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Reviews (2,054)
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Reviewed 21 April 2012

Had not been back to Aruba since late 2008 and oh what a difference! Energy was good all around the island. The renovations at this property have been well done. Stayed in the tower and yes the views are great. Toured the new units and they are also well done. Made friends with one of the sales team staff who had actually been to the US for a training program in a facility next to my neighborhood in VA. Food at the resort was fair and yes the service was slow. Overall good value location at this quieter end of the beach.

  • Stayed: April 2012, travelled solo
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2  Thank Navigator556
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2012

This was our first visit to Aruba and we stayed at the Divi Phoenix as part of a group there for a friend's wedding. Overall, we liked the hotel - good service (although slow at the coffee shop), nice pool, decent food in the restaurants. The room was nice although the furniture was a bit on the cheap side and could use some updating. The bathroom was nice and clean. The balcony overlooked the pool which was particularly beautiful at night. There was a nice kitchen with decent appliances so you could cook all your meals and save on drinks by keeping your own in the fridge if you wanted to. Other than perhaps needing a little updating in the rooms, the only other drawback was the distance to some of the better casinos and restaurants in the high rise area. It was about a 10-15 minute walk.

  • Stayed: April 2012, travelled as a couple
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Thank Rob G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2012

This was our 3rd trip to Aruba, first to this hotel. I was a little disappointed after all the raving reviews I received from a co-worker. The first room we were given was in the old tower and the musty odor was so overwhelming it triggered an asthma attack. They did quickly move us to a room in the new tower which was beautiful, neat and clean, very roomy with 1 bedroom, 2 bathrooms, full kitchen w/eating area, living area and balcony. I was excited to see and experience the swim up bar until I found that children were allowed in that area and actually SITTING at the bar!!! There were signs in the area stating no splashing etc in that area that were clearly ignored by both parents and children and not enforced by the staff... very disappointing. Children were always in the jacuzzi also where it was clearly stated that 'no children under 16 allowed'. Again, not enforced. We usually didn't go down to pool or beach until around noon and, although we did find chairs, we noticed many, many, MANY chairs in 'primo' spots with towels on them and no one sitting in them for hours!!! Nothing was done about that either. I did like that they had 4 pools with close proximity to beach but not sure if we'll return.

Room Tip: Ask for the new tower rooms. Old tower rooms have awful musty smell.
  • Stayed: April 2012, travelled as a couple
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Thank cbab629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2012

Well it has taking me a while to write this out but here is; our trip to Aruba. We stayed at the Divi Phoenix and could not have been happier. I give this Resort high marks. Everyone on the Staff treated us like we were royalty. We were off to a great start when Rachel at the front desk gave us a free room upgrades because it was our anniversary. Rachel did a great job of going the extra mile. Everything about this resort was perfect the grounds, the pool, the bar and even the gym were great. The Concierge, Valerie and Serge, were an incredible help. They gave us great information that we used everyday. I talked and consulted with Serge daily.
Our agenda went like this:
We arrived on Saturday and enjoyed a fabulous buffet right at the Phoenix at Sunset Beach Bistro; steak. Chicken and fish. We were told that that restaurant was only good for the Saturday buffet. Sunday we. Spent the day on our beach. Pay attention to reserving a chair on the beach by 7am. Monday we spent the day on DePalm Island. We booked this complete package with Serge. It is worth the package price. On DePalm all the food and drink was included. I did a Sea Trek which was unbelievable. I walked on the ocean floor for 20-30 minutes it was safe and the divers and instructors were great. Tuesday we went on Atlantis Submarine; again booked through Serge. Great way to get to the bottom of the ocean 130’ feet to the bottom without getting wet. When we returned from the sub we spent the afternoon shopping downtown. Wednesday we were back on the beach all day. That night we visited the outdoor mall located across the street from the Holiday Inn and ether high rise hotels. Great night with lots if great. Shops and restaurant. We had a good light dinner one night at Gilligan’s; salads, appetizers and drink. Great Italian meal a Gianni’s. Great atmosphere and great food, all at reasonable prices. It seemed like we always spent about $100 for dinner especially if we drank.
Thursday after staying at the beach in the day, we took the bus to St. Nicholas for a local Bob Bini street fair. This only okay and we were glad we did not buy this all inclusive. Get there using the public transportation bus. Public transportation was the best way to get around. Convenient, quick and cheap. Friday was out departure day so up and put we went. Although getting through the airport was uneventful, I would still get there 2 hours prior to your flight. If cruise ships are moving that day the airport will be packed.
We walked on the beach everyday. The boardwalk allowed us to walk for at least 2-3 miles either on the boardwalk or on the water's edge. We used the gym at the phoenix 3 times which worked out great.
We has great meals at the Phoenix outdoor restaurant for their. Saturday buffet and their breakfast buffet. We had a great light meal at Gilligan’s. Another great meal at the Pelicans Nest. We sat right on the water under a moonlit sky. Gianni’s served up a great Italian meal at a reason me price.

  • Stayed: March 2012, travelled as a couple
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1  Thank Anthony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2012

Going to Aruba for over 35 years, we are timeshare owners at The Phoenix for Christmas and New Years weeks. During those weeks the island is overflowing with tourists, It's wall to wall people from hotel to hotel and condo to condo EXCEPT at the Phoenix. Located at the end of Palm Beach, one can still find quiet and solitude! Does the Phoenix have the posh feel and upkeep of Playa Linda, the enormity of The Marriott,the Hyatt, or the Westin? No....but if you are looking for a gorgeous relatively uncrowded beach, you will find it at the Divi Phoenix. We have a one bedroom with a balcony of sunset views and panoramic views of the island on a high floor in the "older" building towers. In the past couple of years, the resort has been expanded to 4 low rise condos surrounding 2 new kiddie pools, a pool with swim up bar and sleek looking beachfront restaurant. All in all it's a perfect place for R&R and to enjoy Arubahhhhh's wonderful year round weather!

Room Tip: Ask for a condo with sunset views.
  • Stayed: December 2011, travelled as a couple
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1  Thank travrel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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