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Reviewed 25 May 2019

tasty cooked breakfast, lovely fruits, amazing pastries, everything was close to perfection; on top of it all, a committed staff, kind and efficient; finally, a good view to the lake....... what else can i add here?

Date of stay: May 2019
  • Trip type: Travelled with friends
    • Cleanliness
    • Service
2  Thank justvisitor777
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 24 May 2019 via mobile

Location
The Palace Hotel Tokyo has perhaps the most exclusive and priveleged address of all Tokyo hotels, being right next to the Imperial Palace and gardens. No other hotel even comes close in this regard. 

Its strategic location at the doorstep of the 5-line Otemachi metro interchange station means you can get to most (if not all) of Tokyo's main attractions (e.g. Shinjuku, Shibuya, Ginza, Ikebukoro) within 20 mins, usually without even having a swap a line. The Tokyo Station, which is within walking distance, facilitates cross-country travel and is in itself a gold mine for food and shopping. So you get the accessibility and convenience to pretty much all of Tokyo while being blissfully cocooned away from the crazy crowds. Location-wise, this is as perfect as it gets. 

Rooms 
Refined Japanese luxury and elegance at its finest. Guests will easily appreciate the eye-pleasing living space crafted from the tasteful combination of space, great views, quality amenities, and the harmonious blend of modern and traditional decor.

The crown jewel of the room is the balcony overlooking the Imperial Palace grounds and/or the cityscape. Similarly, this balcony feature is pretty much unique to the Palace Hotel so we strongly urge that you consider at least a balcony room when booking a stay here. It is a real difference-maker to your hotel experience. 

Service
Warm, attentive, and efficient, with good command of English to boot. Get used to being greeted with warm smiles and respectful bows by the staff throughout your time at the hotel. This is Japanese hospitality at its absolute best. 

Food 
The Grand Kitchen offers a wonderful breakfast each morning, which pairs a comprehensive buffet spread with a special menu for made-to-order dishes (e.g. egg benedict with crab meat). Guests additionally get to dine outdoors overlooking the Palace moat. We can't think of a better way to start the day. Be sure to have breakfast included in your room rate, or you'll certainly be missing out on something memorable.

Other facilities
The hotel pool within Japan's only Evian Spa is worth highlighting for its beauty. It is large enough for meaningful laps and remains lightly used for the most part, providing a refreshing respite to guests weary from a day in the bustling city.

Overall value-for-money
Luxury travellers are not short of top-tier hotel options in Tokyo. They are all excellent and for the price, the Palace Hotel is right up there with the best of them in terms of providing top-notch quality and service. 

But what makes the Palace Hotel stand out are all the features that only it can offer. We are talking about the exclusive location, the unrivalled views that come with it, and the unique balcony that brings those nice views to life. And we should also not forget its rich heritage - this is a hotel with a storied history that very few Tokyo hotels can boast of having. 

What this means in short is that you will be residing in a special place, and indulging in an experience that transcends luxury. Exclusive, exquisite, exceptional. This is the Palace Hotel Tokyo.

Date of stay: May 2019
Trip type: Travelled as a couple
3  Thank 720ricc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 24 May 2019 via mobile

The hotel was great, we enjoyed our time there. I will say for such a lovely hotel, the concierge is lacking a lot in enthusiasm and effectiveness - I would say they’re more of a translation service than a concierge service.

Date of stay: May 2019
Trip type: Travelled as a couple
3  Thank CCW1987
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 24 May 2019

I have not even arrived and I am delighted. I reviewed the top hotels in Tokyo and was deciding between the Mandarin and the Palace. I settled for the Palace because I have been blown away with the concierge. They have been incredible. We booked the top hotels in the other cities and I have been trying to make local reservations and none have come even close to the concierge at the Palace. Incredible! We are already delighted with the choice. Will review more later.

Date of stay: May 2019
Trip type: Travelled with family
Thank mpc2012
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 24 May 2019 via mobile

The Palace Hotel in Tokyo is a world class facility overlooking the Imperial Gardens. The location is in the heart of the city. The room balconies are a unique feature that affords you a wonderful opportunity to relax and watch Tokyo light up at night or hustle during the day. The staff is very accommodating. Room are spacious with loads of amenities; pj’s, eye heat mask for relaxation prior to going to sleep, slippers. Japanese electric toilets are a wonderful amusement for westerns.

Date of stay: May 2019
Trip type: Travelled as a couple
Thank CarlB988
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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