We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“It's a good choice - but a bit chaotic”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Divi Aruba Phoenix Beach Resort
Ranked #14 of 24 Hotels in Palm - Eagle Beach
Certificate of Excellence
Reviewed 17 August 2017

The most relevant Brazilan travel blog suggested one should stay at Divi Phoenix. And there are several reasons why:
1. Location - indisputably the best part of Palm beach because there is a 'kind of private beach' with calm green water right in front of the hotel. It's also walking distant from the restaurants area.
2. Minikitchen on every apartment - the hotel combines facilities such as kitchen, collective barbecue area and so on. Less than 2km away there is a huge supermarket with everything you need to get snacks, food and beverage and

  • Stayed: June 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank Carol F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Divi2017, Guest Relations Manager at Divi Aruba Phoenix Beach Resort, responded to this reviewResponded 1 September 2017

Dear Carol, thank you for your review. We are a very surprised by your comments regarding the resort being "chaotic?" The Phoenix is at the end of the high-rise hotel district and distinctly quiet. We are pleased that you seemed happy with the location, the units, facilities and surrounding conveniences.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,853)
Traveller rating
Traveller type
Time of year
Language
  • More languages

120 - 124 of 1,853 reviews

Reviewed 15 August 2017

I just returned from a visit to this resort and it was beautiful. We booked the two bedroom penthouse which was absolutely amazing. We had an issue with the washer/dryer combo and when we called maintenance was up within 10 minutes and said he would replace the unit. Since our clothes were still wet, he told us to go enjoy the facilities and he would turn on the dryer for us. The rooms were very clean and comfortable. The service staff at the Ocean Pool Bar were very friendly and attentive. The food there was very good. My only complaints are 1) the elevators have no air conditioning. When we left to go to dinner, we were sweating on the 7 flights down. 2) on our last day we ate at the Pure Ocean breakfast buffet. The reason we decided to go, knowing my 12 year old niece eats like a bird, is that they said the charge for kids over 5 was $9. She ate one small pancake and a piece of watermelon. When I got the bill, they charged her as an adult. While I realize it is only an $8 difference, the sign was very misleading. The should have put an age limit on it as I consider her to be a kid not adult. When I mentioned this to the server she basically did nothing. Other than those two issues, the place was great (also convenient to the other hotels, shopping and water sports.

Room Tip: Most of the rooms appear to have ocean view unless you are in the older section of the villas -- poo...
See more room tips
  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank JeanneAfromPhilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Divi2017, Guest Relations Manager at Divi Aruba Phoenix Beach Resort, responded to this reviewResponded 1 September 2017

Dear Jeanne, we apologize for any misunderstanding over the breakfast buffet. We will be reviewing this with our resort management team.

We are however, delighted that you enjoyed your stay, our facilities and amenities and the location.

We do hope you will consider staying with us again on your next trip to Aruba.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2017

We just returned from a wonderful week at the Divi Aruba Phoenix. Everything was perfect with our unit upon arrival. Everything went flawlessly for the full week. Housekeeping came in each day to take care of the used towels and remove the trash. Front desk, bellmen, and the waiters at both restaurants were more than helpful and pleasant. We will definitely return to again enjoy the beautiful views of the Caribbean Sea. Beautiful beaches with sufficient umbrellas on the beach.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Flo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Divi2017, General Manager at Divi Aruba Phoenix Beach Resort, responded to this reviewResponded 1 September 2017

Dear Flo, thank you so much for your kind review. We are delighted that you enjoyed your stay, our facilities and our location. We hope you will return and visit again very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2017

The property was absolutely gorgeous, and in a perfect location to the beach, restaurants, and various tours. The rooms were spacious and beautiful, and we had a great view of the ocean.
One issue I had was the treatment of the staff. Although most of the employees were wonderful, a surprising amount of them were somewhat short and inhospitable. I'd occasionally order a water and get an eye roll in return, or ask for towels to be replaced, only to find them still on the floor. One of my friend's AC units was not working, and it took a significant amount of pleading to get the problem fixed. Is this a reason not to book? Absolutely not, but when you're on vacation at a resort like this, I think you hope for a little better service. If I ever went back to Aruba, I would certain explore other options

  • Stayed: August 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
4  Thank Awahlberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Divi2017, Guest Relations Manager at Divi Aruba Phoenix Beach Resort, responded to this reviewResponded 1 September 2017

Thank you for your review. We certainly will share your comments and look into the service issues you encountered. We pride ourselves on being responsive to our guests needs and the maintenance of our resort. We apologize for any inconvenience or lack of service that occurred. We do hope you will come back and visit us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017 via mobile

Beautiful resort to visit, stayed a week with friends who own timeshare and love it! Very well kept, clean, accommodating staff. Only thing keeping it from 5 stars elevators need upgrading which is a minor thing if you stay out of your room and enjoy great weather. Rooms had everything !

Stayed: August 2017, travelled as a couple
1  Thank jetsnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Divi2017, Guest Relations Manager at Divi Aruba Phoenix Beach Resort, responded to this reviewResponded 1 September 2017

Thank you for your review. We are currently working on the refreshment of all of our rooms and we appreciate your comments. We are pleased you enjoyed your stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Palm - Eagle Beach
2 km away
Aruba Marriott Resort & Stellaris Casino
Aruba Marriott Resort & Stellari...
#9 of 24 in Palm - Eagle Beach
6,112 reviews
1.4 km away
Holiday Inn Resort Aruba - Beach Resort & Casino
Holiday Inn Resort Aruba - Beach...
#19 of 24 in Palm - Eagle Beach
3,411 reviews
0.7 km away
Hilton Aruba Caribbean Resort & Casino
Hilton Aruba Caribbean Resort & ...
#10 of 24 in Palm - Eagle Beach
1,043 reviews
Show Prices
Show Prices
Show Prices
4.9 km away
Renaissance Aruba Resort & Casino
3.1 km away
Divi Aruba All Inclusive
Divi Aruba All Inclusive
#2 of 6 in Oranjestad
2,930 reviews
1.1 km away
Hyatt Regency Aruba Resort and Casino
Hyatt Regency Aruba Resort and C...
#12 of 24 in Palm - Eagle Beach
3,758 reviews
Show Prices
Show Prices
Show Prices

Been to Divi Aruba Phoenix Beach Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Divi Aruba Phoenix Beach Resort

Address: 75 Je Irausquin Blvd | Palm Beach, Palm - Eagle Beach, Aruba
Phone Number:
Region: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Palm - Eagle Beach
#10 Spa Hotel in Palm - Eagle Beach
#10 Luxury Hotel in Palm - Eagle Beach
#13 Family Hotel in Palm - Eagle Beach
#13 On the Beach Hotel in Palm - Eagle Beach
#13 Romantic Hotel in Palm - Eagle Beach
Price Range: $323 - $739 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Divi Aruba Phoenix Beach Resort 4*
Number of rooms: 240
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia APAC, Wotif.com, Hotels.com, lastminute.com.au, getaroom.com, TripOnline SA, Hooroo Pty Ltd, HotelQuickly and Cancelon so you can book your Divi Aruba Phoenix Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Divi Aruba Phoenix Beach Hotel Palm/Eagle Beach
Divi Phoenix Beach Hotel
Hotel Divi Phoenix Beach
Aruba Phoenix
Aruba Divi Phoenix
Divi Phoenix Aruba
Divi Aruba Phoenix Beach Resort Palm - Eagle Beach

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing