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“Beautiful gardens the highlight” 4 of 5 bubbles
Review of Novotel Bali Benoa

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Novotel Bali Benoa
Ranked #5 of 29 Hotels in Tanjung Benoa
Certificate of Excellence
Darwin, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Beautiful gardens the highlight”
4 of 5 bubbles Reviewed 21 February 2012

The beautiful landscaping and excellent level of garden maintenance is the highlight of this place. The gardens are wonderfully peaceful and create a great sense of privacy and intimacy.That said, our fortnight at the Novotel Bali Benoa got off to a bad start - we had to move rooms twice due to maintenance problems. By Bali standards, this is a pretty expensive hotel, so we expected better.
We stayed in a "tropical terrace" room in the beach wing. The room was very attractive, with an amazing bathroom. We had to fit our baby's port-a-cot into the bathroom, though, which kind of ruined the aesthetic! You will never run out of hot water at this place; it's really boiling hot. Just be careful not to burn yourself when you turn on the taps.
I'm surprised that some people have complained about the breakfast buffet. We thought it was great - lots of variety and very fresh. The hotel restaurant food is really inconsistent... I ordered gado-gado (an Indonesian salad) three times and it was quite different each time. My husband ordered a medium-rare steak from the room service menu and it was, frankly, unpalatable. On the other hand, I had a lovely meal at the beach restaurant, where some of the dishes were quite sophisticated.
We stayed with our 15-month old boy and he was made extremely welcome by the staff. It's crazy that they only have two highchairs in the restaurant area, though, and they are poorly designed highchairs at that. We ended up hiring a highchair from Bali Baby so we didn't have to use them.
Consider taking part in some of the daily activities. The man who leads the morning stretching and aqua exercise classes is fantastic. I saw other people doing egg-painting and hat-making activities and they appeared to be having fun.
I'd have to say that the beach actually exceeded my expectations. I hadn't been impressed by the online photos of the hotel beach area, but it's fine. Just don't expect a pristine surf beach wilderness experience! The pools are all good. We spent a lot of time at the main pool with our little boy. There is plenty of pool and beach seating and lots of shade if you want it.
There is very little in the way of interesting shopping in the area. Go somewhere else if that's important to you.
Decent nearby restaurants include Bumbu Bali and Cardmom. There's also a brand new one with a French chef (Frederic Boulay) at the Sakala suites down the road. This last one is pretty amazing, but not for those on a budget; count on spending a minimum of US$100 per person. The night we ate there, a really fantastic jazzy-Latin covers band was playing.
Overall, we had a good time. The staff were lovely, helpful and efficient at all times. Particular tribute should be paid to the housekeeping staff who did an excellent job throughout our stay.

  • Stayed February 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Katie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBB1922, General Manager at Novotel Bali Benoa, responded to this review, 23 February 2012
Dear Guest,
thank you for sharing your experiences during your stay with us. I am pleased to read that you overall enjoyed your stay with us and I am sorry that you had to change rooms at check in. I will also look into the consistency of our food offer - thank you for your comment on that.
I hope to be able to welcome you again in our resort.
Best regards
Alexander Poindl
General Manager
h1922-gm@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,815 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (449)
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English first
Auckland Central, New Zealand
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 20 February 2012

Very accommodating staff. First room I had on the first floor was unable to sleep through the night because of the loud guest above. Spoke to front desk and they changed to an upstairs room with a pool view! Liked the location of the property. It was amongst all other resorts but not centrally located with all tourists. Room was nicely decorated and bed was comfy! The guys working the bar were great and communicative. Some of the front desk representatives didn't understand much english which made talking to them about the bill difficult but I was in there country and didn't speak their language so I guess I was the one to blame. Overall I give this hotel, location and staff a 9/10. Really enjoyed my time in Bali and Tanjung Benoa...Thanks Novotel!

  • Stayed February 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
1 Thank happynomad1506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bali, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 February 2012

Wonderful place to stay. We have a young family and all the staff were very helpful. Family friendly place to stay. Choice of 3 pools. dinner on the beach was beautiful. Room was a little small - but they may have had larger rooms, I did not check. Very clean and food was very good. Breakfast buffet was great also.

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Natalie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 16 February 2012

To be honest we didn't actually see a lot of the hotel. We booked a pool villa purely for seclusion. Between the two of us we have been to Bali 20+ times, so we weren't there to shop. We checked into the villa at midnight as we were on that crappy 8.30pm flight out of Perth. We checked into the hotel in a matter of minutes. we were escorted to the gates of the villa, stepped inside and shut the gates behind us. Secluded bliss. After stepping over the stones around the koi pond and past the pool we sat down on the outside modular lounge to cath our breath. It really was quite stunning. Very Bali. When we entered the bedroom there were welcome gifts from the hotel(TShirt for him Sarong for me) A big love heart on the bed made out of frangipanis- My favourite. We fell into the bed and slept until dawn when we walk naybe 25 metres to the beach to watch the sunrise. Just spectacular. We had breakfast in the main restaurant and it was fresh wide and varied. We then rolled back to the villa and just swam and had spa's and watch tv and ordered room service. Just what we had planned. On the second night my husband had organised to have the BBQ Villa special. We had a chef and two beautiful Balinese wait staff cook and fuss over us for hours. Only complaint...They did bring the most ridiculous amount of food for two people. About half way through we asked them to stop cooking as we couldn'thave eaten another thing...except the desserts as they were too good. Overall, if you are looking for a romantic relaxing getaway where shopping doesn't rate a mention, book a villa at the Novotel Benoa. If you are travelling with kids I would suggest the Novotel at Nusa Dua(We only stay there with the kids - amazing kids club)

Room Tip: Book a pool villa Beach Side
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Trish T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 13 February 2012

We stayed at this hotel for six days from the 6th Feb, and i can say it was one of the most memorable experiences we've had in a long time. We had a room on the first floor(on the garden side of the hotel), overlooking one of the pools. The room was,clean,spacious,and plenty big enough for the two of us. The bed was huge, but a little hard for us,but that is only a minor complaint. The staff, from the securtiy guard who escorts you across the street, to the housekeeping were wonderful and very friendly. Oh, if only you could get that attitude, in a lot of other places around the world. The buffet breakfast was excellent, with a wide choice of various crusines. The grounds are kept immaculate, as are the three pools in the grounds. The beach was spotless with ground staff removing any rubbish every day. There was no problem swimming ,as the low tides were in the morning and afternoon,but would be a problem, with midmorning low tides,but unfortunately,we can't control nature.We dined at the various resturants,several times, at the hotel, and the prices and food was equal to any resturants along the road.Try the Mei Goring, fantastic. All in all, a wonderful stay,and i would have no hesitation in recommending this hotel to family and friends

Room Tip: Rooms 462/66/68/70 on the first floor overlook the Crocokiss pool, and are fantastic. We were in roo...
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank WillieBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Bali Benoa

Property: Novotel Bali Benoa
Address: Jl. Pratama 70, Tanjung Benoa 80361, Indonesia
Phone Number:
Region: Indonesia > Bali > Nusa Dua Peninsula > Tanjung Benoa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Tanjung Benoa
#3 Romantic Hotel in Tanjung Benoa
#3 Top resorts Hotel in Tanjung Benoa
#5 Luxury Hotel in Tanjung Benoa
#5 Spa Hotel in Tanjung Benoa
#5 On the Beach Hotel in Tanjung Benoa
Price range (per night): $120 - $161
Hotel Class:5 star — Novotel Bali Benoa 5*
Number of rooms: 187
Official Description (provided by the hotel):
Novotel Benoa Bali is located at the edge of Nusa Dua, overlooking the golden sands of Tanjung Benoa beach. The resort has been created using traditional Balinese architecture which provides a unique atmosphere set within luscious tropical gardens.The hotel has 179 rooms each with a coconut wood interior design and either a balcony or a garden. There are 8 villas designed in a magnificent tropical style, each with a private swimming pool, an open-air living room, a bathroom with a whirlpool and a rain shower, an espresso machine and a spacious dressing room. Moreover, the luxurious 2-bedroom beachfront villa has all of the above facilities as well as an amazing view overlooking the ocean.The resort offers a variety of dining options including a daily theme buffet dinner, a beach restaurant, a pool restaurant and 3 relaxing bars. A daily entertainment program is provided all day through until the evening. Activities are available everyday for children at the Kids Club. Sport facilities include 3 swimming pools with 2 whirlpools, a tennis court and a fitness center, beach activities including volleyball. Specially designed indoor and outdoor beachfront "bale" spa for rejuvenating. Water sports are available nearby. A free shuttle bus gives access to Bali Collection shopping center in Nusa Dua. Parking and Wifi in the lobby area are also complimentary. ... more   less 
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Also Known As:
Novotel Bali Benoa Hotel Tanjung Benoa
Novotel Hotel Bali Benoa
Novotel Hotel Tanjungbenoa
Novotel Nusa Dua
Novotel Benoa Bali
Nusa Dua Novotel
Novotel Bali Benoa Nusa Dua Peninsula

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