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MK330
New York

Beautiful ground,

4.0 of 5 bubblesReviewed 6 Feb 2019
Had a lovely one night stay at Promisedland. We arrived late so we only had time to catch the evening show (a cabaret type show with dancing and singing) which was ok. Ground was beautiful, esp. when we got to see it on the morning cruise of (almost) the entire resort ground. Room was large and comfortable. Morning buffet breakfast had a good selection of Chinese and Western foods.
Date of stay: December 2018
Trip type: Travelled with family
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review
Responded 10 Feb 2019
Dear MK330

Thanks for taking your time to share your experience on Tripadvisor.

We are pleased to know that you enjoyed our surroundings and hotel facilities. Indeed, Promisedland features idyllic features, facilities and amenities that offer our guests a relaxing getaway. Many people like to spend time to visit Natrual park and enjoy the activities.

I have shared your compliments with Jimmy and my teams for their exceptional service. We are certainly more than happy to provide for an amazing holiday experience by being attentive to our guests’ needs and going above & beyond, to exceed all expectations.

We look forward to welcoming for another perfect holiday at Promisedland.

Warm regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 3 November 2018

During our trip to Taiwan we stayed for two nights at PromisedLand. The property has a great resort infrastructure.. unfortunately the dining options need to be developed. Plenty of activities for families or couples. The landscapes of the resort are well designed and very clean. The rooms are a bit aged.

Room tip: All rooms have a river view.
Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
2  Thank KJbahrain
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this reviewResponded 5 November 2018

Dear Khalid J

Thanks for taking your time to share your experience on Tripadvisor.

We are pleased to know that you enjoyed our surroundings and hotel facilities. Indeed, Promisedland features idyllic features, facilities and amenities that offer our guests a relaxing getaway. Many people like to spend time to visit Natrual park and enjoy the activities.

I have shared your compliments with Jimmy and my teams for their exceptional service. We are certainly more than happy to provide for an amazing holiday experience by being attentive to our guests’ needs and going above & beyond, to exceed all expectations.

We look forward to welcoming for another perfect holiday at Promisedland.

Warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2018 via mobile

Its a great resort to get away from busy city life. For foreign traveler to Hualien, might want to have an easy 1 night to stay after exhausting travelling. I stayed 2 nights, n recommened maybe juz 1 night to rest, will get bored pretty quick bcoz cant go anywhere n have to eat there no other choices n pretty expensive $70 for 2 ppl. compare to taipei's hotel, is not that clean but still okay. noticed staffs there no smiling face especially the bell boy, dont forget tips them. Hard job less money. Good things :free shuttle to the stations, got bus to night market but hv to extra pay about NT $200. Has 1/2 hour night entertainment like dancing. other than that pretty boring for me. Advice :juz stay 1 night.

Date of stay: October 2018
Trip type: Travelled solo
Thank lindadA7436CP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this reviewResponded 14 October 2018

Dear Linda D

Thanks for taking your time to share your experience on Tripadvisor.

We are pleased to know that you enjoyed our surroundings and hotel facilities. Indeed, Promisedland features idyllic features, facilities and amenities that offer our guests a relaxing getaway. Many people like to spend time to visit Natrual park and enjoy the activities.

I have shared your compliments with my teams for their exceptional service. We are certainly more than happy to provide for an amazing holiday experience by being attentive to our guests’ needs and going above & beyond, to exceed all expectations.

For the check-in speed, we sincerely feel sorry and we will mark this situation and try to improve this condition.

We will improve the quality of food and service

Warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018

It's very nice that this hotel offers the pick up & drop off from/to the train station. My family went to Hualian and Taitung. We picked this hotel because it is famous for its view. After we got there, we took the cart to go to our room. The room is nice. The swimming pools are very nice too. Our kids enjoyed the swimming pools a lot. It's nice to have the the boat ride to see the view of the hotel surroundings.
The food in the restaurant is also excellent. We enjoyed our stay there. The only draw back is that we took kids to swimming pool next morning, and expect to give them hot shower around 10AM and then check out. The water was not hot, so we did inform the front desk, and they did apologies for the inconvenience in person and with a follow up call. After all, the hotel is excellent, and the staff are friendly and effective. We enjoyed it.

Room tip: Higher floors can have better views of lakes and surroundings
Date of stay: July 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank Nancy C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this reviewResponded 9 August 2018

Dear Nancy C

Thanks for taking your time to share your experience on Tripadvisor.

We are pleased to know that you enjoyed our surroundings and hotel facilities. Indeed, Promisedland features idyllic features, facilities and amenities that offer our guests a relaxing getaway. Many people like to spend time to visit Natrual park and enjoy the activities.

I have shared your compliments with Jimmy and my teams for their exceptional service. We are certainly more than happy to provide for an amazing holiday experience by being attentive to our guests’ needs and going above & beyond, to exceed all expectations.

We look forward to welcoming for another perfect holiday at Promisedland.

Warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018 via mobile

我們於上週六入住理想大地,星期日凌晨一點多,我老公要進浴室洗澡時,
看見一支老鼠在房裡地上爬,那樣的情況下只能撥電給房務人員請他們協助~
約15分鐘的時間房務人員才過來,過來檢查後,告知我們他有看到老鼠的蹤影了,
要求我們要整理行李更換房間,因他們要做消毒動作。
這當中,沒有任何的道歉或是什麼~只要求我們快點整理行李,當下房裡不只有我們夫妻倆,還有沉睡中的2個女兒!
我們只能匆忙整理收拾行李(房務在旁邊一直催促我們快點),我們只能請住在另一間房的朋友,幫忙協助我們抱孩子(孩子都在睡覺)。
看見老鼠已令人感受很不舒服了,花這樣的價格卻住到這樣的房間!!
最後要我們更換房間,也沒去體會我們兩個孩子正在熟睡中。
這更是受到很大的困擾,一句道歉的話也沒講,實在搞不懂。

後續我們移到了另一間房,裡頭的床並不是我們當初加價的2張大床,而是一般的2張中床,
雖然房型一樣,但感受已大大不一樣了。
且加價的部分也沒有退還給我們!

這樣的一個處理方式,實在很無法接受!
退房時櫃台人員也沒任何一句問候或關心~~

非常不推薦這間!

Long story short! It was about 1-2 am in the morning my husband saw a mouse running in the bathroom in our room...we immediately called the service center and it took 15 mins for them to come..they saw the mouse as well and asked us to change to the other room (they hurried us to pack and leave for the other room but our two little girls were sleeping!!). They showed no regrets, did not apologize nor care for asking about how we were afterwards. Besides, the new room we paid extra money for bigger beds but the new room we got was only with two standard twins and of course they did not refund us the extra! Very bad experience and I will not recommend this hotel to anyone.

Date of stay: June 2018
Trip type: Travelled with family
3  Thank ShuangWei Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this reviewResponded 27 June 2018
Google Translation

親愛的ShuangWei Y您好,非常抱歉讓您在入住期間,有不愉快的經驗
飯店為讓每位貴賓來到理想渡假,都能像回到家一樣放鬆自在,因此貴賓的住宿品質、生活及用餐環境,飯店都極具重視。因應夏日來到,飯店在衛生要求上也更加嚴苛。
花蓮因處潮濕地段,因此飯店要求房務員整房時,需打開房門及落地窗,以便通風,讓入住的貴賓進房時,能真正地像回家一樣自在舒適!當日適逢園區進行衛生整潔,使動物有機會跑進房間內,影響您的住宿環境,造成您的困擾,謹代表飯店向您致上深深的歉意!
房務員在第一時間收到訊息後,即刻為您安排換房,更換的房型也和原先一樣。因飯店每一棟房,相同的房型僅有一兩間,因此後續換房將您安排在不同棟,可能因為床位交換後,讓您覺得是不同房型的落差。再換房的過程中,房務員求好心切,想讓貴賓您盡快入住,因此沒有關心您及小孩,這部份我們會加強員工訓練,避免類似情形再度發生!
您的案件在房務員處理完後,也立即通報主管呈報此案件。退房時櫃檯人員未向您表達關心致意,這部分已嚴格要求櫃台人員的服務流程,不能因人潮眾多,而忽略服務、關心的本質。

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2018

Spent two days here on our tour of Taiwan.
We were picked up from the train station on arrival and dropped off there.
It is 30 mins from the train station.
We are met at the hotel by the staff giving a Spanish welcoming dance.
Staff spoke good English and Jimmy brought our luggage to our massive room.
All rooms have a balcony that looks on to the lagoon.
You are allowed one 12 mins lagoon ride every day through the seven bridges.
We found it very beautiful & romantic...they really do look after it...visually great.
At 10pm every night the staff wave everyone good night from the lagoon on a boat
as guests wave back from their balconies.
A very nice buffet breakfast with Asian and Western dishes.
No shops near the hotel.
Two computers to use in the foyer.
A free evening cabaret and dance show in the marquee was good.
They gave a goodie bag of local cakes when we left which was a nice touch.
It's quite pricey but you can get good offers on hotel websites.
We really enjoyed it here.

Room tip: All rooms have a balcony loking out to the lagoon. Our appt in cottage number 18 was one of the nearest to reception and restaurant.
Date of stay: January 2018
Trip type: Travelled as a couple
1  Thank Ray M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this reviewResponded 22 January 2018

Dear Ray M

Thanks for taking your time to share your experience on Tripadvisor.

We are pleased to know that you enjoyed our surroundings and hotel facilities. Indeed, Promisedland features idyllic features, facilities and amenities that offer our guests a relaxing getaway. Many people like to spend time to visit Natrual park and enjoy the activities.

I have shared your compliments with Jimmy and my teams for their exceptional service. We are certainly more than happy to provide for an amazing holiday experience by being attentive to our guests’ needs and going above & beyond, to exceed all expectations.

We look forward to welcoming for another perfect holiday at Promisedland.

Warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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