We arrived around 4:30 pm and our prepaid group was still waiting for rooms at 10:30. The staff seemed indifferent to our situation. They had overbooked and were reluctant to find other rooms. Our room was fairly clean but worn. The tub had been painted and there were no outlets in the bathroom. Breakfast was okay. They claimed to have a money exchange, but sent us down the block to another hotel. There was no wifi. I know this is Cuba, but this did not reach acceptable standards for a country that has had tourists from other countries for a long time.