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aldavril
Wollongong, Australia

Discrimination for being a local.

1.0 of 5 bubblesReviewed 1 Oct 2023via mobile
Totally disappointed in this place. Booked a couple of weeks prior as we were visiting friends and thought rather than travelling back to Wollongong we would spend the night somewhere close to them. We also booked for dinner. No issue with booking. We arrived to check in and was then advised we could not stay - the reason - we were classed as locals. Totally shocked, just couldn’t believe it. Here we are a couple over 60 years of age being rejected after booking two weeks ago. I do not understand the discrimination that we were refused because we were considered “local”. Also why did we have to travel to the establishment to be told this. Couldn’t they have contacted us prior to advise us of their new ridiculous policy. When I asked this question I was advised - I’m the bar manager you need to speak to the accommodation manager - ok - oh it’s her day off. No one available to deal with our issue except the bar manager. Absolutely disgraceful service. Rejected because your considered a local. Total discrimination of where you live. Unbelievable!! The sad thing about it is there is a school reunion coming up in January and 3 couples have also booked rooms. Now we have to go through the process of booking.com to get our refund. As we also were not advised of this ridiculous new policy at the time of booking.
Date of stay: October 2023
Room Tip: Beware if you are a local.
Trip type: Travelled as a couple
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All reviews would stay again on site across the road great night plenty of parking comfortable beds garlic bread bedding tavern
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4 - 9 of 100 reviews
Reviewed 19 May 2023 via mobile

Lunch to check out new Reno and what was available
So fresh update of local very clean and friendly staff
Food was fresh tasty Garlic bread not a winner Fish and chips were fresh cooked but unsure of salt or coating on them. Only a small menu to chose from but all cooked fresh. A good crowd there. Outside area and play area for kids

Date of stay: May 2023
Trip type: Travelled as a couple
Thank Annette H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lakeview-HotelMotel Bright, Guest Services / Front Office at Lakeview Hotel Motel, responded to this reviewResponded 16 June 2023

Thank you so much for the feedback! Hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2023

We stayed in a King room, room & bathroom has been updated, very clean & spacious, handy having the Tavern on site for dinner, plenty of parking, quiet area, walk across the road to a Shell service station for any supplies.
Would recommend a couple of chairs & small table in room to sit at.

Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Yvonne Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lakeview-HotelMotel Bright, General Manager at Lakeview Hotel Motel, responded to this reviewResponded 10 April 2023

Thank you for your review- we are glad you liked our newly renovated king Rooms. We are aware of the furniture issue & have now added bed side tables too. Some chairs on the way.

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Reviewed 19 March 2023

Had dinner in the restaurant & the waitress was so so helpful & extremely pleasant her name was Nicoleeta. Her service was 10/10 what a lovely person she deserves the employee of the month for month great service

Room tip: Great service
Date of stay: March 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank GMacca65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lakeview-HotelMotel Bright, General Manager at Lakeview Hotel Motel, responded to this reviewResponded 10 April 2023

Thank you for your kind words & for the feedback on our Friendly staff. Nic was delighted to hear this. Thanks again.

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Reviewed 24 January 2023 via mobile

Don’t know what happened to the view of the lake. View from our window was of a back fence. But the room was comfortable well equipped including functional bathroom. Kitchen items well provided although no sink. Diner in adjacent building was nice, good ambiance, food, view (but no sign of lake which is nearby). Friendly welcoming staff

Date of stay: January 2023
Trip type: Travelled as a couple
Thank HofH999
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lakeview-HotelMotel Bright, General Manager at Lakeview Hotel Motel, responded to this reviewResponded 10 April 2023

Thank you for your review. We are glad you enjoyed your time at the Diner & that the food was good. Sorry about the lack of view- if only the tress would stop growing.

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Reviewed 19 December 2022 via mobile

Stayed 1 night whilst visiting friends from Sydney. Was easy to book, good price and they responded quickly when I emailed them to request feather free bedding. Checked in easily and 30 mins early which was appreciated. Was allocated room 10 which looked and smelt like it had recently been renovated. Nice soft carpet and furnishings. Comfortable beds and a great night sleep. Great shower with perfect pressure. Couldn’t get the Smeg coffee machine to work but no bother as instant coffee also supplied. Key left in room for checkout ease. Would definitely stay again!

Date of stay: December 2022
Trip type: Travelled as a couple
Thank Johnbernhardt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lakeview-HotelMotel Bright, General Manager at Lakeview Hotel Motel, responded to this reviewResponded 10 April 2023

Thank you for such a great review & for providing this for other guests. We are happy you liked the newly renovated room, but sorry you couldn't get the coffee machine to work. One of our staff would of gladly shown you if they could.. See you next time.

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