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Christina L

Older hotel, but good location

3.0 of 5 bubblesReviewed 4 July 2019
This was an older hotel that showed its age as it probably hasn't been renovated for the last 15-20 years. We stayed here as my parents stayed here in the 1980's and it's close to the ocean. The rooms had a bit of musty smell and the elevators smelled like gas from a motor engine. However everything was clean and the breakfast was good. They also allowed you to rent out bicycles for free (for the first 2 hours) so you can bike along the coastal path. There's also a great tofu pudding place just up the street. In summary, this hotel is fine for a 1 night stay, but I probably wouldn't stay here if you want something more luxurious or modern.
Date of stay: June 2019
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Odyssey806542, 網管 at Dongxu Resort Hotel, responded to this review
Responded 23 July 2019
thank you for your opinion and hope to you can come to taiwan again for the beautiful signs
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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3 - 8 of 74 reviews
Reviewed 30 April 2018

This hotel looks great from the photo of the front view. The rooms are less impressive as furniture and bathrooms are a bit tired and needs some maintenance. As a small town hotel, it would rate a 2.5 star. Bathroom needs some grouting and cleaning.
The location is not great. You need to walk more than 1.5KM to the town centre or call to book a taxi. The walk to the night market is about 1.7KM. The in room amenities include a kettle but only 2 sachets of chinese tea - no coffee!
Breakfast is average and basic but avoid the peak when the Chinese tour bus groups are eating. The food gets depleted faster than the service stuff can cope! This hotel apparently is popular with the Chinese tours and mainly because the cheap rate, inclusive of breakfast is a huge draw.
The hotel is not so great for overseas, English speaking visitors as the reception cannot manage simple conversation in English.
The view from the breakfast restaurant is a bonus. It has great views of the beach and sea!
For a small town hotel and the so cheap rate, it is value for money.

Room tip: Higher floors and facing the sea or beach front
Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank LeeNClarke
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 April 2018

飯店硬體只要投資有錢就能做好,然而,亞士都提供的是超出人期待的熱心服務:造訪花蓮入住後,下午騎著亞士都的單車前往七星潭,途中驚遇午後暴雨時,亞士都馬經理來電堅持與楊協理驅車接我們回飯店,不讓我們淋雨。事後再請工程人員特地去將我們放放的單車領走。我們很慶幸遇見展現真正服務業精神的專業從業人員。下次必定再住
we borrowed bikes for a quick ride around the city. however, we experienced unexpected heavy rain just an hour after we rode the bikes. Hotel called and insisted to pick us up for safe. their great service really lighted up our trip in Hwalien.

Date of stay: April 2018
Thank Amazon_TPE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
花蓮亞士都, 經理 at Dongxu Resort Hotel, responded to this reviewResponded 22 May 2018
Google Translation

午安 您好~
有關您的建議,我們將列入改善計畫作業中。非常感謝您對飯店的肯定與支持,做好服務是服務業者的本質,我們將秉持此理念永續經營,再次感謝您繼續給予飯店支持與鼓勵。

亞士都飯店 祝福您~

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2017

We stayed one night prior to cycling over the mountains to Pu Li. Whilst big and quite flashy the hotel is pretty basic. The rooms are ok and breakfast is adequate. There is no bar so the only place we found to meet up to chat is by the pool. To me, this isn't a place you would spend a lot of time in rather it's a night stop-over. The advantage it does have is that it is on the edge of town so easy access to the mountains.

Date of stay: November 2017
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank nialk2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
花蓮亞士都, 專員 at Dongxu Resort Hotel, responded to this reviewResponded 15 March 2018

We're appreciate your comment and welcome your visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2017

We have just returned from a family trip to Hualien. We were 2 adults and 3 kids aged 7, 5 and 2. We chose the Astar Hotel as it was the starting point for the King Of the Mountains event that my husband was participating in.

Pros
- The best part of the hotel is the garden and swimming pool. The swimming pool is not large but it's in the garden with pleasant landscaping. Beware you have to wear swimming caps in the pool, otherwise you're forced to buy them at TWD100 each. Since none of the beaches in Hualien are suitable for swimming (due to the strong currents) we enjoyed playing in the pool in the late afternoons. The garden is quite large and there are some rabbits that the kids enjoyed playing with.
- Large family room with 3 comfortable beds (one of them a sofa bed) was a hit with the children.
- Waterfront location, tranquil, just outside the hotel there is the waterfront walk that leads to the town centre (half an hour's walk to the night market)
- Airport drop-off and pickup are provided (but there are time restrictions eg. morning after 8am)
- There is a games room with billiards, air hockey and table soccer

Cons
- Breakfast selection is not up to western taste or standard. Even the Asian fare was not high quality eg. the steamed buns had some small amount of indistinguishable meat filling, no butter is provided for toast (only jam, chocolate spread, coconut spread and peanut butter)
- The bathrooms were not very well cleaned, and the bath would be difficult to get into for someone with any mobility limitations because it was too high. The hotel provides a kind of wooden step but it was not good enough.
- The hotel provides very little in the way of service e.g. no onsite restaurant, no room service, very little information. The staff was mostly helpful but not particularly well trained to deal with individual travellers (I guess the hotel is more geared towards the coach tour tourists)

The decor of the hotel is dated but it has some interesting pieces of aboriginal art.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Lella
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
花蓮亞士都, 專員 at Dongxu Resort Hotel, responded to this reviewResponded 15 March 2018

Your comment is very helpful and functionable.
We will make improvements to your suggestions.
Thank you for taking time to comment and welcome your visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2016 via mobile

I was at this hotel 2 days ago. Checking in as late as 830pm, i was tired after a day of travelling. Upon entering the room, i spot a v big roach sitting on the sofa. The room smelled stale, i guess this explain where there are roaches around. Calling the customer service line, i was told they cant do much other than spray pesticide and was told by the staff roaches are common. Oh pls, this is a big deal which means your housekeeping is not well-maintained. I requested for a change of room and faced rude handling by the receptionist who just throw the 2nd room key on the counter and gave me a black face. Entering the 2nd room, likewise there is a bad smell. I couldnt sleep well at all for that night. Supposingly we should have a 2-nights stay in this hotel, i forgo the 2nd night fee and just wanna get out of this dirty hotel immediately.

Date of stay: June 2016
Trip type: Travelled as a couple
Thank Dreamer6685
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
花蓮亞士都, 專員 at Dongxu Resort Hotel, responded to this reviewResponded 15 March 2018

We are appreciate your comment and welcome your visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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