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AU$750
Fully refundable before Thu, 30 May
Breakfast included
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Jenn3777

Restful place

5.0 of 5 bubblesReviewed 29 Dec 2023
Beautiful hotel and the staff were really very welcoming.
We didn't find so many things to do in the area, so 1 night was enough.
The pool looked amazing but was too cold to try!
We also tried the Chinese restaurant which was good.
Date of stay: December 2023
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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日月潭 涵碧樓行銷PR Supervisor, 其他 at The Lalu Sun Moon Lake, responded to this review
Responded 2 Jan 2024
Dear Jenn3777,

Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel.

We are delighted to hear that you found our hotel beautiful and that our staff made you feel welcome. Providing exceptional service is always our top priority, and we're pleased to know that we met your expectations.

We're glad to have been a comfortable and enjoyable stop for you. It's unfortunate to hear that the pool was too cold for your liking. We apologize for any inconvenience this may have caused.

We're thrilled to learn that you had a positive experience at our Chinese restaurant. Our culinary team works hard to provide a diverse and delicious dining experience, and it's rewarding to know that you enjoyed it.

Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future.

The Lalu Sun Moon Lake.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 12 November 2023 via mobile

Where do I even start? Such a heavenly stay! I had the most beautiful birthday weekend! Weather was so perfect, we slept late and woke early to appreciate the stars and sunrise, we used the pool twice. My first time ever swimming underneath stars! We felt like we were living in a dream 💗
Yes the hardware was a little dated, but we didnt mind it at all. We came here for nature and relaxation and we left with the BEST memories.
Thank you to all the staff for your great hospitality, in particular we remember Axel and Marshall, thank you for the warm welcome and send off.
Breakfast was scrumptious, lots of local delicacies and well thought out options for international travellers.
Truly recommend!

Room tip: Pass by the pool, take the steps down and admire their lantern pier, so serene, surreal
Date of stay: November 2023
Trip type: Travelled as a couple
Thank Jtravels222222
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
日月潭 涵碧樓行銷PR Supervisor, 其他 at The Lalu Sun Moon Lake, responded to this reviewResponded 24 November 2023

Dear Jtravels222222,

Thank you for choosing The Lalu Sun Moon Lake for your vacation and for choosing to celebrate your birthday weekend with us!

We are delighted to hear that you had such a heavenly stay and that you enjoyed the perfect weather, stunning views of the stars and sunrise, and the unique experience of swimming underneath the stars.

We appreciate your understanding regarding the hardware, and we're thrilled to know that it didn't hinder your overall experience. Our primary goal is to provide a tranquil environment surrounded by nature, and we're glad that you left with the best memories.

I will be sure to pass along your appreciation to Axel and Marshall for their warm welcome and send-off. Our staff takes great pride in providing excellent hospitality, and it's heartening to know that they contributed to making your stay special.

It's fantastic to hear that you enjoyed our scrumptious breakfast with a variety of local delicacies and options for international travelers. We aim to cater to diverse tastes and preferences, and we're glad that we could meet your expectations.

Thank you once again for recommending us. We hope to have the pleasure of welcoming you back for another unforgettable stay in the future.Wishing you many more wonderful celebrations ahead!

The Lalu Sun Moon Lake.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2023

This was of the best stays I’ve had in the last couple of years.
Service was impeccable and staff were so friendly towards us. The breakfast was full of Taiwanese specialties while still keeping abundant “classic” options as well.
Definitely coming back next year and will be booking a longer stay!

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Jan O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
日月潭 涵碧樓行銷PR Supervisor, 其他 at The Lalu Sun Moon Lake, responded to this reviewResponded 7 November 2023

Dear KarlMaria76,


Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel.

Our team takes great pride in providing impeccable service, and we are thrilled to know that you found our staff to be friendly and welcoming. It's our goal to make every guest feel at home.

We're pleased to hear that you enjoyed our breakfast offerings, with a mix of Taiwanese specialties and classic options. We believe in catering to the diverse preferences of our guests, and we're glad you appreciated our efforts.

We look forward to welcoming you back for another memorable stay in the near future.

The Lalu Sun Moon Lake.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2023

The first impression when entering the hotel was "wow". Aesthetic Japanese style architecture with a great view of sun moon lake. The bar and reception also have a beautiful lake view. The staff speaks excellent English and is very friendly and helpful. Upon entering our suite with lake view we also said wow. Great styling, spacious room layout, large balcony with beautiful lake view. On closer inspection of the room we noticed that it was worn and used in various places, sockets did not work, stains on the sofa, defective lamps…. In addition, there was no coffee maker in the room, only instant coffee.
The pool area, overlooking the lake,is also very stylish and well maintained. The service at the pool is good. However, the pool is soon shaded in the late afternoon. There is a peculiarity when visiting the pool, which seems strange, at least for Western guests: in the outdoor pool, a bathing cap must be worn.
The restaurants look very nice, but we had problems with the menu card because we don't eat fish or meat. The selection was very limited, leaving us with only the pizza from the room service menu. The hotel is very popular with Japanese guests, only a few Western guests. At the morning meal, the service staff started cleaning the floor before the end of breakfast time. Quite a few guests were still eating. For a luxury hotel with these prices, this is a no go.
From the hotel, you can walk along the lake on a nice, quiet sidewalk, and get in about 10 minutes to the main town, where the boats depart. The Lalu is by far the most beautiful hotel in Sun moon Lake, but should be renovated to justify the high prices.

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank luxuryvoyage
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
日月潭 涵碧樓行銷PR Supervisor, 其他 at The Lalu Sun Moon Lake, responded to this reviewResponded 26 October 2023

Dear luxuryvoyage,

Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your feedback with us regarding your recent stay at our hotel.

Delighted to hear that you were impressed with the stunning Japanese-style architecture and the picturesque views of Sun Moon Lake from various parts of the hotel and appreciate your positive comments about our English-speaking and friendly staff.

We take your comments seriously, and we will be addressing the issues you mentioned with our maintenance and housekeeping teams to ensure that our rooms and public areas can meet or even exceed the standards from our guests.

The requirement of wearing a bathing cap in the outdoor pool is a government regulation, which we understand might seem unusual for Western guests. We will make sure that this policy is communicated more clearly to our guests in the future to avoid any inconvenience.

We will try our best to continuous improve our downsides and maintain our upsides in order to provide you a extraordinary experience for the next visiting in the near future.

The Lalu Sun Moon Lake.

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Reviewed 30 September 2023

Stunning views, incredible service, amazing spa. Had the pool suite -- it was spacious and beautiful. Had a slight medical issue - hotel staff was beyond helfpul in finding a doctor and checking up on us. The Japanese restaurant was delicious!

Date of stay: September 2023
Trip type: Travelled with family
Thank EN2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
日月潭 涵碧樓行銷PR Supervisor, 其他 at The Lalu Sun Moon Lake, responded to this reviewResponded 2 October 2023

Dear EN2020,

Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel.

It is great to hear that you enjoyed the stunning views, incredible service, and the amazing spa during your stay.

We were proud of providing you our right-moment-service, especially in your medical case of referring you a doctor.

A delicious dinner always plays a crucial role for every perfect journey, and we're pleased to know that you enjoyed your precious moment at our Japanese restaurant. We look forward to welcoming you back for another memorable stay in the near future.

The Lalu Sun Moon Lake.

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Reviewed 11 September 2023 via mobile

Nice contemporary hotel from the outside but ageing on the inside. We booked a lakeview suite and while the view was beautiful, I couldn’t help but notice the deteriorating condition of the bathroom area such as mildewed tiles and cracked or missing grout in the toilet and shower areas which gave them a “dirty” look. The natural slime green color of the tiles didn’t help with the aesthetics either.

The toilet is old fashioned with the flusher on the wall that you have to press hard to make it work. If you have long nails or are arthritic, it could be a challenge. There were missing tiles around the flusher which added to the worn-out vibe.

Public areas were clean, but once again you will see signs of neglect with big cracks on the floor, peeling rooftop outside, dated furniture, and stains in the elevator.

Service-wise we didn’t have any problems. Our requests were all taken care of promptly.

The hotel has a lot of potential if only management would invest the money to restore this property to its former glory.

Date of stay: September 2023
Trip type: Travelled as a couple
Thank worldtraveler43Usa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
日月潭 涵碧樓行銷PR Supervisor, 其他 at The Lalu Sun Moon Lake, responded to this reviewResponded 13 September 2023

Dear worldtraveler43Usa,

Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We appreciate your candid comments, as they help us understand our guests' experiences and identify areas for improvement.

We are delighted to hear that you enjoyed the beautiful lakeview from your suite and that our team provided you with prompt and attentive service. Please accept our sincere apologies for any inconvenience you may have experienced during your stay.

We take your comments seriously, and we will be addressing the issues you mentioned with our maintenance and housekeeping teams to ensure that our rooms and public areas can meet or even exceed the standards from our guests.

We sincerely feel sorry that we did not meet your expectation. We will try our best to continuous improve our downsides and maintain our upsides in order to provide you a extraordinary experience for the next visiting in the near future.

The Lalu Sun Moon Lake .

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