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dan00089
Sydney, Australia

Great location, pools disappointing.

4.0 of 5 bubblesReviewed 28 Mar 2024
The location is excellent. We stayed in a Seabreeze Spa Villa (up to 8 people). You could see the ocean and sand from the cabin and it was just a quick walk onto the beach. We were lucky to have great weather. The beach and jumping pillows were the highlights for us. Unfortunately both pools were much too cold for the kids (ranging 2-5 yrs) to swim in comfortably. The shallow pool near reception was the coldest of all (too freezing for the adults!) Not heated at all. (We were there on a warm day). Pool 2 was warmest but was closed on 2 or our 3 days there. Floaties were not allowed in the bigger pool. The waterslide has been removed. Wristbands were required for kids 5+. We had no idea until we got to the pool with the young kids in tow. It was a long painful wait while someone had to get the wristband and tide off the kids from getting in the pool! (Couldn't swim safely without all the grownups there). Wish they had told us on check in or in emails.

Communication with the staff on enquiries was excellent. Also great that they send text about pool opening/closures etc to guests during the stay via SMS. Just a bit further communication before check in like the pool rules in writing and clarifying the check out process would be great.

We did love it overall but the lack of heating in the pools was a big disappointment.
Date of stay: March 2024
Trip type: Travelled with family
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Kathryn Hair, Guest Services / Front Office at NRMA Ocean Beach Holiday Resort, responded to this review
Responded 2 Apr 2024
Hi dan00089, thank you for sending us your feedback. We're disappointed to hear that you had an issue with water temperature of the pools and will take your feedback on board. We have removed our old waterslide but have two new exciting waterslides in progress for your future enjoyment. It's great to hear that you enjoyed the rest of our facilities and pleased our staff were very helpful. We do strive to do our very best for our guests with communication and instructions. We hope we can welcome you back in the future - Kathryn
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 18 February 2024 via mobile

5 star location ! Creek, Sea and Rocky Cliffs overlooking the camp

Incredible location there are tons of activities for kid, when we went there we had a little fair going on with three food truck counters ! this is a fun place must visit indeed !!

Date of stay: February 2024
Trip type: Travelled with family
Thank The-Vi-Zen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathryn Hair, Guest Services / Front Office at NRMA Ocean Beach Holiday Resort, responded to this reviewResponded 20 February 2024

Dear Vi Zen,

Greetings from NRMA Ocean Beach Holiday Resort and trust you are well.

We sincerely thank you for having chosen us for your recent stay here.

We value quality in all we do and strive to achieve it. It is important for us to understand how effectively we meet our guest's needs in order to constantly improve the standards of our services. We enjoyed receiving your feedback and we were delighted to read that you enjoyed your experience with us.

Happy Travels, Kathryn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2024 via mobile

We stayed here for 3 nights mid January 2024 after staying last year similar time. I enjoyed this time, with the park seemingly cleaner and pest removal from the previous year. Also this year the pools were open the whole time, which made it more enjoyable for the kids. Plenty to do for the kids with the Kombi Keg visiting during our stay which is always a bonus when away. Thanks For the stay 😊

Room tip: Ensure your van and set up fits before booking. Many sites but need to book early.
Date of stay: January 2024
Trip type: Travelled with family
1  Thank mazzma77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathryn Hair, Guest Services / Front Office at NRMA Ocean Beach Holiday Resort, responded to this reviewResponded 31 January 2024

Dear mazzma77,

Greetings from NRMA Ocean Beach Holiday Resort and trust you are well.

We sincerely thank you for having chosen us for your recent stay here.

We value quality in all we do and strive to achieve it. It is important for us to understand how effectively we meet our guest's needs in order to constantly improve the standards of our services. We enjoyed receiving your feedback and we were delighted to read that you enjoyed your experience with us.

Happy Travels, Kathryn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2024

This is the worst park I’ve ever been to first off if it’s a hot day and you’ve only just got to the caravan park and you have kids your kids are gonna want to go in the pool but you have to be 15 or over to go pass the pool gate without a parent. like it’s just stupid honestly. Overall they did have fair prices. And the staff were very rude, one of them tripped over while my child were riding their bike and my child asked if they were ok and the yelled at them and said NO! The tent and caravan sites are tiny also it’s already hard enough to back up a caravan into the site because of the stress but then it’s even more worse when the site is so small. I would not recommend.

Room tip: Just don’t come here with children
Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Isla B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathryn Hair, Guest Services / Front Office at NRMA Ocean Beach Holiday Resort, responded to this reviewResponded 24 January 2024

Hi Isla B, thank you for taking the time to leave us a review. We're disappointed to hear that your stay with us didn't meet your expectations, as our ultimate goal is to ensure all our guests have a memorable stay.
Our Guests safety is our number one priority and our Rules are that all children under 15 must be accompanied by an adult. This enables all guests to enjoy our pools safely and prevent any unfortunate circumstances.
We apologise that you weren't satisfied with the sites and will take your feedback on board. Thank you for highlighting these areas for us to improve. If you'd like to talk about this more, please feel free to contact me at oceanbeach@nrmaparksandresorts.com.au.
Regards, Kathryn

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Reviewed 7 December 2023

Ensuite van site. No noise control for people partying all night till am. Bathrooms disgusting and dirty with pubic hair, dirt and grime. Dusty dirty sites. Rude staff. Will never return to this dump.

Room tip: Go somewhere else.
Date of stay: December 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank I6916PHjeffb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathryn Hair, Guest Services / Front Office at NRMA Ocean Beach Holiday Resort, responded to this reviewResponded 9 December 2023

Hi Jeff B, thank you for taking the time to leave us a review. We're disappointed to hear that your stay with us didn't meet your expectations, as our ultimate goal is to ensure all our guests have a memorable stay. We apologise that you weren't satisfied with the bathrooms and site conditions. Thank you for highlighting these areas for us to improve. If you'd like to talk about this more, please feel free to contact me at oceanbeach@nrmaparksandresorts.com.au.
Regards
Kathryn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2023

Parks and activities are great but hard to get sleep when there is constant partying, yelling and loud music late at night. This leads to babies crying and not enough sleep for those who have long rides ahead of them.

Room tip: Early sleep will not be available
Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Izaak W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathryn Hair, Guest Services / Front Office at NRMA Ocean Beach Holiday Resort, responded to this reviewResponded 17 October 2023

Hi Izaak W, thank you for sending us your feedback. We're disappointed to hear that you had an issue with late night noise and will take your feedback on board. It's great to hear that you enjoyed our Resort and facilities. We hope we can welcome you back in the future - Kathryn

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