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Reviewed 11 July 2018

Let me start by saying this is a sister's vacation, not our first time here! We stayed here 4 years ago! We had a long difficult flight and it was late when we checked in, there were issues with our room, most were minor, except the "mildew", it was beyond bad! We were too tired, we did our food shopping, ate and went to bed. Next morning we went to the desk, told them how bad it was (I actually needed my inhaler all night) they were upset we didn't go to the desk when we arrived. They sent maintenance right up. There were issues with the entire air conditioning system, not just in our room, but throughout that section of the floor. They replaced everything!!! We immediately noticed the difference! The head of the maintenance dept sought us out to make sure we were ok, and then they made daily checks on us, to the point we told them they didn't have to anymore, everything was great! I can't tell you how they went above and beyond.

The front desk, just as amazing, always asking when we walked by how we were. So friendly and always there to help with anything you need.

Great pool, 2 hot tubs; there was an issue with the beach when we were there, that is gone now! Wonderful restaurant, "Matthews", right on the beach!

You won't be disappointed in Casa Del Mar!!

Date of stay: June 2018
  • Trip type: Travelled with family
    • Cleanliness
    • Service
1  Thank BlueyedTraveler58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob_Curtis, General Manager at Casa Del Mar Beach Resort, responded to this reviewResponded 13 July 2018

Dear BlueeyedTraveler58,

Thank you for writing such a wonderful review of your stay at Casa del Mar. I am very proud of our employees and managers and the fact that they took such good care of you during your stay. Our employees are true hospitality professionals and love providing 5 star service to our guests.

I hope that you decide to come back to Casa del Mar when you visit Aruba again.

Sincerely,

Bob Curtis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2018

Rented a Presidential Suite, 2bd 2ba, for 1 week. Pricing was very good, booking process flowed easily.

The property is one of the older ones, also is the sister property to Aruba Beach Club

Staff could not have been nicer. everyone was very pleasant and helpful.
Pool is good sized, beach is a bit small and rocky, but after 3-6 feet out, wonderful.
Bar is great, restaurant is good.
Only reason this is not a 5 Star review is that Technically the restaurant and bar are a part of the property; thus the loss of a star for the restaurant Matthews

Date of stay: June 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Lars R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob_Curtis, General Manager at Casa Del Mar Beach Resort, responded to this reviewResponded 13 July 2018

Dear Lars R,

Thanks for taking the time to write a review of your stay at Casa del Mar. We are glad that you enjoyed your stay with us and were well taken care of by our wonderful employees.

We hope that you decide to return to Casa del Mar the next time you visit Aruba.

Sincerely,

Bob Curtis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2018

What an amazing stay at a family friendly resort. Beautifully managed property with great flowers, pools, hot tubs, and a beautiful beach. The staff is friendly and helpful. We loved having Jean as a concierge to help make restaurant reservations and book our weekly sails! We can't wait to return! We love the proposed updates too!

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank arubafan2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob_Curtis, General Manager at Casa Del Mar Beach Resort, responded to this reviewResponded 13 July 2018

Dear arubafan2018,

Thank you for taking the time to write a review of your stay at Casa del Mar. We are glad that you enjoyed your vacation and the amenities that the resort has to offer. We have the best staff in Aruba and Jean does a great job making reservations for our guests.

We look forward to your next visit.

Sincerely,

Bob Curtis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

Want a reasonable stay in Aruba right on the beach then this is it!!! Casa Del Mar is a timeshare property with 2 pools beautiful beach onsite restaurant and an awesome concierge Jean that can give you tips on restaurants and tours. The resort has been here for over 30 years and is beautifully maintained. Renovations are now being started but it is still great. Very reasonable rentals . Casino and shopping right across the street. Definetly an untapped gem.

Date of stay: June 2018
Trip type: Travelled with family
Thank hayesjilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob_Curtis, General Manager at Casa Del Mar Beach Resort, responded to this reviewResponded 13 July 2018

Dear hayesjilla.

Thank you for taking the time to write a review of your stay with us. We also feel that we are an untapped gem and love it when guests find us and return year after year. Thanks for recognizing Jean for her efforts, we will be sure to thank her for her service.

Sincerely,

Bob Curtis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018

Casa Del Mar is an orlder property but has been very well maintained. Location is excellent convenient to shopping, restaurants, casino, mini mart, etc. We had a two bedroom unit which is in the main building on the ocean. (one bedroom units are across the road with a short walk to the beach) The view from our unit was primarily pool view. We spoke with Bea Geerman Schwengle, Reservation Agent, and somehow she was able to move us to a unit with a terrific ocean view. I know this resort is typically full so many thanks to Bea for working her magic.
Do try the restaurant at this resort, Thursday night Italian Night is especially good.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob_Curtis, General Manager at Casa Del Mar Beach Resort, responded to this reviewResponded 13 July 2018

Dear Devid P,

Thanks for taking the time to write a review of your stay with us. We are glad that you enjoyed your vacation and that Bea took such good care of you. We hope that you decide to return to Casa del Mar the next time you are in Aruba.

Sincerely,

Bob Curtis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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