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Mr Parks
Leeds, United Kingdom

Want an honest review? Here it is

4.0 of 5 bubblesReviewed 25 Jan 2023via mobile
I'll hold my hands up to say we had reservations about staying here at first after looking at reviews. I'm glad we picked it as our base for 5 nights. People are whining about the walk. The fact is that it will take you longer to get out of Tanimachi 4 Chome Exit 4 from the green Chuo line than it will to walk from exit 4 to the hotel. Fact. It's honestly not far from the station...maybe 3-4 minutes at a decent pace. First impressions of the hotel were great and the reception staff very friendly although had limited English. They did have written instructions in English for you though and tried their best. Amenities such as razors, cotton buds, packets of shaving foam and combs were freely available on a desk beside reception for you to pick up as you want. There is no housekeeping service but you can exchange towels at reception and get replacement bin bags.

We stayed in room 204 (twin non smoking) which is a corner room and it's huge! Bathroom is a bit of a squeeze though. You get sandals and a Japanese robe ( which you can exchange at reception for a clean one). The room looks modern and has an adequate balcony. We had to use Google translate for the air con remote though. Shower pressure is good and is powered by a water heater which we never had any issues with. The kitchenette is adequate and has a small fridge freezer, 2 ring electric hob and an air fryer. Under the TV there is a kettle and microwave. What more do you want? Downstairs there are 3 vending machines and a coin laundry. A 30min wash is 200 and each 30mins of drying is 100. After 8pm reception closes although is contactable by phone for late check in's or any issues. You simply hold your room key up to the reader to gain entry.

Overall if you are happy to take your own rubbish out and go and change your own towels at reception then you can't go wrong. We filmed the room for our vlog on Parks Travel Guide so feel free to find it for some footage.

If this review has been useful then please give it a helpful vote!
Date of stay: January 2023
Trip type: Travelled as a couple
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1 - 6 of 418 reviews
Reviewed 14 June 2019 via mobile

While the rooms may be old in apperance. The service and staff, were amazing. Easy location. Close walk to alot of amazing things to see. The staff were so friendly and accomdating and I will definetely stay again. Room was neat and tidy and very clean.

Date of stay: March 2019
Trip type: Travelled with friends
Thank jodie_chan12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ホテルマイステイズ 大手前, お客様サービス / フロント オフィス at HOTEL MYSTAYS Otemae, responded to this reviewResponded 27 November 2020

Dear Guest,

Hello,
Thank you for your review.
We are glad that you enjoyed your stay and hear your warm compliments. Hope to see you again very soon.

Sincerely,

Hotel Mystays Otemae

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2019 via mobile

Stayed here with my husband and daughter. I was expecting something like the Hotel Mystays Maihama where we stayed April 2017 in Tokyo but I was disappointed that it was quite a far cry. The reception area seemed dark. Perhaps something to do with their lighting. The people in the reception area were helpful and could speak English well. It’s a 10 minute walk to the nearest station and there are are a lot of convenience stores nearby and a delicious Indian restaurant right infront of the Hotel. The room had a particular smell maybe because cooking is allowed inside and the exhaust for the cooking isn’t that strong. Thank God there was a balcony. There weren’t people available to clean the rooms everyday . You have to bring your towels to the reception so they can be changed daily and you have to pay extra ¥200 to change the beddings.
You also have to bring your own garbage to the garbage disposal area yourself and ask for new plastic bags everyday. The mini kitchen included a microwave, refrigerator, induction stove, water heater and complete utensils. They don’t give free water bottles. I suggest they put Instructions in English on how to use all the appliances because the reception isn’t available 24 hours and the phone in the room doesn’t have direct access to the reception. The reception is only open from 8 am to 10 pm so be sure to have your keys with you so you can enter the building beyond these office hours. I think the hallways need repainting too. They have a laundry area and vending machines. To us, this is more of what we call an “apartelle” than a hotel so they should put that in their website and hotel description. I would look for another place to stay in if I visit Osaka again in the future.

Date of stay: December 2018
Trip type: Travelled with family
1  Thank peri_mommy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ホテルマイステイズ 大手前, お客様サービス / フロント オフィス at HOTEL MYSTAYS Otemae, responded to this reviewResponded 27 November 2020

Dear Guest,

Hello,
Thank you for sharing your comment. This is helpful to make our hotel better.
We are not going to clean your room during you stay here because we would not like to interrupt your stay.
There is a kitchen in all of our guest room. If you would like to cook meal, you can do it anytime.
Your comment about smell in the room is deeply appreciated, and considered in order to improve the operation of our hotel.
We will be so glad to have you again as our guest in the future.
Thank you.

Sincerely,

Hotel Mystays Otemae

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2019

The hotel is tired and old. All of the doorways into the rooms and inside the rooms are only about 5 foot 10 so if you are taller than this you will be hitting your head. We were given a smoking room (I didn't even know they still existed!) which stunk of smoke. When we requested a different room they said there were none available and then said there was one but we would have to pay extra. The staff were very unhelpful and did not seek to assist us.

Date of stay: January 2019
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
4  Thank Fitzytraveller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
shinichiw17, マネージャー at HOTEL MYSTAYS Otemae, responded to this reviewResponded 11 January 2019

Dear Guest,
Thank you for staying with us at HOTEL MYSTAYS Otemae, and we appreciate you taking the time to post your review about us.
We are sorry to learn that we did not live up to your expectations, despite the fact that you selected our hotel among many others for your stay.
Your reservation (smoking room) can be changed to a non-smoking room free of charge if one of the same grade is available; otherwise, you can upgrade for an additional charge.
We appreciate your kind understanding.
Once again, we apologize for your disappointment. All of our staff are looking forward to welcoming you again at our hotel to bring you a better hotel experience on your future visit to Osaka.
Sincerely, Naoki Kikuchi, Manager, HOTEL MYSTAYS Otemae

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2018 via mobile

What a dump this place is. The photos on the website are clearly of another hotel. The rooms are musty, the staff are rude and unhelpful. It has the feel of a halfway house for criminals transiting back to society.

We booked with two months notice for a family of four and got two pillows and two towels only! Four heads to rest on two pillows. Four bodies to dry using two towels.

The hotel refused full stop to give us one extra pillow let alone two pillows, one each for our children. The hotel even made me pay for two pillow cases that we stuffed with clothing.

I was able to wrangle more towels free of charge but why I ask I need to pay for the pillow cases? Suspicious!

We asked to cancel after the first night and they retained fees equivalent to three nights accommodation for their inconvenience. Staggering.

Do yourself a favour...look elsewhere!

Date of stay: December 2018
Trip type: Travelled with family
2  Thank philips320
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ホテルマイステイズ 大手前, お客様サービス / フロント オフィス at HOTEL MYSTAYS Otemae, responded to this reviewResponded 19 January 2021

Dear guest

Hello,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Hotel Mystays Otemae

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Reviewed 13 December 2018 via mobile

Family of four, we checked in and were given two pillows for the four of us. Told the entire hotel did not have any more pillows. We’re given two extremely threadbare towels for the four of us. Yes it has space, but I would definitely not stay here again, and would only recommend it for singles or a couple.

Date of stay: December 2018
Trip type: Travelled with family
Thank Footprints618815
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ホテルマイステイズ 大手前, お客様サービス / フロント オフィス at HOTEL MYSTAYS Otemae, responded to this reviewResponded 4 January 2021

Dear Guest,

Thank you very much for choosing HOTEL MYSTAYS Otemae.
We appreciate you taking the time to write your opinions to us.
Thank you for your feedback regarding your stay and my apologies once again.
We look forward to hosting you again soon for a more positive experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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