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StRegis.com
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Reviewed 8 September 2016

We have been here 4x now and we love this hotel. The rooms are amazing, the views fantastic, the facilities beautiful and sophisticated. The breakfast is usually amazing ut was a huge letdown this time. Their signature eggs benedict were inedible and it seemed as if the overall selection had been cut - no muesli, fewer break and pastry choices, no cheese. We were disappointed. we would probably come back as this is likely the best hotel in Osaka but with less anticipation than previously given the way the restaurant let us down this time.

Room tip: Choose an east or south view
Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank catodora
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TheStRegisOsaka0726, 広報担当マネージャー at The St. Regis Osaka, responded to this reviewResponded 9 September 2016

Dear catodora,

Thank you for staying with us once again, and we truly appreciate your patronage as well as your kind words about our hotel. However, it is regretful that we couldn’t provide you a full satisfaction with our breakfast during your last stay.

We shared your valuable feedback with the related department and we shall take some appropriate measure for improvements.

Thank you for sparing your precious time to write a feedback for us, and we truly hope you will come visit us again.
We look forward to welcoming you back.

Sincerely yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2016

Visited the St Regis in August and its every bit as good in the reviews say. Terrific location for quick bites at the nearby shopping arcade or for gourmet dining. Butlers were exceptional providing terrific recommendations for dining or whatever you needed. Morning newspapers or pressed items are left in a cupboard next to the door, which was a nice surprise. Get the breakfast....it's wonderful. Bathrooms are large and scrupulously clean, beds comfortable and all the pillows you could want. The St Regis could be best described as friendly and attentive, welcoming and gracious. It's the friendliness that was striking and the desire to help and create a lovely stay for their guests. This is an upscale hotel without a doubt but without any stuffiness and reserve so often seen in this caliber of property. We felt at home here. You won't be disappointed staying at the Osaka St. Regis.

Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Katie W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TheStRegisOsaka0726, 広報担当マネージャー at The St. Regis Osaka, responded to this reviewResponded 7 September 2016

Dear Katie W,

Thank you so much for your posting such a wonderful comment regarding your last stay with The St. Regis Osaka.
We are glad to hear that you enjoyed your stay with us.
Please come visit us again. We are looking forward to welcoming you back soon.

Sincerely yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2016 via mobile

Japan has good service in general so giving a place a good rating for service should mean that the hotel is extra good service. The hotel staff here are quite helpful and the personal butler is something that comes in handy. I would suggest you to use the butler to help you organise anything prior to you visit (restaurant booking, where to find specific items etc ). The location is not right in the middle of the most popular place (ie namba) but since it is located right above the subway line then this is something that should not sway you from staying here.

Date of stay: July 2016
Trip type: Travelled solo
Thank BrianTaylor9
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TheStRegisOsaka0726, 広報担当マネージャー at The St. Regis Osaka, responded to this reviewResponded 1 September 2016

Dear BrianTaylor9,

Thank you for sparing your precious time to share your experience with us.
It is always a great pleasure to hear positive comments from our guests.
We are looking forward to welcoming you back.

Sincerely yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2016 via mobile

The location of the hotel is perfect. It's right next to the whole street leading to Dotonbori and some luxury shops. We didn't take the subway but we know it's near Honmachi station.

We were really amazed by the service, especially one guy at the concierge, Matsu. Because one day of our stay was a whole day of raining, we didn't know where we could go. So I called the concierge to ask for some recommendations. What I expected was a list of possible places through the phone. But instead, Mr Matsu took a whole stack of print outs of possible destinations with pictures and brief introductions of each place to our room. He also patiently explained each one of them to us.

We also mentioned that we might go to Nara the next day. When we came back to our room in the evening, he left a map and a booklet of possible tourist attractions in Nara with a note hoping we will enjoy Nara.

Overall, I am really amazed by St.Regis and my boyfriend and I both agree that we would definitely stay here again if we come back to Osaka. We will definitely recommend everyone to try this place.

Date of stay: August 2016
Trip type: Travelled as a couple
Thank charmander55
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TheStRegisOsaka0726, 広報担当マネージャー at The St. Regis Osaka, responded to this reviewResponded 31 August 2016

Dear ailin64,

Thank you for posting such wonderful comments regarding your recent stay at The St. Regis Osaka.

We are very glad to hear that our staff, Matsu, was able to assist your sightseeing in Japan. Please allow me to share your comments to our staff. It is always a pleasure to hear positive comments about our service, which makes us proud of our team members. We will be aiming to provide bespoke service to all of our guests to reach beyond expectation.

Many thanks again for staying at the The St. Regis Osaka. We hope to see you again!

Sincerely yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2016

Eventhough it's located at Hommachi business district area, not the shopping district of Umeda, I still choose to stay here if there's a chance. The hotel's staff, interior, food, ambience are just splendid! The level of high professionalism of the staff were just great! The level of cleanliness, coziness of the room especially the bed is like a magnet for me to stay with St Regis Osaka. The level of sophistication is really top-notch!
Try strolling the old shop houses located behind the hotel to get the more traditional Japanese market feel. Highly recommended hotel and will definitely be back when in Osaka.

Date of stay: January 2016
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank JJ_Shiraz
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TheStRegisOsaka0726, 広報担当マネージャー at The St. Regis Osaka, responded to this reviewResponded 29 August 2016

Dear Djunaedi D,

Thank you so much for posting such a good comment regarding your last stay with The St. Regis Osaka. It is always a great pleasure to hear positive comments from our guests!
Please come visit us again. We are looking forward to welcoming you back.

Sincerely yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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