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“Clean, Affordable and Great Customer Service”

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Gold Coast Holiday Park & Motel
Ranked #1 of 1 Hotels in Helensvale
Certificate of Excellence
Brisbane, Queensland, Australia
2 reviews
“Clean, Affordable and Great Customer Service”
Reviewed 6 November 2011

The Management are very friendly and provide a fantastic atmosphere. Motel accomodation was neat and clean (I suffer with allergies and did NOT have any prolems with my allergies in this place). Prices were affordable. Breakfast (optional extra) provides a great way to start your day at one of the local theme parks. Very convenient location. Couldn't have been happier with our stays at this park. We are about to go back for our third stay at this Motel. Our first choice for accomodation on the Gold Coast.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Bec T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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504 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
  • English first
  • Korean first
  • Portuguese first
  • Any
English first
Emerald, Australia
1 review
Reviewed 17 September 2011

This was tha 1st time ever that we/i had been anywear on a plane n away on holiday without a car (& my parents) & everything so i at 1st was abit scared but when i found tha goldcoast hoilday park n motel n spoke wit Tracie just ova tha phone she was so helpful & answerd all my questions happy as, n payin n everything was easy n stressless, cos this was my 1st time doin or plannin a hols 4 my whole family (partner & 4kids) i really was unsure wear 2 stay how i was guna get there n home n i didnt wanna get lost of nething.... i found goldcoast holiday park & motel and there team were fantastic very helpful n no stress at all. they had free pancake brekky which tha kids luvd & our room was beautiful just wot we needed, luv tha idea of a bbq idea we didnt hav 2 eat out every nite n we had a kitchen in our room which was great n a normal size fridge so we cod do shopin n everything as well, We were goin 2 goldcoast 2 do tha theme parks wit the kids which they bookd n had waitin 4 me on check in which was awesome as well cos i didnt hav tha stress of goin oline 2 fine them n all that stuf & they were only rite there 5mins away even better. Once we got off tha plane we went straight on tha airtrain which took as 2 helensvale n we taxi 2 tha motel, we luv tha whole park itself cant wait 4 tha new pool 2 b finishd n we will def b goin bak nxt yr...... rating 100% guarantee..... so ring Tracie n her team 2day n bookd ur room...... best holiday ever

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank meegan m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Federated States of Micronesia
Level 6 Contributor
116 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 19 August 2011

Got here with a campervan after a long drive. Campsite is very expensive over 50 dollar a night for powered site. There is no pool and there is a massive construction site next door. When we drove to the site a man on a motorbike tooted hid horn on us and pulled us over and gave us a row for not waiting fir his escort, he was rude and arrogant. After some words with him and seeing the site was next door to a building site we got a refund and moved on.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank unknownis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GCHP, Owner at Gold Coast Holiday Park & Motel, responded to this review, 25 August 2011
Thanks for your honest feedback. It is very disappointing to hear that we got it so wrong for you. As new owners and mangers (18 months in and still learning!) we understand that we make mistakes and can sometimes do things better. This is one of those times. Please accept our apologies.

We have had a staff meeting to discuss how we can improve and not allow things to go so 'pear shaped' in the future. All our staff try their best to deliver a great holiday to our customers and are commited to getting it right, but in this case it simply didn't happen.

Your comment on our fees has us a little confused as the fees for a powered site are $36. This in no way diminishes that fact that you received a poor reception and again I apologise and assure you that we will work to ensure that it doesnt occur again.

Thank you again for taking the time to give us feedback.

Theo Whitmont
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melton, Australia
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 June 2011

My husband and I stayed at the Gold Coast Holiday Park and Motel for a week in June 2011, we were down the back on the "Big Rig" sites which were lovely and spacious, the amenities were clean and modern. Unfortunately we had an electrical problem with our Van and the Manager & staff were very helpful and accommodating. Would visit this Park again.

  • Stayed June 2011, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Golden_Oldies5054
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunedin
1 review
Reviewed 13 June 2011

Just spent a week here and really enjoyed the facilities and the friendly hosts, they allow dogs here which we loved as we didn't have our pooch with us as we live out of the coast, my kids loved patting and chatting to all the dogs, kitchen facilities are top notch and we got free pancakes the managers cook on sunday morning ( nice touch). The pool was dissapointing but when i mentioned it to the office staff they showed me the plans for a brand new one getting put in very soon, shame we missed out on that. If we can get back up here this chrissy I would stay here again.

Room Tip: New cabins being finished, nice accomodation
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  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Shazzatracey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gold Coast Holiday Park & Motel

Property: Gold Coast Holiday Park & Motel
Address: 66-86 Siganto Dr, Helensvale, Gold Coast, Queensland 4212, Australia
Region: Australia > Queensland > Gold Coast > Helensvale
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Helensvale
Price range (per night): $142 - $224
Hotel Class:4 star — Gold Coast Holiday Park & Motel 4*
Number of rooms: 80
Official Description (provided by the hotel):
BIG4 Gold Coast Holiday Park is the nearest caravan park to the Gold Coast Theme Parks with family and pet friendly accommodation located across the road from Movie World, Wet'n'Wild, Outback Spectacular & only 2 minutes' drive from Dream World & White Water World. It's the perfect place to base yourself when exploring the Gold Coast. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Wotif.com, Expedia APAC, Hotels.com, Odigeo and lastminute.com.au so you can book your Gold Coast Holiday Park & Motel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gold Coast Holiday Park & Motel Helensvale

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