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Ella_RM
New York City, New York

No pretense of luxury, but solid otherwise

4.0 of 5 bubblesReviewed 10 Mar 2024
Cross has a minimalistic design that caters primarily to young couples (probably because of its location). Location of course is very convenient for restaurants, street food, and transportation.
Rooms are small... bordering on tiny. Superior doubles have a space for a bed, a divan, and a sort of a useless desk that is best used for suitcases (since there is no other space to place them on). Side wall is 10" away from bed, so instead of night-tables you get a headboard niche that fits an iPhone...or glasses...but not both!!!
In keeping with the idea of shoehorning many amenities into a small space, there is a coffee maker and glasses and frig - all tucked into "desk" sliders. Its actually quite clever.
Sink and toilet (yes, its heated and has more buttons than a Tesla) area is tiny as well. Shower OTOH is gigantic - a large tub and an equally impressive Japanese shower area.
Breakfast selection is 70% Japanese, 30% Western, but its enough for a few days. Anyway, why not try a Japanese breakfast.
Front desk services are bare minimum - request for restaurant recommendation will result in receiving a preprinted map, which we ignored and chose by googling.
Overall, if you want spartan accommodation in the middle of action, Cross will do.
Date of stay: March 2024
Room Tip: pay up for Cross floor - the included lounge is more than worth it.
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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, その他 at CROSS HOTEL OSAKA, responded to this review
Responded 28 Mar 2024
Dear Valued Guest,
Thank you for choosing Cross Hotel Osaka and for your feedback.
We are glad to hear that you are satisfied with our location.
As you said, Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, sightseeing spots, and public transportations.
However, we sincerely apologize for any discomfort caused by our inadequate service.
We promise to do our best to improve our services so that your next stay will meet and exceed your expectations, if you can give us another chance.
Thank you again for your valuable and honest feedback.
We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
Sincerely yours,
Cross Hotel Osaka
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews namba station great location good size minute walk nice bathroom other hotels buffet breakfast central location kansai airport restaurants and shops room size heart dotonbori japan osaka luggage action
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Reviewed 4 March 2024

Cross Hotel Osaka is a lovely hotel in the heart of the Dotonbori district. Our room was a good size for a city hotel in Japan, with attractive decor and a stylish, clean bathroom. It had a good view of the busy street below but was high enough (10th floor) to be above the noise of the city.

The best feature of Cross Hotel was the outstanding breakfast buffet which can be included in the room rate and is well worth the additional expense. Seating was comfortable and there was a huge range of options, both Japanese and Western. Our children particularly liked the soft-serve ice cream machine.

We would highly recommend this hotel to anyone wanting a comfortable stay in Dotonbori.

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Wellingtonians
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 28 March 2024

Dear Valued Guest,
Thank you very much for your recent stay with us and taking time to share your review.
We are so delighted to have your wonderful comments and do appreciate you recommended our hotel to other travelers.
We are delighted to hear that you particularly liked our breakfast.
As you mentioned, we offer a wide variety of breakfast items, including not only Japanese and Western dishes, but also Osaka's local cuisine.
We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future.
Once again, thank you for sharing your experience with us.
We hope to have you as our guest again soon.
Sincerely yours,
Cross Hotel Osaka

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2024

As always this hotel delivers quality and friendly staffs. Breakfast was good but they serve the same food everyday tha I did not want to eat there anymore during ly last day. As oppose to Cross Kyoto, Cross Osaka has free coffee in room together with tea and free bottled water. Coffee and teas are still offered at the lobby and you have to replenish your toothbrushes and other toiletries by getting it yourself at the lobby. Sometimes I forget to get a new toothbrush and too lazy to go back down. No harm in reusing the old one though😊 Very well located, just across a big Don Qui

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank dtravelinghousewife
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 4 March 2024

Dear Valued Guest,
Thank you very much for having stayed at Cross Hotel Osaka and for taking the time to provide reviews.
We are delighted to hear that you are satisfied with our service and location.
However, we apologize that you were not satisfied with the breakfast menu, which was not varied enough.
We will share this feedback with the relevant departments and will consider ways to improve the situation.
Thank you again for your valuable feedback.
Should your travels bring you back to Japan, we would be delighted to welcome you back to our hotel.
We hope to see you again.
Sincerely yours,
Cross Hotel Osaka

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2024

Big room, very clean, nice staff with a good service and good locations.
Close to train station.
Close to Namba.
Close to Shinsaibashi.
Close to Donki.
Close to Big camera.
Close to fish market.
Really Highly recommended for family and couple.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Sashaxsupreme
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 1 February 2024

Dear Valued Guest,
Thank you very much for your recent stay with us and taking time to share your review.
We are so delighted to have your wonderful comments and do appreciate you recommended our hotel to other travelers.
We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future.
If you have any chance to come to Japan, please stop by Cross Hotel Osaka.
We are looking forward to seeing you again.
Sincerely yours,
Cross Hotel Osaka

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2024 via mobile

Had a wonderful stay at this well stocked hotel steps from Dotonburi. The hotel is conveniently located 700m from Shinsaibashi and 400m from Namba metro station. Even better walk 200m practically across the street and you’re in the heart of Dotonburi with Glico Man in front of you. The rooms were very clean, with VERY comfortable bedding. I especially took advantage of the bath salt and bath powder available, and indulged in the soaker tub. You also have the option for daily towel re-fresh and garbage removal, or to skip all together. The staff were friendly and provided great service. The breakfast buffet was delicious with kushikatsu daily, miso, curry rice, as well as western breakfast options. I definitely would not hesitate to stay here again.

Room tip: wash & fold laundry is available at the hotel, there are also two coin laundromats open 24hrs 240m away w/ change machine & IC payment
Date of stay: January 2024
Trip type: Travelled with friends
Thank S F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 1 February 2024

Dear Valued Guest,
Thank you very much for choosing to stay at Cross Hotel Osaka and taking your time to give us your feedback.
We are very honored to hear that you were satisfied with our location, the guest's room, service, and the breakfast.
Your good comments are much appreciated and the word, "would stay here again" is a great encouragement for us.
Once again, we highly appreciate you for sharing your precious experience with us.
We hope to have you as our guest again soon.
Sincerely yours,
Cross Hotel Osaka

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2023

Stayed at Cross Hotel Osaka for 9 days during our vacation in mid Nov. This hotel is about 10-15 mins walk to Namba station, next to Dotombori and Shinsaibashi shopping area, making it a perfect location. Read some comments that it is noise but staying at 10th floor, facing front road, noise is still acceptable to us. Occasionally, there are a couple of motorbikes ramping their engines at main road that can be clearly heard.

Room is rather a good size that we still can manage to place our big and medium size luggage on floor for packing. We choose king size bed and its comfy enough for a good night sleep. The room also has a humidifier and a bath tub. Considering this is Japan, this is a really plus point. Our only minor negative feedback is the TV is all Japanese channel.

Breakfast was adequate with couple of changes during our stay. There is also a smoking room at ground floor (for 2 pax at a time).

We would recommend this hotel for the location and room size.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank dino1963
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 29 November 2023

Dear Valued Guest,
Thank you for choosing us for your stay and taking your time for the feedback.
We are glad to hear that you are satisfied with our location and the guest's room size.
As you said, the location is one of the attractive points of our hotel.
Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, sightseeing spots, and public transportations.
Thank you again for your perfect rating.
If you have any chance to come to Japan, please stop by Cross Hotel Osaka.
We are looking forward to seeing you again.
Sincerely yours,
Cross Hotel Osaka

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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