Location: The hotel is set back from the main road by about 200-300 metres. The hotel does offer a tuk-tuk service to the main road. This service is free and almost instantaneous. So the set back doesn't really hurt. While some of the reviews might mention brach access, the beach is just a narrow strip of sand quite close to the jetty. It's not a place i would recommend for a swim. There is an infinity pool which overlooks the oceanfront which could compensate for your need to swim on the beach.

Food: the breakfast buffet is a shade above average. Im sure I've had better breakfasts in S.E.Asia for the room price that i paid.

Service: Notwithstanding the room upgrade, the staff are genuinely friendly and helpful. I bothered them quite a bit with multiple requests and they always reaponded promptly,efficiently and with a smile. The staff are easily the best thing to have happened in this hotel

The rooms while tastefully done are a bit behind the times. The aircon in my room was a little underwhelming and was not too comfortable in the humidity. The telephone wasnt working and it took me a few tries to figure out the in-room safe. The TV is also a throwback to another era.

We booked the hotel based on my hotel research on tripadvisor and the recommendation from my dive operator. Quiet little resort nestled close to Chalong pier, convenient for our dive excursion pickup and drop offs. Great little hotel with exceptional guest service and awesome staff. Guest services manager Steve took time to sit down with us to draw us a map pointing out some locations of the local attractions and services. Extremely helpful anytime we had a question. The hotel staff cheerful and eager to assist, whether a table setting by the pool, towels for our dive trips, or topping up our phone card. Cozy and very clean rooms. We'd definitely book again!

I will start by saying that this hotel definitely grows on you the longer that you stay, that being said I do feel that you are definitely mislead with the facilities when booking online.

Negatives:

Extremely quiet location - the hotel is extremely remote. The hotel does offer a free tuk-tuk to the main road but the main road is awful. It’s extremely busy and there is no clear pathway to walk along.

Our room - we booked a room with a garden view, when in reality this was a room with car park view. The pictures are extremely misleading and of course we would no way have booked this room if we realised that was the case.

Beach - the hotel is advertised as a beach front hotel on booking.com. Although it technically is this, the beach unusable due to filthy water and mud-like sand.

Positives:
Restaurant - at first we thought the restaurant wasn’t very good, but the more we ate there the better we found it. Things to avoid - western food. Pizza, burgers etc, we found these things weren’t great. However, we then tried their Thai dishes which were absolutely delicious, and you can’t blame the hotel for that, it’s the way it should be so restaurant is a positive.

Breakfast: although the breakfast was very basic, they still had something that would suit most people I believe. Toast, cereal, various rice dishes, fried potatoes. Fruit juices, coffees and teas were also included. There was also an egg station.

Staff: we found all the staff to be extremely polite and helpful, they helped us with organising trips and taxis on more than one occasion!

The beachfront pool was an extremely relaxing spot with a great view.

Overall: if you are the type of person who likes to just leave the hotel and be able to go to a shop or look around without stress then this hotel is certainly not for you.

If you like to just relax by the pool most of the time and go for the occasional trip by taxi to somewhere then I would recommend this hotel. It depends on how you like your holiday. I enjoyed the hotel itself a lot despite its flaws, but the location was a big let down for me.