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Passport567140

Relaxing getaway

5.0 of 5 bubblesReviewed 4 weeks ago
We had a wonderful time rooms were excellent close to shops with a supermarket across the road the staff here are amazing everyone is so polite friendly and helpful nothing was too much trouble there are drivers available on sight to take you anywhere we did the all inclusive package I would highly recommend anyone to stay here
Date of stay: May 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cluster GEX, Guest Services / Front Office at Sol by Meliá Benoa Bali - All Inclusive, responded to this review
Responded 3 weeks ago
Dear Passport567140,

Warmest greetings from SOL by Melia Benoa Bali All Inclusive!

Thank you for your support in choosing our hotel as your second home during your recent holiday in Bali.
We are pleased to read your kind review and are pleased to learn that you had a wonderful stay with us! I have personally delivered your compliments to our beloved team to appreciate their outstanding hard work and to encourage them in providing the excellent services.

We look forward to seeing and hosting you again for another memorable experiences in your future holiday with us!
Please let us know if we can be of any further assistance for your future booking and stay.

Best regards,

Ratna Dewi
Guest Experience Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,559)
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All reviews silver package pool bar amarta restaurant all inclusive package italian restaurant nusa dua evening entertainment a la carte menu per day beach front relaxing holiday across the road sun loungers junior suite private beach water sports main restaurant
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Reviewed 4 weeks ago via mobile

We arrived at Sol By Melia resort probably 4 times. The place was, of course, familiar, and our choice was the All Inclusive Plan where all meals and local alcoholic beverages were included in the price.

We have always stayed in Sol Suite on 3 floors in rooms 8228-8230, which have been our favourite ones. The rooms are excellent, and even the air conditioning was reasonably quiet. We have some mobility problems and the stairs to the lower level are quite big. For the older crowd, we could suggest if the hotel would ever install a handrail to give support when getting out of bed towards the door. We put a beanbag chair to prevent possible nocturnal wanderings, and fortunately, the toilet is also on the upper level, so there is no reason to go downstairs at night. The beach is reasonable and the tide affects swimming and we had fun in the pool even though the water was moderately warm.

There is a bar next to the pool where you can order drinks with local brands. Gin tastes like that, and so do other alcohols. They can't be compared to the originals, which can be purchased from the lobby bar for a separate fee. The beach chairs were in reasonable condition, except for the cleanliness of the plastic mattresses.

The breakfast was good and meets the needs of even the most demanding traveller. In the breakfast area, Risna took care of things excellently, and she deserves the thanks. Of course, everyone else was also friendly and warm. Lunch was reasonably comprehensive, and there were enough vegetables on offer.

The armrests of the chairs in the lunch room were quite dirty, and they slightly spoiled the dining event. I told the staff about it, and they promised that they would start putting them in a neater condition in a suitable interval. The blue-colored handrail of the swimming pool toilet was already repainted during our vacation, so the matter was well taken care of.

We tried the A'la Carte Italian restaurant once and felt that the menu was almost the same as the kitchen restaurant, with a few exceptions. the hall was quite full, and serving with the power of 2 people was a heavy task, and the arrival of the dishes took a long time. The kitchen clearly couldn't keep up with the orders, and many guests were clearly disappointed. I think the menu has been shortened from the previous times, and the dishes were the same as they have been for years. It would be nice if there was some variation in the list because you get bored with the selections of a narrow list.

We also went twice to eat elsewhere for a change. In the AIP list, some doses are indicated with a yellow ball, where you have to pay more for the dose. Our deal was promised a 20% discount on the price, but then 21% taxes were added to the price, so the actual discount was plus or minus zero. AIP is so expensive in terms of room prices that you would think that in the future, they would consider removing the yellow balls, and all prices are AIP in use. If the menu is renewed, this issue would also be fixed . The dishes themselves on the menu were good and tasty. The portion sizes are large enough even for bigger customers.

Overall, good vacation.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Darbuka
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cluster GEX, Guest Services / Front Office at Sol by Melia Benoa Bali - All Inclusive, responded to this reviewResponded 4 weeks ago

Dear Mr. Darbuka (Itkonen),

Warmest greetings from the entire team of SOL by Melia Benoa Bali All Inclusive!

Thank you for your loyalty and continues support in always choosing our hotel as your second home during your holiday in Bali. We are pleased to learn that you had a good vacation overall and enjoyed each day with various experiences! We have also taken attention on your highlights and highly appreciate your constructive feedback for our quality continues improvement.
I have personally addressed your concerns to the respective departments for immediate attention and further actions.
We hope that we host you again with much better experiences in the future and we all look forward to seeing you two!
Your compliments to the team especially to Risma has been delivered and we thank you for your appreciation on the team's outstanding hard work.

Please let us know if we can be of any further assistance for the future booking and stay!

Thank you and best regards,

Ratna Dewi
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2024 via mobile

Good hotel, more like a vintage kinda hotel in terms of how the hotel itself looks life.

Rooms were nice and clean. Aircons fully functional, follows the vintage theme.

Breakfast options were great. The dinner(s) outside the normal restaurant were awesome, accompanied by the live performances- nice touch.

Overall visit in Bali was great. Certainly gonna return.

A stay of 7+ days, recommend moving around hotels.

Room tip: They don’t have winter in Bali so don’t bother with jackets/winter clothes. Pack more sandals than sneakers, and all things summer related.
Date of stay: April 2024
Trip type: Travelled as a couple
Thank Msizi_MK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cluster GEX, Guest Services / Front Office at Sol by Melia Benoa Bali - All Inclusive, responded to this reviewResponded 15 May 2024

Dear Msizi_MK,

Warmest greetings from SOL by Melia Benoa Bali All Inclusive!

Thank you for your support in choosing our hotel as your second home during your recent holiday in Bali.
We highly appreciate that you took the time to share your positive experiences and I have personally delivered your kind review to our beloved team to appreciate their outstanding hard work as well as to encourage them in continuously providing the excellent services.

We look forward to seeing and hosting you again for another relaxing stay in your future holiday with us!
Please do not hesitate to reach us if we can be of any of further assistance for your future booking and stay.

Best regards,

Ratna Dewi
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2024

Well one of the worse resorts we have been to.
Wouldn't call it 5 or 4 star but a 3 star if that.
Fully inclusive wasn't with very poor cocktails and alcohol and having to pay way above for branded drinks. Meals were cold most of the time, even had to return one for being stone cold.
Shower head was rotten with the plug never been washed.
Towels were tatty and threadbare.
Mould and a horrible stink coming from the bathroom.
Had to phone for hand towels and half the time didn't even get towels.
Don't do the fine dining it's the worse meal I have eaten, still used mass catering food not fresh.
Pool was cracked broken tiles and had black marks round the pool.
It's in the border of Nusa Dua and to see the other hotels all 5 star and 4 then this it's an insult considering we paid for 5 star.
Have complained offically

Room tip: Pool game is played everyday. Would look into another hotel this needs updating. Hasnt been touched for 27 years
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jj2809j
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cluster GEX, Guest Services / Front Office at Sol by Melia Benoa Bali - All Inclusive, responded to this reviewResponded 10 May 2024

Dear jj2809j,

Warmest greetings from the entire team of SOL by Melia Benoa Bali All Inclusive!

First and foremost, on behalf of the management and the team, please allow me to extend sincere apologies for the unpleasant experiences during your stay with us. Every feedback is counted therefore we can identify the rooms to be improved. I have personally addressed your concerns to the respective departments for further evaluation and improvement therefore we can anticipate the same occurrence not to happen for the future guests.
We hope that we will have the opportunity to restore your confidence with us and please let us know if we can be of any further assistance to anticipate your future visit.

Thank you and best regards,

Ratna Dewi
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2024

Loved our stay at this hotel. Rooms lovely an clean. Staff are amazing. Food was really good. Breakfast was great 👍.
Cannot fault anything at this hotel. Only downside was people putting towels on sun beds early and not using them. All in all really enjoyed our stay at this hotel.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Daydream777660
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cluster GEX, Guest Services / Front Office at Sol by Melia Benoa Bali - All Inclusive, responded to this reviewResponded 8 May 2024

Dear Daydream,

Warmest greetings from the entire team of SOL by Melia Benoa Bali All Inclusive!

Thank you for your support in choosing our hotel as your second home during your recent holiday in Bali.
We appreciate that you took the time to share your experiences online and we are delighted to learn that your stay with us was a memorable one. I have personally delivered your compliments to our team to appreciate their outstanding hard work and to encourage them in continuously providing the excellent services.

However, please accept our sincere apology for the unpleasant situation especially regarding the long unoccupied day beds. Your concerns have been highlighted and communicated internally to the respective department to remind the guests as well as to implement the signage which we have displayed.

We look forward to hosting you again with much better experiences in your future stay with us.
Please do not hesitate to let us know if we can be of any further assistance for your future booking and stay.

Best regards,

Ratna Dewi
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2024

Confusion!!
If you think you are booking Melia Bali.. you are not.
I'm so disappointed that I didn't look further into detail after staying with Melia twice around the world before.
My mistake aside... although made by a number of other guests I found after chatting by the pool.

While the staff are wonderful, I'm at a loss as to what I spent $3000 on! (6 nights)
Although it is listed as 5*, I assure you it's a long way off.

All-inclusive doesn't mean all inclusive, despite it being in the name of the hotel... a menu is provided of juices, wine, Sinharaja beer and Arak cocktails. Any Non local drinks are charged for with a 30% discount but add 205 tax (eg. Jack Daniels ~ $22 AUD) as we had purchased PREMIUM All Inclusive, although they didn't even have available.

Minibar all-inclusive has 1 beer, and 2 chocolates plus 2 snack sized chips.
You are provided with 3 small bottles of water daily for teeth brushing and consuming.
Despite having the Premium all-inclusive package, they refused to add more than 3 bottles per day (3 guests) so had to call room service and order as a beverage each time.

Room service was actually all included in our package to our surprise, although the food was simply not good.

Fine dining doesn't mean fine dining... There are 3 restaurants on site. One all day buffet and one evening buffet and one evening "fine dining".
While they have everything to make a great dish it is just not executed well at all.

Breakfast was inedible unless you wait for the egg station, 20 mins for an uncooked egg with flies as a side as its done outside. One cook doing one pan at a time for and entire hotel meant waiting 30+ minutes for a single fried egg.

Food & Beverage was the biggest let down of the resort, we ended up using the place as a bed and venturing out each day.

The rooms are fine, very basic. Small things like not having bathmat or hand towels for the first couple of days and then we started getting them. Website states coffee machine but is a dirty old kettle and sachet coffee.

We tried the spa as we received a complimentary massage with our Premium package, although found it also comes with the standard package. It was nice but we preferred the spa on the street across the road, which is had the price, if we had paid at the hotel.

Kids Club was a highlight for my daughter. She had recently been at Kids Club in Melia Koh Samui and rated this one higher. I think it had a lot to do with that it was one on one, there were barely any children in this hotel. The team members are wonderful and friendly. They did dress ups, dancing, learned Indonesian and many arts and crafts.

The pool and garden areas are nice, probably the best part of the place. They did a nice setup for the evening buffet and have some good activities areas.
We did enjoy the fire dance show and music however could have done without hearing the Karaoke super loud late into the night when trying to sleep.

Overall the hotel is dated and not very clean, I can see that it once may have been the 5* offering it claims it is.

The staff are friendly and are attentive. They are the highlight of the resort.

I would not return at all but if I was to, I certainly wouldn't recommend the Premium all-inclusive as there was 0 benefit. Definitely not value for money here, Nusa Dua prices for a run-down establishment.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Olivia M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cluster GEX, Guest Services / Front Office at Sol by Melia Benoa Bali - All Inclusive, responded to this reviewResponded 30 April 2024

Dear Mrs. Ebbsie,

Warmest greetings from SOL by Melia Benoa Bali All Inclusive!

Thank you for your support in choosing our hotel as your accommodation during your recent holiday in Bali.
We highly appreciate that you took the time to share your experiences online. First and foremost, on behalf of the management and the team, please allow me to extend sincere apologies for the unpleasant experiences that happened during your stay with us.

Mrs. Ebbsie, every feedback is counted and we highly appreciate your constructive feedback therefore we can identify the rooms to be improved. I have personally addressed your concerns to the respective departments for further internal evaluation and immediate improvement.
However, we would like to thank you for your appreciation towards our beautiful garden and pool, as well as the services from our team which have met your expectations.

We hope to have the opportunity to host and serve you again with much better experiences in the future.
Please let us know if we can be of any further assistance to anticipate your future visit.

Thank you and best regards,

Ratna Dewi
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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