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“Fantastic for the price but preferred the Holiday Inn across the road....”

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Ibis Styles Bali Benoa
Ranked #11 of 28 Hotels in Tanjung Benoa
Reviewed 12 October 2017

Stayed for 10 nights as a package we booked through Holiday Gems which came up on Travelzoo. The money we paid you cannot complain as the deal was so cheap. We upgraded our room to a suite which allowed us extra space which was nice. Even though the room seemed clean, there were stains on the sofa, bed linen and the towels were awfully threadbare and covered not a lot! A simple upgrade of towels would be good.
Breakfast was fine, as there was an egg cooking station which was always popular.
The pool was ok but the decking needs to be sorted as quite dangerous.
If you take a right or left out of the hotel there are plenty of restaurants within walking distance to try and very cheap.
We popped over tot he Holiday Inn a couple of times and paid £10 each to be day guests and use their facilities which were fantastic.
There was always an abundance of taxis available which was good too.
Staff were helpful and friendly as well.
Overall a decent stay but we missed our luxuries.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank TheInformer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager_ISBB, General Manager at Ibis Styles Bali Benoa, responded to this reviewResponded 4 weeks ago

Dear TheInformer,

Thank you for choosing us and thank you for sharing your experience.

Kindly please drop us an email at pa@ibisstylesbalibenoa.com and mention your details of booking for us to be able to follow up further.
We have just purchased new linens and it should upgrade the look of the room itself.

Concerning to the pool deck, I am very pleased to inform you that we have replaced the whole deck with new material which is more eco-friendly and safe.

It is our hope that you could come back again in the future and experience a different ambiance at the pool.

Thank you again for your review.

Cordially,

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20 - 24 of 647 reviews

Reviewed 12 October 2017

the smell of my first room wasn't quite well, and the next room (after extending) were neither airconditioning fail to work or hot out there, bu te girls room are OK with their airconditioning, they should make the pool more pleasant to use

Room Tip: 2nd floor (ask for the new / renovated room)
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  • Stayed: October 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank 722rudyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager_ISBB, General Manager at Ibis Styles Bali Benoa, responded to this reviewResponded 4 weeks ago

Dear 722rudyp,

Thank you for staying with us and thank you for your review.

It is our hope that you could drop us an email at pa@ibisstylesbalibenoa.com and brief us the details of your room booking for our further follow up.
I hope you could specify as well the pleasant ambiance you were wishing for at the pool.

Thank you again for sharing and looking forward to welcome you back in ibis Styles Bali Benoa.

Cordially,

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Reviewed 11 October 2017 via mobile

We stayed in Ibis for 11 nights and it was very comfortable.
The staff from front of house, kitchen ,spa and room attendants was so friendly and specially Ferdinand,just want to say thank you.
We really enjoyed our stay.
The hotel has pool and our room came with breakfast too.

Stayed: September 2017, travelled as a couple
Thank ubimacapuno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager_ISBB, General Manager at Ibis Styles Bali Benoa, responded to this reviewResponded 4 weeks ago

Dear ubimacapuno,

It is a pleasure to read your review.

I am very happy to know that you have enjoyed your 11 nights with us, love the pool and the breakfast.

I will certainly pass your positive comment to Ferdinand as I believe this will serve him as an encouragement to always deliver excellent service towards our guests.

Thank you again for sharing your experience.

Cordially,

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Reviewed 9 October 2017

Stayed here for 10 days, and can say we was surprised how clean and comfortable our room was considering it wasn't very expensive. The pool area had sun and was clean. The beach area is a little confusing as you walk down an alley and once you get to the beach you have to walk further along to find the Ibis part (which isn't sign posted, we just came across it by walking) and not many sunbeds. Very good location and it's good it's only a few minutes walk from the beach. Breakfast was ok just your standard buffet of Indonesian food and toast, cereal, fruit, eggs (however you want them cooked), we did get offered bacon on our last day (seems maybe you have to request it).

We didn't have a balcony which at first we would have liked however speaking to others it seems the balcony rooms are on the road side and noisy.

Overall I would recommend this hotel if you are on a budget.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager_ISBB, General Manager at Ibis Styles Bali Benoa, responded to this reviewResponded 4 weeks ago

Dear Lisa W.

Thank you for sharing your experience with us.

I am glad to learn that you have enjoyed your stay with us, especially in the clean room and at pool.

I have well noted all your concern in regards to the beach and breakfast.
Please rest assure that we have taken a prompt follow up to avoid the same occurrence happen in the future.

Thank you again for sharing and it is our hope that you could come and visit us again...

Cordially,

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Reviewed 4 October 2017

Prior to our arrival we requested the hotel to arrange transfer from the airport which, although taking 3 emails to sort, was eventually carried out and was very reasonably priced at about £10. What had ticked me off we were informed 4 days before our departure that there would be a "maintenance event" at the pool for the duration of our stay? What was this "event" I wondered? Bring a shovel? A brick mitzvah? In spite of our contacting our travel company requesting a change of venue all we ever received back was 2 emails requesting our booking reference number and some other banal piece of information both of which they knew giving they had sent us all the in the first place.

On our arrival, as this holiday was for our 40th anniversary, we were informed we had been upgraded to a "balcony" room. Given this was overlooking Benoas mini version of the M1, not surprisingly this was underused. The pool event turned out to be half of the pool area covered in black plastic whilst the maintenance team carried out there dastardly deeds. The upshot was a small amount of brollies and beds were reduced by half thus making the procurement of one almost impossible. Not to worry thought we, at least there is the private beach area. This consisted of taking your life into your own hands whilst a constant stream of cars and mopeds flies down the road at breakneck speeds followed by a 250 meter walk down a high walled litter strewn alley that hasn't been swept in some 20 years. Surely it must be worth it when you hopefully get there? Wrong! The area consisted of 3 beach umbrellas and a grand total of 6 beds (no mattress) placed at the far end of the beach (go left when you exit the alley) and was almost being overtaken by the beach vegetation. There were no other facilities and the area almost looked derelict. Given you have to pass other hotels manicured lawns and bars and swimming pools to access the Ibis Oasis this is somewhat depressing.

Before I continue with this diatribe I will give some positives. The staff were lovely particularly Ferdinand and couldn't do enough for you. Saying that I think it is the hotels ploy to employ someone like Ferdinand as he is so likeable I almost felt guilty complaining. I acknowledge this is a budget hotel and basically you get what you pay for. Saying that the room was comfortable although the decor overall was very tired. The Internet in the room was practically non-existent and I purchased a very cheap SIM card for my iPad the day after we arrived..

I had read previously this hotel did not have alcohol however this is incorrect as their is a reasonably priced bar at the end of the pool. Just carry on past the wall of canvas, you can't miss it . The room itself was a bit strange with no draws, 4 coat hangers and a dressing table with no mirror. A pouffe was also in the room and served no use whatsoever. There was tea making facilities but no milk or spoon, just a stirrer. Also there were no glasses. Our kettle blew the electrics one day and the replacement almost burnt my wife's hand. A call to reception did increase the amount of coat hangers. A pina colada ordered from the bar consisted of 4 inches of liquid and 4 inches of froth and tasted only of pineapple juice, this was returned and topped up with liquid but still tasted unlike pina colada. Not bad for £8.

On day 3 the maintenance event shifted to the other side of the pool and we complained that we were unable to find any shade by the pool. For our troubles we were given 4 plain chocolates and an apology. On this day our AC decided to stop working but was quickly repaired and we decided to try the hotel barbecue along with live acoustic singer. The food was average however by 9.30 there was still no sign of the singer and when I inquired where were they I was informed that the singer had cancelled earlier that day and so were given two complimentary scoops of ice cream........whoopee do! On our return to the room we had a power outage and though this was quickly fixed the AC was again not working and we were given a portable unit which sounded not unlike a world war 1 fighter plane. During the night my wife got out of bed only to step in a mini river from the AC snaking under the bed and soaking into her suitcase. Oh happy days.

I had read a lot about the breakfasts and unfortunately found most of the negatives to be correct. Choice of cereal was cornflakes or some chocolate covered kiddy cereal. Fresh fruit turned up occasionally and consisted of pineapple or some melon, neither which tasted particularly fresh or juicy. There were frequently no cups and the orange juice was not fresh. The only saving grace was the egg station and you could compliment your omelette or fried eggs with two slices of streaky bacon and baked beans which I only found out two days before we left. This is of course unless you prefer Asian food for breakfast.

Given that the AC could not be fixed we were given another room but believe me it is not easy to repack and shift. Given the problem with our room we were upgraded to a suite and Ferdinand was forever checking our welfare. Sadly the maintenance continued relentlessly and the noise was unbelievable. We had been informed that this would continue until the 26th but it did actually finish on the 22nd.

Mosquitos are as usual in this part of the world, so repellant is advisable morning and evening, we could count on one hand the times we were bitten and they were not overly irritating unlike the traffic which is absolutely horrendous, this being at all hours of the day and night.

As a summary for the Ibis, I cannot fault the staff in friendliness but to only supply 12 sun beds with umbrellas, 6 on beach and 6 by pool is criminal, especially for pasty Brits just arriving from the UK. As a result even taking extreme sunblock precaution, I still ended up very uncomfortable for a few days. Further, due to the lack of shade, we were forced to go to other beaches and pay for beds and transport. In the almost words of Arnie Swarzennegger......"I WONT BE BACK!"

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank bewise56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager_ISBB, General Manager at Ibis Styles Bali Benoa, responded to this reviewResponded 4 weeks ago

Dear bewise56,

I regret to read your review.

Your notes have been taken into serious consideration to avoid the same occurrence in the future.

I am glad that Ferdinand could at least help you at ease for everything he could do for...

Thank you for sharing and I hope we could have the chance to serve you better next time.

Cordially,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Styles Bali Benoa

Address: Jl. Pratama no. 57A, Tanjung Benoa 80361, Indonesia
Phone Number:
Region: Indonesia > Bali > Nusa Dua Peninsula > Tanjung Benoa
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Tanjung Benoa
#11 On the Beach Hotel in Tanjung Benoa
Price Range: $44 - $58 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Styles Bali Benoa 3*
Number of rooms: 174
Official Description (provided by the hotel):
Nestled in the southern tip of Bali, Tanjung Benoa Nusa Dua, Ibis Styles Bali Benoa is a retreat that blends modern contemporary design with natural elements. Rooms are designed with colorful theme and elegant backdrop amidst dashes of vivid colors with the touch of contemporary interior designs. Each facility features individual concept, from international restaurant to a stylish lounge, and pool side bar with innovative and generous selections of cocktails, beers and wines. ... more   less 
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Also Known As:
Ibis Styles Bali Benoa Nusa Dua Peninsula

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