Terrible hotel, and most certainly not 4'star in any way. I really don't know how they can claim they are. So let's start with the room. Most of the rooms are internal and do not have windows, giving a dark, cell like appearance. The rooms are damp and smell of rotting sprouts because of this. Our shower room had a dirty toilet, no plug in the sink, a shower curtain with pink mould on the bottom and a hairdryer which was an electrical hazard in how it was just about attached to the wall. Our chamber maid was lovely and left our towels in the shape of swans and elephants. However, when we opened out the towels they were dirty too. So let's move onto breakfast. Not too bad a buffet. However the table cloths got progressively more dirty as the breakfast service went on, and they were not changed. Cups and plates often dirty and had to be replaced. Often no cutlery and often after getting a knofe and fork, had to ask for a spoon for our coffee and a spoon for cereal. Rooftop terrace was very nice, with good views of the city. Staff up here were friendly. However don't book this hotel for the jacuzzi... when we opened the lid there was a strange floating mound across the top of it ... yuk. And finally the famous terrace to watch people go by. Firstly the service was terrible ... we saw lots of people sit down, wait 20 or 30 minutes with no service and then get up and leave. We also had a surprise in the evening ... it was really hard to get a table and then we realised that the majority of the tables were occupied by single female prostitutes waiting for clients! It was fascinating to watch men come in choose a girl, have a drink, disappear into the hotel and the girl return later on her own to sit at another table! I am surprised that a supposed 4 star hotel should allow this on its premises. Finally, we got sick of some of the staff repeatedly asking for tips when they did no more than offer very basic, and somewhat sullen service. I have also never known a hotel which has no city maps and charges 3cuc for a city map .... it does not offer currency exchange and sends you to the wrong hotel to get money and then the woan just shrugs when you tell the. .... provided a card for internet which did not work and then refused to replace it unless we paid again. The downstairs restrooms were utterly filthy and stomach turningly stinky. No toilet seats, no toilet paper and some of them missing a handle to flush the toilet. I know this is a poor country, but no need for poor service and then expecting a tip for the pleasure All in all awful hotel. Pay a bit extra and go 5 star!
- Official Description (provided by the hotel):
- It's the oldest hotel in the city, founded in 1875, declared Nacional Monument in 1981 and located in the center of the city, in front of the Central Park and near to interesting places in Old Havana. The architecture, history, location, and the presence of the cuban culture are the principal atractions of this charming hotel. It was considered one of the most famous hotels in Cuba and the world, attracting the atention of many important personalities like: Sara Bernhart, Enrico Carusso, Ana Pavlova, Imperio Argentina, Gabriela Mistral, Jose Marti Perez, Antonio Maceo among others . Concerts by the Band of the City, launching of books, recital of poems, talkings about history and exhibitions, are the kind of activities offered to guests and cuban population. You can also enjoy the cuban plastic arts since its tables and the menu of the Colonial Restaurant designed by the most famous cuban painters. ... more less
- Reservation Options:
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- Also Known As:
- Inglaterra Hotel Havana