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204seahorse
Melbourne, Victoria, Australia

A delightful surprise

5.0 of 5 bubblesReviewed 14 Mar 2019
Other hotels have a lot to learn from Kindness hotel - their concepts are geared towards the comfort of all their customers. Not only every employee is courteous and helpful, this place gives you free super and they are very generous with the dishes which doesn’t run out plus free live saxophone music. There are also self help laundry equipped with free laundry detergents and their bathroom, oh boy! It has a very tech toilet seat with seat warmer and all sorts of cleaning buttons to make sure your bottom is cleaned and happy😄 I can’t say enough to complement this hotel, except I will definitely return the next time I visit Hualien. Thank you Kindness hotel for making our stay so comfortable and enjoyable!
Date of stay: March 2019
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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KindnessH021, 業者 at Kindness Hotel Hualien, responded to this review
Responded 25 Mar 2019
Dear guest:
Thank you for chosing Kindness Hotel(hualien-zhanchien) in your trip,and thank you for sharing your experience.Any advise,suggestion or compliment give will be the power for hotel's progress.
Wish we have the opportunity to service you next time.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews breakfast and dinner free breakfast great stay close to the train station stayed nights hualien checkin
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Reviewed 14 March 2019

Rooms were big and clean. Staff were friendly and respectful. Hotel provided free breakfast, snack and supper. Location was about 8-min away from Hualien station. My family enjoyed our stay here and would definitely stay here again if we were to return to Hualien in future.

Date of stay: March 2019
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank chuitinggg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KindnessH021, 業者 at Kindness Hotel Hualien, responded to this reviewResponded 25 March 2019

Dear guest:
Thank you for chosing Kindness Hotel(hualien-zhanchien) in your trip,and thank you for sharing your experience.Any advise,suggestion or compliment give will be the power for hotel's progress.
Wish we have the opportunity to service you next time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2019

Wow, just, wow. We checked in here for a night and were thoroughly delighted by the attentive staff, the service, the late dinner session, the breakfast and proximity to the railway station. The room was splendid - well stocked bathroom with full bath, a luxurious bed, great lighting. I would rate this as one of the best hotels I have stayed at in my 20 years of travelling.

Room tip: Top floor (10) - doesn't matter which direction it faces
Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Amethyst_Cat_Oz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KindnessH021, 業者 at Kindness Hotel Hualien, responded to this reviewResponded 18 February 2019

Dear guest:
Thank you for chosing Kindness Hotel Huailen-Zhangian in your trip,and thank you for sharing your experience.Any advise,suggestion or compliment give will be the power for hotel's progress.
Wish we have the opportunity to service you next time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2019 via mobile

If you are traveling via the train, this hotel is easily visible right across the exit of the train station. It is in yellow.. not exactly bright due to the age of the building.. but yes.. yellow..

Now, room was plied along a long corridor and we stayed in room 914 and it was rather big with a 3 seater sofa + a single seater. There is a tub as well as standing shower.
Toilet seat is warmed and comes with the automated flush/wash.

The evening snack is superb.. it replaces your dinner or more.. it starts from 730 till 1030. The quality is good and the food was fast to be replenished.

If anyone ever asked, I will recommend this hitel without hesitation. Oh.. I should mention that there is a small eatery selling gyoza on the right... about 2 mins walk... that is superb! Try the curry gyoza! It's mind blowing!

Date of stay: January 2019
Trip type: Travelled with friends
1  Thank Kenji0710
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KindnessH021, 業者 at Kindness Hotel Hualien, responded to this reviewResponded 11 January 2019

Dear guest:
Thank you for chosing Kindness Hotel(Hualien Main Station) in your trip,and thank you for sharing your experience.Any advise,suggestion or compliment give will be the power for hotel's progress.
Wish we have the opportunity to service you next time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2019 via mobile

The Kindness chain of hotels gets the thumbs up from me, and the facility in Hualien is no exception. It is located one block from the station, which makes it super convenient. The rooms are of high standard and look just like the pictures, and all the staff I encountered were well-trained and pleasant.

But perhaps the most appealing aspects of the stay were breakfast and supper which are included in the tariff. Breakfast is varied and fresh, and every evening guests of the hotel can choose to partake of a high quality supper from 8-10pm.It seems to be a popular option, as the dining room was full the night we went. There is also 24-hour coffee and icecream available. Fantastic!

Date of stay: January 2019
Trip type: Travelled with family
Thank PinkyAustralia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KindnessH021, 業者 at Kindness Hotel Hualien, responded to this reviewResponded 11 January 2019

Dear guest:
Thank you for chosing Kindness Hotel(Hualien Main Station) in your trip,and thank you for sharing your experience.Any advise,suggestion or compliment give will be the power for hotel's progress.
Wish we have the opportunity to service you next time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2019 via mobile

Great hotel that is walkable to the Hualien Rail Station so it’s very convenient for rail travelers. The stay includes breakfast, tea and supper, you will really not go hungry if you stay in the hotel. From 3-11pm, the hotel provides cakes, ice cream, traditional snacks, together with beverages (hot & cold). For supper, it has a large spread of food choices, so not to fret if you are vegetarian too.
Rooms are good and the hotel service staff are friendly too.

Overall, good value and it does live up to the expectations of a Kindness Hotel chain. I highly recommend this accomodation if you are looking for a stopover in Hualien.

Date of stay: December 2018
Trip type: Travelled with family
1  Thank weitingx-sg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Compass806718, 業者 at Kindness Hotel Hualien, responded to this reviewResponded 8 January 2019

Dear guest:
Thank you for chosing Kindness Hotel(Hualien Main Station) in your trip,and thank you for sharing your experience.Any advise,suggestion or compliment give will be the power for hotel's progress.
Wish we have the opportunity to service you next time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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