this is why we feel so emotional to acknowledge just this.

The entire team is looking forward to welcome you back here in the future, do not hesitate to contact us in case that you need assistance with your next booking.

Cordially,

Kelvin Vásquez
eConcierge & Social Media Coordinator
Playa Dorada
Puerto Plata, Republica Dominicana
Tel. (809) 320-5084 Ext. 2002
info.supop@sunscaperesorts.com

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Reviewed 12 September 2018

we went sun club for the first time in our many travels and we were not disappointed we were given a 2 room suit a full bedroom and living room our room overlooked the pool and theater had 5 restaurants well treated in the a la carts and buffet the ocean was nice the grounds were well kept the main pool was very clean in all everything was great we will be back again and again the people who have negative reviews were not at Sunscape

Room Tip: any room in building 17
  • Stayed: September 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this reviewResponded 4 weeks ago

Dear Richard L,

Please receive the warmest greetings from Sunscape Puerto Plata. Thank you for taking the time to share your positive experience. We are delighted that your stay with us was enjoyable and that you enjoyed all facilities. It was a pleasure to have welcomed you home. We certainly hope that we have the honor of being able to vacation with you in the future.

Kind regards,

Kelvin Vásquez
eConcierge & Social Media Coordinator
Playa Dorada
Puerto Plata, Republica Dominicana
Tel. (809) 320-5084 Ext. 2002
info.supop@sunscaperesorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2018

Hotel is amazingly beautiful,the food is extraordinarily great,entertainment is wonderful at night,beach is gorgeous rooms are super clean and staff is friendly always available to help,service in the hotel is very timely, especially food court. I would definitely come back again. Good for family.

Stayed: July 2018, travelled with family
1  Thank Dolores E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this reviewResponded 4 weeks ago

Dear Dolores E,

Thank you very much for your recent stay in our Sunscape Puerto Plata.

We really appreciate that you took part of your time to share your amazing experience with the Trip Advisor community.

Creating great memories is what we aim to do and by reading your review we confirm that we did a great job with you; Thank for highlighting all those services and facilities, you enjoyed the most and those people that gave their best to make you have a great time. We will share your review with our staff.

Thank you for your rating and your desire of coming back.

Warm Regards,

Kelvin Vásquez
eConcierge & Social Media Coordinator
Playa Dorada
Puerto Plata, Republica Dominicana
Tel. (809) 320-5084 Ext. 2002
info.supop@sunscaperesorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2018

This was the first time my Husband and I traveled to Puerto Plata, and we were extremely pleased with our experience at the Sunscape Resort and Spa. Firstly, we did book Sun Club Adult Only and were in Building 2. The rooms are clean, big and A/C worked unbelievably well ( which my Husband loved). The bathroom was great, I had no problem with the shower water leaking all over the floor. If you keep the rain head shower falling straight down, all should be good. The Lounge in our section was such a treat with the snacks being replenished all day. Our bartenders were personable and fun as well as serving delicious drinks ;).I also enjoyed the classic rock and pop that was being played throughout the day.What a truly relaxing time we had in the Adult only section. The beach was wonderful, true its not "white powder sand" but it was still soft and clean of garbage. The wind at the beach was mild in the morning, but by afternoon it intensified considerably and you would get some sand blowing in your face while relaxing on the loungers. The workers did their best to water down the sand near Castaways to keep the flying sand to a minimal. Bonus to the wind was that we were very comfortable in the extreme heat. The vendors are plenty on the beach, but with a simple no thank you they go on their way. The food and service in the A la Cartes was outstanding. I am known to be a somewhat picky eater and I truly enjoyed my dinners every evening. The Buffet was my least favourite place to eat, we went for a few breakfast and 1 lunch there.The food was still good but the service was not the best. We went through a whole breakfast without being offered a drink of water, juice or coffee. The same happened at the lunch we had there. Breakfast at Gaucho and at the Sun Club(family side) has the same food but better service. We enjoyed the Tamarindo for lunch the best. The resort puts on a very good outdoor buffet by the main pool and theatre. Coco Cafe is a delightful little coffee shop which serves a variety of hot drinks. Entertainment is something we didn't experience much of, but the 2 evening shows I did see were good.
On the weekend, starting Friday evening to Sunday later afternoon the resort gets a busier with local vacationers. We knew this before arriving and planned a excursion for the Sunday. I read lots of complaints about the discounted rates for locals and how busy it got and frankly I was not bothered by any fellow vacationers on our trip. We were all there for relaxation and fun! I highly recommend upgrading to Sun Club, it gives you the option to retreat to a quiet area if you need it.
Overall the resort is clean, safe, has great food and drinks and good service. I definitely would recommend this resort to others.

Stayed: August 2018
3  Thank Michelle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this reviewResponded 4 weeks ago

Dear Michelle P,

On behalf of our hotel management and the whole team, we would like to thank you for choosing one more time our hotel Sunscape Puerto Plata for your well-deserved vacation and highlight your beautiful experience on TripAdvisor.

It is wonderful to read your comments about your recent stay in our hotel, there is nothing better than being able to meet the expectations of our guests.

We are honored to be selected by you. That shows us that we are doing an excellent job and the effort that each of our staff members do is incredible and make you have an unforgettable holiday in our magnificent property.

Do not hesitate to come back soon,

Kelvin Vásquez
eConcierge & Social Media Coordinator
Playa Dorada
Puerto Plata, Republica Dominicana
Tel. (809) 320-5084 Ext. 2002
info.supop@sunscaperesorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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