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Russell
Adelaide, Australia

An amazing and relaxing hotel.

5.0 of 5 bubblesReviewed 3 weeks ago
We have just returned from our second stay for 10 days and have a 14 night booking in December 2024 as well.
This is such a friendly and warm hotel, we feel part of the family now. Everyone tries so hard to ensure you are served well - always caring. A large proportion of the staff team have worked here for a long time - such as 25 years, that says something good to us.
A big mix of guests, the many we spoke to have a similar feeling as we do about this hotel - all happy.
We do realise the hotel is older but the staff team and value do more than make up for this.
I feel openly that we are very happy and accepting people and do not look for problems in every situation - rather we find the good and compliment. Unfortuately some people expect too much in this world and treat others harshly.
I thoroughly enjoyed being given the opportunity to join in with the blessing of the temple.
My wife and I are missing our "Second Home" already.
The kindness and smiles we have recieved during our stay is truly humbling.
Thank you especially to: "Ibu" Ratna Dewi, Aryani, Bella, Natalia, "Tarzan" and Mendren.
Date of stay: December 2023
Room Tip: Smile...........
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Cluster GEX, Guest Services / Front Office at Sol by Meliá Benoa Bali - All Inclusive, responded to this review
Responded 3 weeks ago
Dear Tyke01,

Warmest greetings from the entire team of SOL by Melia Benoa Bali All Inclusive!

Thank you for your continuous support and taking the time to share the world your pleasant experiences online! Your kind words and compliments are truly appreciated!
I will make sure to deliver your memorable and impressive experiences to the team to appreciate their outstanding hard work and to motivate them in consistently providing the excellent services; especially your shout out to Aryani, Bella, Natalia, Tarzan, Mendren and myself.

Hopefully by joining the resort activities such as the blessing ceremony at the resort temple and the other activities at the garden can enrich your local culture experiences.

We understand about your attention towards our current property condition and some guests with different behaviors, however hopefully this will not stop you to always stay with us few times in a year!

We can't wait to see and host you again soon for another relaxing stay in December!
Please feel free to reach me if I can be of any further assistance to anticipate your arrival.

On behalf of the entire team and the management, I would like to thank you once again for your recommendation of SOL by Melia Benoa Bali All Inclusive!

Warmest regards,

Ratna Dewi
Guest Experience Manager


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,563)
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4 - 9 of 2,563 reviews
Reviewed 4 weeks ago

Excellent service! Had a complimentary upgrade to a huge duplex room on arrival. Nightly entertainment was fantastic! Staff were all extremely accommodating.

Daughter vomited on bed one night and the staff cleaned it up, no complaints at all.

Date of stay: June 2024
Trip type: Travelled with family
Thank 450colint
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cluster GEX, Guest Services / Front Office at Sol by Melia Benoa Bali - All Inclusive, responded to this reviewResponded 3 weeks ago

Dear 450colint,

Warmest greetings from the entire team of SOL by Melia Benoa Bali All Inclusive!

Thank you for your trust and support in choosing our hotel as your second home to stay in Bali recently and taking the time to write the review.

It is our pleasure to learn that you had excellent experiences with us and that our beloved teams' services have met your expectations. Service from the heart is our ultimate promise and we value guests' comments as part of our continuous improvements as well as to strive for perfection.
Your compliments to our team would be delivered to make them even serve and work better.

Please do let me know if I can be of any further assistance to anticipate your future visit. The team and I would be pleased to host and serve you again on your next stay with us.

On behalf of the team, I would like to thank you for your recommendation of SOL by Melia Benoa Bali All Inclusive!


Yours faithfully,

Ratna Dewi
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2024

Good food , good room , good pool, good attractions
I'm Korean but only me on here.
Really vacation. 정말 해외에 와있는 기분입니다.
한국사람이 없는 곳을 원한다면 여기로 오세요. 관광지로 해외여행오면서 한국사람 없는 곳에서 여행은 처음입니다.
조용히 휴식을 원한다면 올인클루시브로 원하는 음식을 부담없이 먹고 매일매일 다른 테마의 저녁식사로 리조트에서만 노는것도 부족함이 없어요!!

Date of stay: June 2024
Trip type: Travelled with family
Thank Kangwook J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cluster GEX, Guest Services / Front Office at Sol by Melia Benoa Bali - All Inclusive, responded to this reviewResponded 7 June 2024

Dear Kangwook J,

Warmest greetings from the entire team of SOL by Melia Benoa Bali All Inclusive!

Thank you for your trust and support in choosing our hotel as your accommodation during your recent holiday in Bali.
We are delighted to learn that you had an impressive stay with us and that you enjoyed the All Inclusive privileges during your stay. I have personally delivered your compliments to the team to appreciate their outstanding hard work and to encourage them in continuously providing the excellent services.

We can't wait to see and host you again for another memorable and quiet holiday in your future holiday with us!
Please do not hesitate to let us know if we can be of any further assistance for your future booking and stay.

Thank you and best regards,

Ratna Dewi
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2024

It is not that we have not been to this establishment before. It has had several naming's under the Melia banner, so we have been going over a reasonable period of time.
We have always been warmed by the welcome that you receive from the extremely friendly and accommodating staff, from the front desk to restaurants and to the room attendants.
Like in all things there has been change and modifications have been made to the "all inclusive" aspect, but it is understandable and to a point reasonable.
My wife and I like it and without doubt with all things being equal we shall return once again to that very cheerful welcome home greeting.

Room tip: First floor rooms are good.
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GLW1941
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cluster GEX, Guest Services / Front Office at Sol by Melia Benoa Bali - All Inclusive, responded to this reviewResponded 7 June 2024

Dear GLW1941,

Warmest greetings from the entire team of SOL by Melia Benoa Bali All Inclusive!

Thank you for your kind review and continuous support to always choose our hotel as your second home during your recent holiday in Bali.
We are delighted to learn that you had a memorable stay and wonderful experiences during your stay with us; felt like being home and socially engaged with our beloved team. The All Inclusive package does really beneficial for you to accommodate every need of your food and beverages as well as to include all of the resort activities.
I have personally delivered your compliments to the team to appreciate their outstanding hard work and to let them know how pleased you were.

We can't wait to see and host you again for another relaxing stay in your future holiday with us!
Please let us know if we can be of any further assistance for your future booking and stay.

Best regards,

Ratna Dewi
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2024 via mobile

All inclusive , stimulating bar ,beach side restaurants with buffet lunch and dinne6 also a 24 hour restaurant and a Italian prebook restaurant for a romantic dinner it has it all. Staff very attentive. Rooms large clean and A/C . We have stayed at the melia down the road that is 5 star but we preferred here.

Date of stay: May 2024
Trip type: Travelled as a couple
1  Thank Paul M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cluster GEX, Guest Services / Front Office at Sol by Melia Benoa Bali - All Inclusive, responded to this reviewResponded 31 May 2024

Dear Mr. Paul M,

Warmest greetings from the entire team of SOL by Melia Benoa Bali All Inclusive!

Thank you for your kind support in choosing our hotel as your second home during your recent holiday in Bali.
We are thrilled to read your kind review and are delighted to learn that you prefer our hotel to stay! Enjoyed the privileges of the All Inclusive package, rested in our large and clean room with cool air condition, and that our beloved team services have met your expectations!

I have personally delivered your compliments to the team to appreciate their outstanding hard work and to encourage them in providing the consistent excellent services.
We can't wait to see and host you again for another memorable experiences in your future stay with us!

Please let us know if we can be of any further assistance for your future booking and stay.
On behalf of the entire team, I would like to thank you once again for your recommendation of SOL by Melia Benoa Bali All Inclusive!

Best regards,

Ratna Dewi
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2024

We had a wonderful time rooms were excellent close to shops with a supermarket across the road the staff here are amazing everyone is so polite friendly and helpful nothing was too much trouble there are drivers available on sight to take you anywhere we did the all inclusive package I would highly recommend anyone to stay here

Date of stay: May 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Passport567140
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cluster GEX, Guest Services / Front Office at Sol by Melia Benoa Bali - All Inclusive, responded to this reviewResponded 28 May 2024

Dear Passport567140,

Warmest greetings from SOL by Melia Benoa Bali All Inclusive!

Thank you for your support in choosing our hotel as your second home during your recent holiday in Bali.
We are pleased to read your kind review and are pleased to learn that you had a wonderful stay with us! I have personally delivered your compliments to our beloved team to appreciate their outstanding hard work and to encourage them in providing the excellent services.

We look forward to seeing and hosting you again for another memorable experiences in your future holiday with us!
Please let us know if we can be of any further assistance for your future booking and stay.

Best regards,

Ratna Dewi
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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