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Yoshida Takashi
Japan

wonderful

5.0 of 5 bubblesReviewed 4 weeks ago
Service and location to the Osaka Castle and a metro station (and it still being quiet) is *wonderful*. If we returned to Osaka, I'd stay here again.
The small cons were that the beds were extra firm and the toilet is a big, heavy manual flush. After weeks in Japan with better toilets & beds, this was very weird to me.
But the biggest con was that the main lights are only on when the room key is in place by the door, and all lights are off when the room key is removed. This makes it awkward if you have half your party staying in, while the other half goes out AND especially at night. It's either all off or all on. You can get 2 keys, but you can't put 2 keys on top of each other in the holder by the door...that turns the lights off. And you can't turn off the main room lights at night while keeping on a small side lamp for an evening read. The lighting scenario is sufficiently awkward that I give the room a 4.
Date of stay: March 2024
Trip type: Travelled on business
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Reviewed 17 May 2024

This is the second time we have stayed at the New Otani. The first was 17 years ago when we visited with 3 generations of our family - grandparents, parents and 3 children under the age of 7. We all enjoyed our stay and the staff was so kind to our children. I was worried that I was expecting too much as our first visit was amazing. This time, we arrived with our 20+ year old children. Happy to say, the New Otani lived up to my expectations! The location right by Osaka Castle is wonderful - feels like you are in a quiet oasis. Close to numerous subway lines. Breakfast is fantastic. The view of Osaka Castle from our rooms was spectacular. The service of the staff was excellent. The concierge went above and beyond to help answer our questions and requests. Will always stay here when we are in Osaka! Hope it is not another 17 years.

Room tip: If you want to be in Osaka but away from the noise, this is the best choice.
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank M170EIgracep
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel New Otani Osaka Manager, 支配人 at Hotel New Otani Osaka, responded to this reviewResponded 4 weeks ago

Thank you for your wonderful review of Hotel New Otani Osaka and for staying in our room with Osaka Castle view !
We are delighted to hear that you and your family enjoyed your hotel stay.
And, we are very pleased to receive so many positive comments about your stay with us.
We will do our best to provide you with a wonderful stay the next time you stay with us.
Osaka Castle Park also offers seasonal scenery with cherry blossoms in spring, greenery in summer, and autumn leaves in fall, and our staff looks forward to welcoming you again.

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Reviewed 22 April 2024

Very comfortable hotel, with spacious rooms and good beds. The staff are charming, and although English skills not strong here the staff do make every effort, and are thoroughly charming.

The hotel is in a lovely location by the river and a short walk to the castle. We used taxis to get to other areas of the city but they were not expensive and easy to obtain. Do carry the hotel's address in Japanese with you - it will save lots of communication challenges

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank markr2306
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel New Otani Osaka Manager, 支配人 at Hotel New Otani Osaka, responded to this reviewResponded 4 weeks ago

Thank you very much for selecting Hotel New Otani Osaka.
We are delighted to hear that you found our service to be nice, and our rooms to be spacious and comfortable.
We are honored to hear that you had a pleasant stay with us.
We are encouraged by your evaluation and will continue to strive to improve our services to further satisfy you.
Osaka Castle Park also offers seasonal scenery with cherry blossoms in spring, greenery in summer, and autumn leaves in fall, and our staff looks forward to welcoming you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2024

Stayed 2 nights with family and, overall, impressed with this "grand old lady" hotel. The lobby is impressive and the rooms well appointed and comfortable, especially those with Castle views adding that bit extra. Breakfast has Western or Japanese choices and is extremely good.

The staff generally were lovely and kind and you get the impression they have all worked at this hotel for a considerable time, taking pride in their work.

We booked with the hotel directly and received a couple of lovely little extras, which was very much appreciated.

2 things to comment on for the future. We have 2 kids and were a little surprised to find that no under 18s were allowed in the pool, plus any guest wishing to use the pool had to pay am additional 37k Japanese yen, which seemed excessive.

Secondly, we had an a la carte dinner at the Satsuki restaurant (same place as breakfast is served)......after 10 minutes we had to ask for the menus, the main courses arrived before we had finished our appetisers (and one appetiser was missing), a main course was wrong.....everyone was kind and lovely but it felt like a buffet suited the staff better than a la carte. We had numerous apologies through the dinner for the various mistakes but a hotel of this overall standard needs to be better.

Would we return? Yes we would. We are sure that they can do better.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank noonie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel New Otani Osaka Manager, 支配人 at Hotel New Otani Osaka, responded to this reviewResponded 4 weeks ago

Thank you for your wonderful review of Hotel New Otani Osaka and for staying in our room with Osaka Castle view!
We are delighted to hear that you and your family enjoyed your hotel stay.
We would like to thank you again for taking advantage of our morning buffet. It is most encouraging for our staff to receive this kind of feedback from our guests.
On the other hand, we apologize for any inconvenience caused by having you pointed out.
We will take your comments seriously and strive to improve our services even further.
The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons, and we all look forward to welcoming you again.

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Reviewed 9 April 2024

The hotel is slightly pretentious, which gives it a "has-been" air, and the rooms reflect the years that have passed since its prime.
Still, it is comfortable, with very large rooms, and we had a wonderful view to the Osaka Castle.
The breakfast is very good and full of options, both for the western and the eastern palates.
The front desk personnel were correct but a bit pretentious and dismissive.
The hotel is very close to the metro, to the Castle and its park, and to a very pleasant outdoor food area.

Room tip: It may be worth to request a room with Castle view
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gabriela A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel New Otani Osaka Manager, 支配人 at Hotel New Otani Osaka, responded to this reviewResponded 4 weeks ago

Thank you for your wonderful review of Hotel New Otani Osaka and for staying in our room with Osaka Castle view!
We are glad to hear that you had a comfortable stay and enjoyed the breakfast buffet.
For breakfast, the "fluffy omelette" is prepared in front of you by a Western-style chef, and for Japanese cuisine, the "tai chazuke" is very popular.
We hope you will have the opportunity to try it.
On the other hand, we apologize for any inconvenience caused by having you pointed out.
We will make your opinion the future reference, and do our best to make customers stay more enjoyable.
We truly hope that we can welcome you back to Hotel New Otani Osaka in the not distant future.

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Reviewed 9 March 2024 via mobile

Lovely hotel, wonderful staff who are super helpful and very friendly, mattresses a little hard, views from the 18th floor bar amazing. Cocktails not too expensive, but no free nibbles! Breakfast excellent and great location for trains and the castle - ask for a castle view room

Room tip: Don’t be afraid of the train system - a great way to get around once you work it out. Osaka Jo-Hall concert hall opposite hotel
Date of stay: March 2024
Trip type: Travelled with family
Thank Haig T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel New Otani Osaka Manager, 支配人 at Hotel New Otani Osaka, responded to this reviewResponded 4 weeks ago

Thank you for your excellent review of Hotel New Otani Osaka!
We are very pleased to receive so many positive comments about your stay with us.
We appriciate your high evaluation of top-floor Sky Lounge "The Four Seasons".
We are delighted to hear that you had a stay with the incredible panoramic views of the nightly illuminations of the historic Osaka Castle and the skyscrapers composing the city's skyline from top of the hotel.
Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

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