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Reviews (2,105)
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1,643
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All reviewsfront deskexcellent serviceclub levelgreat hotelspecial thanksbusiness tripdominican republicroom servicebreakfast buffetpool areacaribbean seai highly recommend this hotelrestaurant staffocean viewlobby barfitness centerthe entire staff
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Reviewed 6 April 2018 via mobile

We were here for 3 days and the service was excellent. The attention to detail. Milagros, Dania, Johana, Paula and Arcenio Thanks for keeping an eye on everything and always have a smile on your faces.

And in Café Casabe, thanks to all the personnel. Esterling, onalisa, Wendy, máximo, Ramona, Rosanna, Francisco, Andrés, carmen, Noel and last but not least Jose. You are the reason why the people keep coming to the Sheraton Santo Domingo. Thank you!

Stayed: April 2018, travelled on business
Thank ydone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana T, Guest Relations Manager at Sheraton Santo Domingo Hotel, responded to this reviewResponded 6 April 2018

Dear ydone,

We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable.

We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers.

We hope to serve you again in the near future to continue giving you the attention you deserve.

With pleasure,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

Great seevice so far , i did enjoy it excellent food, drinks and environment. thanks to Eliana and Paula for the logistic support that they gave is meanwhile the workshop. I highly recommend it, good restaurant to quick shopping

Stayed: April 2018, travelled on business
Thank Lemuel f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana T, Guest Relations Manager at Sheraton Santo Domingo Hotel, responded to this reviewResponded 9 April 2018

Dear Lemuel f,

We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable.

We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers.

We hope to serve you again in the near future to continue giving you the attention you deserve.

With pleasure,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

On my recent trip to Santo Domingo I had booked a small hotel in the Colonial area to get a feel for the old town and then was moving to the Sheraton. However after one night in the Colonial area I moved in early to the Sheraton and was duly impressed. I was on the Club Floor, Room was excellent, view of the ocean. Hotel is modern, very nicely decorated, great security and the staff is really excellent. Ramon and the others on the Club floor were great as we all the staff at the pool. I travel a lot and use hotels for business and found the staff here on par with any large city. Pool area is great, fitness room is large, clean and maintained and you can get a massage here for a reasonable price.

Room Tip: I preferred the Club level King room with an Ocean View (10th) Floor
  • Stayed: March 2018, travelled solo
    • Location
    • Rooms
    • Service
Thank GregoryFChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana T, Guest Relations Manager at Sheraton Santo Domingo Hotel, responded to this reviewResponded 5 April 2018

Dear GregoryFChicago,

We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable.

We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers.

We hope to serve you again in the near future to continue giving you the attention you deserve.

With pleasure,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

The staff at the club floor are amazing. Starting with Nelson Gomez , Edilly Rodriguez, Sarah Rojas, Argentine Mercedes, and Ramon de Leon. The staff is always taking care of your every needs by being attentive and always welcoming I would not stay anywhere else. I highly recommend to get access to the club floor it is well worth the stay

Stayed: March 2018, travelled with family
Thank par407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana T, Guest Relations Manager at Sheraton Santo Domingo Hotel, responded to this reviewResponded 2 April 2018

Dear par407,

We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable.

We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers.

We hope to serve you again in the near future to continue giving you the attention you deserve.

With pleasure,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018 via mobile

Spent a lot of time by the pool, and the staff was great. Jose Arganis Ramírez made sure to attend to any little need we had in order to make our experience the most comfortable. I hope to be able to return soon!

Stayed: March 2018, travelled with family
Thank amasocarras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana T, Guest Relations Manager at Sheraton Santo Domingo Hotel, responded to this reviewResponded 2 April 2018

Dear amasocarras,

We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable.

We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers.

We hope to serve you again in the near future to continue giving you the attention you deserve.

With pleasure,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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