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Angela C
Seattle, Washington

Conveniently located, comfortable with great service

4.0 of 5 bubblesReviewed 12 Jan 2024
This hotel was conveniently located, walkable to the train and bus stations. It's on a main road so you can hear street noise from the room but nothing too loud. The complimentary breakfast buffet and afternoon snacks (Ice cream and Chinese style crunchy snacks) were amazing. You can help yourself to coffee and tea all day. There is DIY laundry with complementary laundry detergent, but the dryers are typical for Taiwan and don't dry 100% so make sure you have time to hang dry. The staff was helpful and kind (living up to their name!) but I get the sense they are most comfortable in Mandarin and Taiwanese. Lots of families were around. A good base for checking out Hualien, and catching the bus to the Taroko Gorge.
Date of stay: December 2023
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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Hotel Kindness, 業主 at Kindness Hotel Hualien, responded to this review
Responded 16 Mar 2024
親愛的貴賓您好:
感謝您此次的行程中選擇康橋商旅-花蓮站前館,
並且分享您寶貴的住宿體驗。
您的贊同與支持是對我們最棒的肯定!!
我們會帶著您的認同持續進步!!     
期待再次與您在花蓮康橋相見~

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,181)
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Reviewed 4 January 2024

Best hotel during our 10 days trip in Taiwan. Super clean, great location, buffet breakfast, evening supper with live music and magician, all day snacks/ice cream, and free use of washer/dryer with free laundry detergents.

We were in Hualien to visit Taroko Gorge. Our tour pickup was at the Hualien train station, so we decided to book this hotel for its location, since it's only about 10 minutes walk from the station (direction: walk East from the station). There were shops and eateries nearby, including a supermarket across the street. We picked up some souvenirs from the shops in the area, including some moochi and honey.

Staff were all very polite and helpful. Hotel appears to be very popular with tour groups, but all the staff appeared very well trained with handling big crowds.

We stayed for 2 nights, and breakfast & evening buffets for both days were identical. Hotel appears new and our beds were very comfortable.

We enjoyed everything about this hotel, and highly recommend for a short stay.

Date of stay: December 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank SammieAr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Kindness, 業主 at Kindness Hotel Hualien, responded to this reviewResponded 16 March 2024
Google Translation

親愛的貴賓您好:
感謝您此次的行程中選擇康橋商旅-花蓮站前館,
並且分享您寶貴的住宿體驗。
您的贊同與支持是對我們最棒的肯定!!
我們會帶著您的認同持續進步!!     
期待再次與您在花蓮康橋相見~

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2024 via mobile

The hotel is clean and the staff polite and helpful. Breakfast, snacks, and supper included. Coffee and tea are also free. There was a friendly magician to entertain the guests during supper. He taught us tricks and made it fun for everyone! Thank you so much!

Date of stay: January 2024
Trip type: Travelled as a couple
Thank Winsome S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 August 2023 via mobile

We stayed here for a few nights during a roadtrip through Taiwan.

Location: the hotel is quite close to the centre on a main road. You can take a metro to the centre and local night market not that far from the hotel.

Room: we had a good spatious room with a couch and table. The shower was more lf a massage shower which i had never seen before (see photo).

Service: the staff is very friendly. One of them helped guide us to the parking ( they have 2 parkings, one underground and one accross the street outside).

Breakfast and dinner:
This is a big selling point and i understand why! The amount of choicesyou get during breakfast and dinner is amazing. They have good punch during dinner as well. There is even a soft ice cream machine (only available during certain times).

Overall an amazing hotel and i would stay here again.

Date of stay: April 2023
Trip type: Travelled as a couple
Thank Sylliana
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 June 2023

The best hotel for it's price. The staff were very kind and helpful because we arrived earlier than the checkin time. They stored our luggages and provided free snack,.ice cream, and drink while waiting for the room to be ready. They also provide free breakfast and supper for all guests.
Food and drink were mostly Asian style but it's not a problem with us. The staff informed us as soon as the room was ready. The room is very clean and we'll kept. We ended up having a lovely time staying at Kindness Hotel Hualien. Highly recommended.

Date of stay: June 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Labhas P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Kindness, 業主 at Kindness Hotel Hualien, responded to this reviewResponded 23 June 2023

Dear guest:
Thank you for choosing kindness Hotel(Hualien)in your trip, and thank you for sharing your experience. Any advise, suggestion or compliment give will be the power for hotel's progress.
Wish we have the opportunity to service you next time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2023 via mobile

酒店地理位置很好,房间很干净,餐厅也很好吃。早上十点多突然的广播消防演练也是为了我们游客的安全着想很有心,但是我们正打算收拾心情准备崭新一天的旅途却在退房时被服务台的态度浇了一盆冷水。一个站在前台最右边的戴眼镜的女的(5/24早上11点左右)全程拉着脸,问问题当没听到,她出来绑寄存行李牌子的时候我重新问了一遍,她竟然瞪了我一眼才回答,我???如果不是我的行李在她手上,我真的要开骂了。
给3/5是因为别的前台工作人员服务态度不错,我不希望她一颗老鼠屎坏了整锅粥,希望酒店整顿一下前台的个别服务态度。
Someone at the front desk has very bad attitude. Be careful.

Date of stay: May 2023
Trip type: Travelled as a couple
1  Thank Yokey L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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