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All reviews swiss diamond star hotel lake view shuttle service beautiful location free shuttle hotel is located amazing hotel outdoor pool attention to detail nice view breakfast buffet lago restaurant spa area two hours stayed here for one night milan airport
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Reviewed 15 May 2017

Pro's
- Beautiful location
- Very friendly service throughout the hotel from reception to pool bar staff (who must absolutely suffer in summer wearing those black suits)
- The pool / restaurant / bar / lake area is stunning
- Beds are big and comfy

Cons
- the rooms are extremely dated and need a major update
- the air con didnt seem to do it's job
- the breakfast buffet runs until 10.30, we arrived at 10, the restaurant was packed and the buffet was almost empty. the selection was ok but basics were missing...felt like an avergae 3 star hotel buffet, just in a really fancy restaurant (nb those missing basics are available, but you have to pay extra).

Overall our stay was great, but for the price (10chf for a coke anyone??) we expected more. If they ever renovate the rooms, we will be back in a flash.

  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank BenZHCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this reviewResponded 17 May 2017

Dear Guest,
thank you so much for your detailed feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team members who will be delighted to hear about your experience with us. I hope that you will be able to come back to Lugano and stay at Swiss Diamond Hotel.
Kind regards.
Francesco Cirillo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2017 via mobile

I stayed here for one night with a friend and we had used a voucher.

We got a superior room which advertised should be 20sqm and have a garden view.
Unfortunately our room was very small (maybe 14sqm) and had a view of a brick wall.
The aircon didnt go below 19.5 degrees and it was extremely warm in our room and we didnt sleep well because of this.
Apart from these factors the room was very nice and clean and we received a bottle of prosecco and some water in our room.

The hotel is very nice and has a great location. Right by the lake with wonderful views.
The lobby and breakfast room as well as the restaurant are lovely and the service staff is extremely friendly. Breakfast service was impecable and they had plenty of stuff to ensure that dishes were cleared right aways.
I would like to especially mention the restaurant staff from the Lago restaurant who were very friendly and made a huge effort to make our dinner as enjoyable as possible.

The Spa area where treatments are done is wonderful as well and very professional. Everything was clean and had a relaxing athmosphere and the outside terrace is stunning as well.

Now what needs improvment?
The indoor pool and spa facilities definitely need a renovation.
The pool is very small for the size of this hotel and so is the sauna and turkish bath. Everything is very old and not very inviting. It seems a bit run down and the whirlpool was out of order and there were a few toilets out of order as well.
The whole downstairs should be renovated to create a spa area that fits in with the overall vibe of the hotel. It was not at all 5 star.
There was also absolutely no space to accomodate more than 10 guests.
I dont know how this must be in high season.

The reception could be friendlier. We were not asked if our stay was enjoyable and they didnt even wish us a nice day.
This is again something that is just not acceptable in a 5 star hotel.
Especially if one stays with a special voucher, you would think that they should offer their best to ensure you might return again.

Overall I would see this as a 4 star hotel, based on reception and the indoor pool and sauna area.
Service and location however are excellent and definitely deserve 5 stars. The restaurant is also to be recommended.
Small adjustments and renovations could easily make it 5 star however.
I look forward to seeing if anything will be done in the future and would love to return again.

Thank you again!

Stayed: May 2017, travelled with friends
Thank kristina091
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this reviewResponded 15 May 2017

Dear Guest,
thank you so much for your detailed feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team members who will be delighted to hear about your experience with us. I hope that you will be able to come back to Lugano and stay at Swiss Diamond Hotel.
Kind regards.
Francesco Cirillo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2017

We booked this hotel for our first trip to the area. In most respects, we were incredibly impressed.

The setting is perfect. Right on the lake with gorgeous views of the mountains around. It's very close to Morcote which has a few nice restaurants and then 15 minutes to Lugano with lots to see and do. The drive to Lake Como and Milan airport also meant that exploring the whole area was very easy - and exactly what we wanted from our time there.

The facilities of the hotel are very good. We used the gorgeous spa most days and it was never overcrowded in the slightest. And the outdoor pool is simply stunning. We spent one morning relaxing in the sun with a glass of prosecco by the pool just taking in the views.

We stayed in a room overlooking the lake with a balcony. I would highly recommend booking this option as I think a lot of the beauty of the position would be lost if you were staying on the other side of the hotel.

We didn't actually eat in the hotel restaurant - but we never really do, as we prefer to eat outside of hotels when we stay somewhere. But the breakfasts included in the package were delicious. Great variety, good coffee.

Having said all that, we were a bit surprised about the lack of good wi-fi. It was really quite slow. When I book any standard of hotel, I now expect quick wi-fi as a pre-requisite, let alone a 5* hotel such as Swiss Diamond that is meticulous in other aspects. I think that is something that the team that run the hotel should look at.

Thanks very much for a lovely stay.

  • Stayed: April 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank RachaelGillman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this reviewResponded 10 May 2017

Dear Guest,
thank you so much for your detailed feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team members who will be delighted to hear about your experience with us. I hope that you will be able to come back to Lugano and stay at Swiss Diamond Hotel.
Kind regards.
Francesco Cirillo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2017 via mobile

We recently left the Swiss Diamond after a 4 night stay last week. If you are used to trule 5-star properties, this will be a disappointment as it was for us. For one, the hotel is extremely dated. With the exception of the pool area, my husband and I agreed that the property needs a major face lift. In addition, keep in mind that the "courtesy" shuttle is nothing more than a van that runs on a tight schedule every 2 hours in which you need a reservation in order to utilize. We did not realize a reservation was needed to come back after they had dropped us off the first night and when we tried getting back on the last shuttle at 9:30 pm, it seemed to be a chore for the driver to allow us back on even though there were four open seats. As frustrating as this was originally, it all compounded after we had reserved a 1:30pm shuttle on our last day to take us back to the airport. After waiting in the lobby well past 1:30, the hotel staff then let two prostitutes (legitimate paid 'call girls' who were talking loudly about their night before) on our shuttle who needed to be taken to the grocery store to "re-fuel" after their work the night before. They continued to discuss their prior night's "work" throughout the ride and because of their need for food, our driver took us out of the way to stop at the store for them. We then almost missed our flight because of this but thankfully made it with minutes to spare. All in all, Yes, the location is beautiful and the hotel has a luxurious outdoor pool area but please do yourself a favor and stay with elsewhere if you are expecting 5-star service. There are plenty of properties in the area that are in just as beautiful of a setting where you will receive the service you pay for (and won't have to share a private shuttle with prostitutes who are not paying hotel guests).

Stayed: May 2017, travelled as a couple
Thank Go603287
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2017

Best to book a room overlooking the lake, and with a terrace. The extra cost is well worth it. Very good breakfasts, lots of choice with lovely staff. The larger rooms are spacious, with a sitting area separate from the sleeping area. Spotlessly clean throughout. Evening meals are to a very high standard, beautifully presented. Can be a little OTT for every night, but a short walk away in Morcote Ristorante de la Posta serves an excellent choice of very good food. Very handy for touring the area, being out of Lugano much quieter, and with free parking. Excellent hotel, been twice and would go again. Easily driveable from Milan airport.

Room Tip: Lake view with terrace, superb
  • Stayed: February 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank boristhecatto2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this reviewResponded 8 May 2017

Dear Guest,
thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team members who will be delighted to hear about your experience with us. I hope that you will be able to come back to Lugano and stay at Swiss Diamond Hotel.
Kind regards.
Francesco Cirillo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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