I was surprised at the great rate we got at a hotel of this quality. The room we had was huge by European standards. As was the balcony which offered wonderful views of Lago di Lugano and the village across the water. The room was well appointed, the bed and linens amazingly comfortable and the bathroom modern and spotless. There were also multiple outlets for all our electronics, something that is missing from a lot of European hotels.
It was obvious that this hotel caters to a lot of demanding visitors. Swiss hoteliers do not focus on staff friendliness, but rather on providing great service. And that is exactly what we experienced here. The staff was never obtrusive, but somehow always there when you needed something. For example if there were 2 people checking in, suddenly there was someone to help out. We ordered ice for the room one day, and every day thereafter ice was brought to our room at the same time. The bartender remembered our wine preference from the previous day. Once served, he would disappear, then come back when our glasses were not quite empty. Great timing.
We did not try the gourmet restaurant, but the bar food was excellent and considerably less expensive. The breakfast buffet was expansive, delicious and included warm items such as eggs, sausage and bacon.
Lovely Morcote is a short walk away. It is small but offers several excellent waterfront restaurants featuring fish fresh from the lake.
The only complaint is that if you shower standing up you will flood the bathroom. The result of great water pressure and a leaky and poorly designed glass partition. I suspect the maids are sick of mopping up after the guest and that the hotel will address this issue.
- Official Description (provided by the hotel):
- Nestled on the enchanting shores of Lake Lugano, this luxurious property offers elegance and charm in a breathtaking location. Behind the impressive façade, the Swiss Diamond Hotel Lugano boasts dining and leisure facilities that rank among the finest in Switzerland. Only 7 km away from the centre of Lugano, the hotel features 3 restaurants serving typical regional, Mediterranean and international cuisine with a wide range of international wines. ... more less
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- Also Known As:
- Swiss Diamond Resort Olivella