We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Scam/ terrible experience”

Rotisserie La Braise Aruba
Price range: USD 3 - USD 30
Description: We are a French Fusion International food Restaurant, Chicken is the speciality of the house, we have fish, meat, vegetarian, pasta, kids menu and more!
Restaurant details
Description: We are a French Fusion International food Restaurant, Chicken is the speciality of the house, we have fish, meat, vegetarian, pasta, kids menu and more!
Reviewed 6 April 2018 via mobile

We were promised a free dinner by an employee in front of the restaurant. We went in because the restaurant looked nice but it was completely empty. There was quite a bit of confusion between the server and the owner/manager in regards to the promotion the lady out front was offering. After we had already ordered our meals they told us that what we ordered was not included in the promotion. My husband ordered pork tenderloin and I ordered a chicken dish. Both meals were terrible to the point of inedible. We paid our bill (no discount applied) and felt as though we had been scammed. We watched another couple walk out after being promised the same deal only to be told their meals were also not part of the promotion. DO NOT WASTE YOUR TIME OR MONEY HERE.

Date of visit: April 2018
3  Thank angelaa0711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qerim L, Propriétaire at Rotisserie La Braise Aruba, responded to this reviewResponded 6 April 2018

we are sorry for this confusion. But the promotion only concerns the chicken menu and ( NOT THE MENU A LA CARTE ) .
The promotion is very CLEAR and still valid .
You are always welcome.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (121)
Traveller rating
Traveller type
Time of year
Language

92 - 96 of 121 reviews

Reviewed 6 April 2018 via mobile

What a nice addition to the Aruban restaurant scene! Visited this restaurant twice already in a week and really loved it. The place looks amazing and the food is just WoW !! Really worth the visit and when you do; Enjoy !!

Date of visit: April 2018
Thank Pascalle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qerim L, Propriétaire at Rotisserie La Braise Aruba, responded to this reviewResponded 6 April 2018

Merci .

And you will always be welcome.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

The place is new and despite its beautiful surroundings, elegant silverware and furniture, offers a menu to please young and more sophisticated tastes, and at prices that are reasonable.

Date of visit: April 2018
Thank Barbara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qerim L, Propriétaire at Rotisserie La Braise Aruba, responded to this reviewResponded 6 April 2018

And you will always be welcome.

Merci

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

My family and I stumbled upon this place while walking around and shopping. The hostess outside sold us on the menu (fresh organic chicken) and we decided to have dinner here, which happened to be Easter Sunday. When we were first seated there was only one other couple in the restaurant who was finishing up their dessert. It is a beautiful place, but not in the best location as the outdoor seating puts you alongside a busy intersection with lots of traffic - not their fault, just a fact. We were promptly greeted by our server, Reynauld (apologies if my spelling is incorrect), who brought us water and menus. My wife and I ordered a bottle of wine which was just 'ok' - we favor Cabernet Sauvignon and there was only one on the menu so we had no choice in the matter. They actually didn't have the one that was on the menu but substituted it with another bottle that was not on the menu and about $20 more expensive. I did not know that bottle was priced differently until the bill came and I saw it with my own eyes. Before the wine or bread even hit the table, Reynauld asked if we would leave a review on TripAdvisor and mention his name. I thought it was a bit of a premature ask but ok Reynauld, here you go. My wife and I decided to share a whole chicken and requested it with a side of roasted potatoes, and our two children each ordered the grilled chicken and fries from the kid's menu. When the food arrived, my children's meals came with roasted potatoes, not fries. No problem, someone who I assume was the owner or manager brought out a bowl of fries for each of them. The whole chicken was good, nothing special. My wife picked the already cooked chicken from the rack. The roasted potatoes looked and smelled great but were so under cooked that I couldn't even get my fork through a few of them. There is no excuse for this as there were no other meals to prepare at the time because we were the only customers. The kids' chicken was over cooked and dry. The fries were very good, but not fresh or prepared on site, I would guess they were frozen. More guests started to come in, It is important to note that only a max of 5 tables were occupied, including us, through the duration of our time there. After we finished our meal, our table was cleared and Reynauld brought us the dessert menus. At that time, my wife accidentally knocked a glass of ginger ale off of the table, spilling it onto the floor. Reynauld became visibly upset and literally stormed away. Neither he nor anyone else returned to clean up the spill. Reynauld came back to see if we wanted dessert; we declined and requested the check. The spill was still not cleaned up. About 10-15 minutes later the check was dropped - waiting for a check is a major turn-off for me. Still only 4 other tables occupied and still the spilled ginger ale sat on the floor. At least another 5 minutes before I received my card back with the check to add gratuity and sign. When we left the spilled drink was still on the floor. If these things occurred during a time when they were very busy I would have let a lot of it go, but considering there were only 5 tables with guests I feel there is no excuse. The bottom line is I would not return and I certainly would not recommend anyone else go either. On the plus side, it is a beautiful restaurant and the bread was good. There is a lot of potential there but someone needs to care more about the quality of the food, not just the presentation; and the service should be consistently good throughout the entire dining experience, not just in the beginning.

Date of visit: April 2018
    • Value
    • Service
    • Food
4  Thank t-familia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dilanl2016, Propriétaire at Rotisserie La Braise Aruba, responded to this reviewResponded 3 May 2018

Sorry About the bad experience that you had! We hope to see you again and enjoy a great evening with you guys ! For the compensation we will do something, the rules number one is to give the smile to our client and good times in the beautiful Island of Aruba and hope to see you soon !

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

wine j.p.chenet pink and food was awesome
service was great very friendly
nice ambience live music was really nice
love everything will come for next visit for shore

Date of visit: March 2018
Thank Rosa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qerim L, Propriétaire at Rotisserie La Braise Aruba, responded to this reviewResponded 3 April 2018
Google Translation

Toujours la bienvenue Rosa

Merci
Rôtisserie La Braise

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Rotisserie La Braise Aruba also viewed

 
 

Been to Rotisserie La Braise Aruba? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing