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Villa Medicea di Lilliano, Wine Estate
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Reviews (43)
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Reviewed 29 October 2016

On a hilltop location with a breathtaking view, cypress trees pointing up at the clouds and surrounded by vineyards, rises the glamorous Villa Medicea di Lilliano! The grounds and manor house are stunning and beautifly cared for. With Even more pleasant surprises in the interior! But the most wonderful thing about staying here was the staff! Extremely helpful and friendly! We were delighted with the villa and the magnificent hospitality! The stay in this Villa far exceeded our expectations!

  • Stayed: October 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Viktoria K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricFlorence, General Manager at Villa Medicea di Lilliano, Wine Estate, responded to this reviewResponded 21 January 2017

Dear Viktoria,

Thank you so much for the very special review that perfectly described what our venue offers to our guests and we are so glad that you enjoyed the welcoming of our staff. I am very pleased to have such a impeccable staff who love working here.

I hope to welcome you again soon!

Warm Regards,

Eric Veroliemeulen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2016

Overall our experience was good, so I'll start with negatives and end with positives.

SUGGESTIONS:

The distance from the Torre Villas, is partially uphill, and is a bit much for our guests' comfort, especially in the height of summer. Additionally, because it is unlit, it was frightening to some walking at night as you can’t see more than 2 feet in front of you. Providing golf carts (with headlights) would be nice for guests; one vehicle per villa.

Customer satisfaction should be emphasized above all else — I have 3 examples. 1) It came to my attention immediately following contract execution that I was able to book the entire Corte Villa on their website at a significant discount, and management knowingly let me book at a higher rate. 2) Most of our guests felt $50/night for using the sofabed was extreme 3) We would’ve liked to see some appreciation for renting out all six villas and holding our wedding there. Receiving some discounts or breaks (i.e. not being charged a locksmith fee when the key jammed), would’ve left us feeling much more appreciated and may have resulted in a 5-star review. I believe it is in the Villa’s best interest to not fret about minor charges in order to foster a customer-first reputation.

POSITIVES:

We chose the villa for our wedding based solely on pictures. The villa and its views were even more beautiful in person. We stayed in the main villa (La Corte) with our immediate families, and our guests booked the 5 remaining Torre Villas. Unfortunately, we were so busy with our wedding we didn't get a chance to take advantage of any onsite activities so no feedback there.

The staff was overall quite helpful and accommodating, especially Eric -- though we did butt heads at the beginning. When our wedding planner failed to coordinate some errands for us, Natalie, Ayla, and Eric stepped up to the plate by facilitating things i.e. garment pressing and bakery deliveries. Eric did take a personal interest in our wedding and his excitement was contagious. You can tell he is very passionate about the property and his role there. Eric left a special surprise for us in our room after the wedding celebration and was generous enough to drop two of our guests off in Florence on his way home. :)

All in all, Villa Medicea is a gorgeous place - we highly recommend you staying here for a night if you are in the area. Rooms and outdoor spaces beautifully appointed and everything is in like new condition. Our guests said it was the most beautiful wedding they’ve ever attended, and we give much of the credit to Villa Medicea. :)

Room Tip: The Villa Clementina is the best of the five Torre Villas!!! Immaculate!
  • Stayed: July 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank amerie63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricFlorence, General Manager at Villa Medicea di Lilliano, Wine Estate, responded to this reviewResponded 21 January 2017

Dear Audrey and Ryan,

Thank you very much for writing a review about Villa Medicea di Lilliano, we take in high consideration our guest complains and we do appreciate your suggestions.
The difference of costs for Villa La Corte was due to a momentary error of price list on the site that has been corrected very quickly and can assure you that the offer we’ve made was in respect of the correct price list for 2016.

I am very sorry to find out that the surcharge requested for the extra guests has been a reason of dissatisfaction we would like to precise that in the future we will not charge anymore for sofa beds. This is all included in the wedding package price. For what concerns the locksmith, we needed to replace the lock unfortunately.

I would like to really thank you for all positive comments and recommending our venue, I want take this opportunity to sincerely wish you lots of love and joy to you and your wife and your fantastic family. I hope to see you soon again.

Best Regards,

Eric Veroliemeulen



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Reviewed 25 October 2016

Beautiful Villa - main building was huge - accommodating 11 people. We stayed just 0.5 miles away in another of their Villas. Great facilities for self catering, including washing machine, dryer, tall fridge freezer, microwave, cooker and hob etc. Each room had their own en-suite, some with showers and others with showers over the bath. Swimming pools at each Villa - but very cold at this time of year! Loving seating areas outside too!
They did an amazing job for my sister's wedding - great canapes, 6 course meal, room..!!
Thank you soooo much!

Room Tip: Views are spectacular in all rooms - if you have a baby ask to be furthest away from the living area.
  • Stayed: October 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Yuk-Lam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricFlorence, General Manager at Villa Medicea di Lilliano, Wine Estate, responded to this reviewResponded 21 January 2017

Dear Yuk-Lam,
It has been a real pleasure hosting your sister’s Wedding at our estate, we are very happy that you you like the look of our new-renovated residences. I would like to take the occasion to wish you all a very special 2017 with lots of love and joy with the firm desire to welcome you again in our estate.

Warm Regards,

Eric Veroliemeulen

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Reviewed 11 October 2016

We had an amazing time at Villa Medicea di Lilliano. The property is stunning, surrounded by vines and olive trees, with breath-taking views of Tuscany. We rented one of the rooms in the main villa, which felt more like a suite than a room! The villa also includes a pool and a private courtyard where you can enjoy an aperitif. The staff, particularly Eric, were incredibly welcoming and accommodating, and provided us with much-needed recommendations on nearby restaurants. We can’t wait to come back next year!

  • Stayed: September 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank guest905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricFlorence, General Manager at Villa Medicea di Lilliano, Wine Estate, responded to this reviewResponded 21 January 2017

Dearest Friends,

I would like to thank you for the marvelous review, you actually choose one of the most beautiful season of the year for your stay when the vineyard are full of grapes and almost ready to be picked. For now, many greetings on behalf of all the staff of Villa Medicea di Lilliano and I hope to welcome you again in 2017!

Have a great weekend.

Best Regards,

Eric Veroliemeulen

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Reviewed 26 September 2016

The estate itself is breathtaking, and the staff is beyond welcoming.
Ayla and Eric were wonderful and made sure our vacation went perfectly well.
There are different villas and you can chose the type that suites you best.
The rooms are clean and tidy, beautifully furnitured with a complimentary wine bottle from the estate. A 5 stars atmosphere and service.
I am definitely staying there again for my next trip to florence.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Farah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricFlorence, General Manager at Villa Medicea di Lilliano, Wine Estate, responded to this reviewResponded 21 January 2017

Dear Farah,
Thank you very much for the really nice review, We are very happy to read that you enjoyed your stay and liked the atmosphere and decor of the villa .
A compliment to our housekeeping, I am very happy to work with the great attentive staff! Let's meet soon again!

Warm Regards,

Eric Veroliemeulen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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