We arrived a day late due to weather yet our friends had to wait for a room. The rooms were nice, beds quite comfortable, maid service was excellent. I can't understand why the bathtub is so high. Very dangerous.
The bar service at the lobby bar was terrible. There was no rhyme nor reason as to who they served first. Tipping made no difference either.
We spent a couple evenings at the bar of the snack bar and service there was great. Very friendly servers.
This was our first trip to Cuba and I was prepared for the food to not be as good as DR or Mexico. Neither my husband nor I are picky eaters but the food at this resort was terrible!! Service in the buffet was terrible. There are not enough staff and layout of the buffet made no sense. Unless you went for breakfast very early, you stood in a lineup for 1/2 hr waiting for an omelette. Meanwhile, there were grills that were not turned on.
I see from other reviews that management only respond to favourable reviews. I suspect it's pointless to note improvements for them but maybe it will make a difference for someone considering visiting this resort. Look elsewhere!!More
- Free Parking
- Breakfast included