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All reviews hot springs nice lobby private onsen sun moon lake breakfast buffet tub
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Reviewed 21 April 2018 via mobile

Probably 1 of the top 10 hotels of sun moon lake. It is 12 floors up so you have the elevation to see the lake. Nice lobby too with a high ceiling several floors up. Had dinner on the 11th floor with a good view

Stayed: April 2018, travelled on business
1  Thank bcheong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2018

We dined at the Oriental Cuisine on the 11th floor for lunch.
It was hot in the restaurant and we asked the waitress if she could turn up the aircon.
She said that it is not possible. Perhaps management shoukd look into it as your guests should be dining in a comfortable & cooling environment.

When the food was served, we asked her what it was and what are the side ingredients but she had no idea. This rates poorly on the dining experience because your chef worked so hard to create delicious food but the front of house lacks the necessary knowledge and training.

We were enjoying our main course when another waiter suddenly asked us to settle the bill. We politely said we are in the middle of eating, can we pay when we finished eating? He said "No". We had to stop eating, check the bill, take out money to settle the bill and resanitised our hands to continue eating. Internationally, this is an impolite & rude action that the hotel should look into. This really spoilt our overall dining experience at your hotel eventhough the food and the view was good.

The waiter also did not give us the official lottery receipt despite asking for it.

We submitted a feedback form after our lunch and handed it to a manager but we have not heard back from you. I'm not sure what happened to the feedback form after (because its a negative feedback form).

I'm writing this in the hope that these feedbacks can be used for the hotel to improve.
Thank you.

Stayed: December 2017, travelled with friends
2  Thank 731slee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2018

We chose a room with the lake view. The flow of hot spring in the bathroom is large so it is very easy to fill the bathtub with hot spring. You can enjoy the beautiful Sun Moon Lake in the hot spring bath tub. There are many traditional dishes in breakfast buffet. In fact, their breakfast might be better then that in many 5-star hotel in Taichung City. We enjoyed our stay there and we will choose this resort again next time we go to Sun Moon Lake.

Room Tip: Rooms with lake view
  • Stayed: February 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Hsin-Yi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2018 via mobile

We stayed here for just one night as a family of 12 (3 generations) in 3 family rooms. The hotel is beautiful and serene, and the staff were very attentive and took care to book our three rooms next to each other for convenience. The rooms were very spacious, with fresh orchids and fruits, complimentary drinks, and your own private onsen-style bathtub with lake views! We stayed half-board and had a buffet hotpot dinner included which had good quality food and almost lobster-sized prawns in endless supply. There is a rooftop pool which was a bit chilly in December... Staying at the hotel also affords you complimentary access to their sky tower, with sweeping views of Sun Moon Lake and the surrounding hills.

Our only regret was not staying for longer. We would definitely stay again - hotpot buffet and all!

Stayed: December 2017, travelled with family
Thank trippingpig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2017 via mobile

1. Swimming pool’s temp was just environment temp, not exactly as we recognized Hot Spring Pool
2. Some cracks already observed inside Jacuzzi
3. Was asked to Present my ID at reception, the receptionist failed to notice it’s my BD
4. Certain Utility can not be used before 3pm, the famous glass Skywalk also has very early closing time

Stayed: December 2017, travelled as a couple
Thank gijwang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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