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LondonGipsy
Beaconsfield, United Kingdom

Great location room did not live up to expectations

4.0 of 5 bubblesReviewed 17 Sept 2023via mobile
Fabulous location extremely compact shower which was just horrible to use. Staff friendly. Cannot believe it is impossible to get an alcoholic drink before 5pm-cocktails by the pool ? Bed very comfy. Breakfast ok but awful coffee out of machine which which excluded being able to make tea as the hot water tasted of coffee!
Date of stay: September 2023
Room Tip: Check bathroom size
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
afom CP, Guest Services / Front Office at AlmaLusa Comporta, responded to this review
Responded 25 Sept 2023
Greetings from AlmaLusa Comporta,

We would like to thank you for your time in writing this review as it is very important to have our guests' opinions to improve our service levels and standards.

We are happy to know that overall you have enjoyed your stay and appreciate the nice comments about the hotel and the team.

The hotel is a rehabilitation of an existing building, opened less than a year ago and we are still fine-tuning some aspects like the showers, that we want to improve in the near future.

We have different coffee brands at Breakfast and it can happen that a particular brew is not as good. When this happens we usually give an alternative to our guests. For your next visit please do let us know so we can offer you a coffee to order or a tea that we can serve not from the coffee machine.

At our AlmaLusa Café, open from 8am to 5pm, we serve alcoholic drinks, mainly beers and wine.

Once again, we thank you for your review and hope to welcome you back soon.

Warm regards,
Cecilia Macedo Veloso
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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        Reviews (32)
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        2 - 7 of 32 reviews
        Reviewed 9 August 2023

        AlmaLusa for sure uses the service of great photographers. I seldom had such a difference between the impression from the website and the actual impression when we arrived. Hopefully, a few good things changed our experience for the better.

        The hotel is really a small height building with very few outside spaces except for the pool. Not at all the hotel surrounded by Comporta style garden we had imagined.

        The location is in the village surrounded by small houses without style. But it is close to the small center with restaurants and shops.

        There is no real restaurant in the hotel, which seemed surprising at first. But there is a café open for lunch snacks and the rooftop open in the evening. We would recommend the rooftop. No local culinary specialties but it's good. To be complete, there are plenty of restaurants within a 5-minute walk, so the absence of restaurant at the hotel is not a real problem.

        The breakfast is OK, but the inside room has a not nice kitchen smell.

        The personnel is nice, but some are really junior and don't have clear answers to questions.

        Room decoration is not as nice as the pictures let think.

        We booked a suite with a rooftop terrace, but to get to the terrace, you have to exit the room.

        Finally, the hotel offers to arrange transfers. Don't use the service. To get there, we paid 245€ from Lisbon to the hotel to have a standard car (Renault Megane), with in fact to much luggage for the 4 of us. When I asked for a mini-van to then go to the airport, I was said that I had to pay about 200€ extra. I cancelled and booked myself through CityAirportTaxi. I got back my 245€ and paid 152€ for the new service, with a Mercedes mini-van. More for less.

        And to conclude, there is not a single indication of the number of official stars this hotel has. I though this was mandatory.

        Date of stay: August 2023
        • Trip type: Travelled with family
          • Value
          • Location
          • Service
        Thank ChristopheT251
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Patricia Purshotam Morais, General Manager at AlmaLusa Comporta, responded to this reviewResponded 16 August 2023

        Dear Mr. Christophe Thoral,

        We would like to thank you for your time in writing this review as it very important to have our guests opinion in order to improve our service levels and standards.

        Our website pictures are not suppose to deceive or misguide but in fact to reflect the reality of our product. If you would review them you’ll see an altitude image of the hotel made by a drone which will clearly shows the hotel within the village of Comporta. It is also difficult to show all angles and dimensions of rooms and other areas but we try to give the most realistic approach to all of them.

        We are glad to know you have appreciated the Rooftop Bar and recommend it.

        Regarding your comment about the kitchen smell near your room this happened due to a mal function of the kitchen extraction which is now solved. We regret this inconvenience.

        We do provide the transfer bookings from an external company and we charge the rates provided. This service has been consistent and reliable and this is important for our service. Nevertheless We will double-check the company you mentioned to see if it can be a future option for our guests.

        We are finalizing the 4-star rate legal process which is normally long from the local authorities. AlmaLusa Hotels is a smart luxury boutique hotel concept and through our extensive list of reviews, awards as well as our standards of service, we believe this is the best way to assure the quality level expected from out guests.

        Once again, we thank you for your review and we hope to welcome you back again soon and experience our improvements.

        Warm regards,

        Patrícia Purshotam Morais

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 27 July 2023 via mobile

        A small hotel packed onto a corner site in Comporta. No outside space apart from round the pool. We luckily had a suite which opened onto the pool.
        Very comfortable bed, bathroom too small for two people! Housekeeping forgot about us two days in a row and we had to chase them up as by 4.00 in the afternoon wanted to have a siesta and did not want to be disturbed. Downside is the rooftop bar which if you wanted an early night was playing disco music until 10.30 - not a peaceful way to end the day. Comporta is magical and the beaches are sublime - both the restaurants Comporta Beach and Sublime are fantastic.
        One thing which we found very annoying is that 7 weeks after returning to England we are receiving daily more than one text message from the hotel telling us what is happening in house and have asked three times to be taken off the mailing list and nothing has occurred. Make sure you are switched off at reception before you leave!

        Date of stay: June 2023
        Trip type: Travelled as a couple
        1  Thank fionad48
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Patricia Purshotam Morais, General Manager at AlmaLusa Comporta, responded to this reviewResponded 31 July 2023

        Dear Guest,



        Thank you for the time to leave us your feedback regarding your stay.



        AlmaLusa Comporta is a reconversion of a pre-existent Hotel so all the possible modifications were done but some, unfortunately, were not possible like to one you mention. We do have written on our site, but we cannot make an internal access.



        The Housekeeping service is a challenge as the rooms are spread away and we do have guests who want the room early and most mid-day or early afternoon. Is impossible to do all 53 rooms in two hours. Nevertheless, if a guests inform us a certain time we will do the upmost to fulfil the request.



        The RoofTop Bar has music until 11pm every day and here again, is something we cannot change. When this is a challenge for a guest, we can try to change room to a quiet area.



        Our marketing team does not send messages to our guests. We have the AlmaLusa App, which we recommend guests to install on arrival, to have the full info on the hotel. We send notifications with this app, and we believe is the app that is showing our messages. Therefore, we recommend deactivating the notifications on the settings of your phone or delete the app.



        We do hope to count with you visit and see the modifications done



        Warm regards,

        Patrícia Purshotam Morais

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 15 July 2023 via mobile

        Unbeatable location in the heart of Comporta. Hotel done up very nicely, but let down my small minor things.

        Staff on the rooftop and at breakfast all very friendly and personable. Reception staff less so, basic requests met with frustration by some staff, so not the most welcoming, but will put it down them still finding their way being so new.

        Nice pool area, but a bit trivial with the towel cards for pool/beach towels! For the price of the hotel, it’s unlikely to attract the towel stealing crowd, so they could relax on this, bit annoying to have to remember the towel cards each time.

        Basic equipment in the rooftop gym area, lot of potential up there and such a great space so hopefully still a work in progress!

        Would definitely return!

        Date of stay: July 2023
        Trip type: Travelled as a couple
        Thank joelm1987
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Patricia Purshotam Morais, General Manager at AlmaLusa Comporta, responded to this reviewResponded 2 August 2023

        Dear Mr. Joel,



        We would like to thank you for your time in writing this review as it help us to improve our service levels.



        We opened the property less than one year ago and we are still fine-tuning a few aspects. Training is one of the key aspects that we are this seasons focused.


        The towel cards are the best way we found to control the number of towels and to avoid an exaggerated number of towels given to each guest due to our commitment to sustainability. We didn't start with this but rapidly we need to implement it as the number of towels some guests used is enormous.

        The wellness area is a work-in-progress space, and we hope to get the most out of it. Now we are finishing up 2 massage cabanas in the wellness area.

        Once again, we thank you for your review and we look forward to welcoming you back again and having the opportunity to check our improvements.

        Warm regards,

        Patrícia Purshotam Morais

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 2 June 2023

        We had 2 suites next that opened to the pool...so lovely and transportive. The entire hotel is laidback beach serenity. Quick drive to the areas unspoiled beaches. Part of the beauty of Comporta is the beaches do not have hotels on them. Great to combo this with a trip to Lisbon which is only an hour away.

        Room tip: The suites by the pool are well worth the upgrade
        Date of stay: May 2023
        • Trip type: Travelled with family
          • Value
          • Location
          • Service
        Thank Beatriz R
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Patricia Purshotam Morais, General Manager at AlmaLusa Comporta, responded to this reviewResponded 8 June 2023

        Dear Mrs. Beatriz,
        Thank you for choosing Comporta and AlmaLusa Comporta for your stay.
        We are glad you have enjoyed our Hotel. We are located in a distance of a 15 minutes walk to the beach and 5 minutes walk to Comporta center where you can find shops and restaurants.
        We hope to see you again.
        Warm regards,
        Patrícia Purshotam Morais

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 22 April 2023 via mobile

        Good hotel, great place in town and walking distance from everything you want to be in Comporta. Is pretty new so service is not at level yet. Personnel needs to adjust some more to give People the holiday vibe they are looking for. Give it some more time and this hotel wi get it right.

        Date of stay: April 2023
        Trip type: Travelled as a couple
        Thank wilhelmus69
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Patricia Purshotam Morais, General Manager at AlmaLusa Comporta, responded to this reviewResponded 27 April 2023

        Dear Mr. Wilhelmus,
        Thank you for your comments regarding your stay at AlmaLusa Comporta.
        We are a recently opened Hotel in Comporta and of course as you have mentioned our teams are still adjusting to the relaxing holiday vibe of Comporta and our Hotel.
        We hope to welcome you back again.
        Warm regards,
        Patrícia Purshotam Morais

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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