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Best hotel I have ever stayed at, the best staff

5.0 of 5 bubblesReviewed 9 Apr 2024
This was the best hotel I have ever stayed at, literally life saving.
The best thing - the amazingly kind, generous, and professional staff. Even through extreme crisis, they maintained calm and order, cleanliness and service of the highest level. I will never forget the wonderful people at this hotel.

Other good things - beautiful hotel, location, well furnished rooms with thoughtful touches such as plentiful water, snacks, robes, etc
Date of stay: April 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PR Supervisor, 行銷 at Silks Place Taroko, responded to this review
Responded 2 weeks ago
Dear Guest,

Your words mean the world to us! We're truly touched by your kind sentiments. We're thrilled to hear that our staff's kindness and professionalism made such a positive impact during your stay, especially in the face of crisis. Your recognition of their efforts fills us with pride. We're also delighted that you enjoyed hotel facility and convenient location. Your satisfaction is our top priority!

We can't wait to welcome you back for another wonderful stay. Until then, stay safe and take care!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 9 April 2024

We have planned to end our trip for one night in a River Suite. Everything was as expected on the first day with a great setting, delicious food and great entertainment.

On the day of departure we were shaken by the 7.4 strong earthquake and had 1000 aftershocks until our departure 4 days later and were accommodated in the hotel free of charge.

The hotel was completely cut off from the outside world and we were lucky that nothing happened to us. Unfortunately, not everyone in the area was equally lucky...

The hotel's crisis management and information were great during this time. We felt we were in the best hands and normal operations were guaranteed as far as possible. When a hotel acts like this in a crisis, it shows how professionally and charmingly the hotel works on a day-to-day basis.

Even after our return, the hotel contacted us personally to check that we had returned safely from the crisis area.

We will never forget this stay! Thanks to the whole team like Jerry & Co!

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Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Roemsch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PR Supervisor, 行銷 at Silks Place Taroko, responded to this reviewResponded 2 weeks ago

Dear Roemsch,

Thank you so much for sharing your extraordinary experience with us. We are deeply touched by your kind words and grateful for your appreciation of our efforts during such a challenging time.

We are relieved to hear that you and your loved ones remained safe throughout the earthquake and subsequent aftershocks. The safety and well-being of our guests are always our top priorities, and we are grateful for your trust in us during this difficult situation.

We are truly humbled by your recognition of our hotel's professionalism and charm, even in the face of adversity. Your feedback motivates us to continue striving for excellence in everything we do.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2024

Room was huge and very comfortable, including the mini pool in the room – note that hot spring water has a bit sulphury smell, though not too strong and it is a very small thing, compared to the bath bleaure. All environment was stunning, of course – the hotel is located directly in Taroko Gorge. Windows of my room faced forest and it was very quiet and relaxing.

Date of stay: February 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank acorna
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 March 2024

My wife an I stayed there for 3 nights. It was a luxurious experience. Beautiful rooms with all the amenities, and wonderful view of the river below. Service was really outstanding…they try to accommodate all requests and whims. A special shout out to Cece (guest relations) who set up custom guided tours, arranged transportation to and from Hualien train station, and arranged lunch boxes on our tours. We also want to recommend Vita (tour guide) who led two tours for us (one group 6 people, and on private). She is a great photographer documenting our hikes with social media quality pictures. (Note: tour done in Chinese). Could/should have stayed longer. For those hikers out there, there are some great accessible hikes. It reminds me of Zion, except it is lush and has white marble stones as opposed to the stark red setting. Also has self service washer/dryer. JUST GO….you won’t regret it.

Room tip: Surprisingly for a 5 star hotel, self service washer/dryer is available for your use. Great to clean clothes mid trip for active travelers.
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank OCtravelers2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 February 2024

Absolutely the best choice for staying when you travel to Taroko National Park.
You can’t escape the feeling of space and welcoming smile.
The birds in the hall also sang a song to me for their warm welcoming.
On top swimming pool view is well known for its beautiful to people who choose Silks hotel.

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Go51959387234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PR Supervisor, 行銷 at Silks Place Taroko, responded to this reviewResponded 21 February 2024

Dear Guest,

Thank you so much for your wonderful feedback! We're thrilled to hear that you had such an enjoyable experience during your stay with us at Silks Place Taroko Hotel.

We're delighted that you appreciated the spaciousness of our hotel and the warm welcome from our staff. It's always our goal to provide a welcoming and comfortable environment for all our guests. We're also glad to hear that you enjoyed the beautiful gorge view from our rooftop swimming pool, the view can make people feel relaxable.

We look forward to welcoming you back on your next trip to Taroko National Park. If there's anything more we can do to make your stay even better, please don't hesitate to let us know.

Warm Regards,
Silks Place Taroko Team

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Reviewed 9 January 2024

We had a River View Suite at the Retreat, which also gives you access to the Retreat Lounge. The hotel is a rather sober building, but impresses with its unique location at the end of the Taroko Mountains. Inside, we liked the modern and beautiful reception hall. The Retreat Louge is an exclusive, quiet oasis. The Retreat Lounge and the rest of the hotel felt like two worlds. Here the exclusive retreat lounge with 5-star service, the rest of the hotel more like a 3-star club hotel. We were delighted with the extensive and very fine complimentary afternoon buffet with savory and sweet dishes, champagne, wines and teas. Everything was very tasteful with great service from the staff. We found it a pity that the Retreat Lounge was not open in the evening and that morning meals were only possible with advance reservation and a fixed menu. The rest of the hotel was very busy and the restaurants were hectic. Although the buffets were very extensive and beautifully presented, it still felt more like a vacation camp, partly due to the many tour groups.
The outdoor pool area, which was open until late in the evening (10pm!), was exceptionally beautiful, modern and renovated. A particular highlight here were the small whirlpools, which are limited in use per couple when the hotel is full. An open fire with seating and the view of the Taroko Gorge made the pool area a great place to spend time.
I would definitely choose the hotel again, but not sure if I would pay the high extra price for a retreat suite again and choose a resort room instead.

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank luxuryvoyage
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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