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mamakiki_2004
Folsom, California

Friendly staff, comfortable room and fun 3D photo

5.0 of 5 bubblesReviewed 2 July 2018
This is the first time we stayed at this hotel and I was very impressed.
Several days prior to arrival, I messaged the hotel (as I saw they provided free airport transportation while we are arriving via train) and asked whether they will provide train station pickup. They quickly responded (within a day) and informed me they will provide shuttle service!

We arrived around noon time and the store the luggage at the hotel before we can check in at 3. Hotel staff gave us a downtown map with restaurant/souvenir stores and gave us recommendations.

Room is spacious and clean. It has free laundry!!! (even provide laundry detergent). Gym is also spacious with bike, elliptical, treadmill, etc and kids like the foosball at the gym. The weight training machine needs some attention (I saw one of the cable broken). Game room is under-construction unfortunately.

Breakfast has good selection.
The 3D picture was fun. We took pictures from different angle to show other family members as they are interested how it was done.

Overall a great experience. We will definitely stay here again when visiting Hua-Lien.
Date of stay: June 2018
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Hun_Lealea, 經理 at Ramada Encore by Wyndham Hualien, responded to this review
Responded 3 July 2018
Dear Sirs,
Thank you so much for sharing the experience with us, it has been our honor to serve you and it’s glad to know that you enjoy the stay in our hotel and Hualien. We greatly look forward to your next stay with us!

Best Regards,
Rossetti Yang
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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9 - 14 of 134 reviews
Reviewed 4 April 2018 via mobile

The rooms were neat and clean. The bathroom worked well. The bed was comfortable. Wifi worked in the rooms well but not in the breakfast room or the lobby. This was probably as a different password was needed. Too much trouble. The hotel is on the edge of the city hub but there are convenience stores nearby.
Breakfast was good with a range of food suitable to western tastes.

Date of stay: April 2018
Trip type: Travelled as a couple
Thank jeffmunce
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hun_Lealea, 經理 at Ramada Encore by Wyndham Hualien, responded to this reviewResponded 10 April 2018

Dear Sirs,
We appreciate for your valuable comment, it’s glad to know that you are comfortable during the stay in our hotel.For the password of Wifi,
yes, you have to key in the same password in different sections, I am sorry that our front-desk did not inform you the enough information.
We sincerely hope you had a wonderful time in Hualien and hope to serve you in next trip.

Best Regards,
Rossetti

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

The hotel is clean and modern. It is very quiet location. Our room was spacious . The bed was very comfortable. Staff were welcoming. Breakfast covered both Asian and western tastes. Supermarket is near by. We enjoyed our stay.

Date of stay: April 2018
Trip type: Travelled as a couple
1  Thank GreyNomads888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hun_Lealea, 經理 at Ramada Encore by Wyndham Hualien, responded to this reviewResponded 10 April 2018

Dear Sirs,
Thank you for sharing the opinions, it has been our honor to serve you and it’s glad to know that you enjoy the stay in our hotel.

Welcome to Hualien! We are looking forward to seeing you in next trip.

Best Regards,
Rossetti Yang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

We stayed for 4 nights and found the hotel to be a place where you could enjoy a good nights rest - spacious room, good bed and quiet. Breakfast was below standard with a lot of the hot dishes had become cold (we ate towards the end of the breakfast session). This hotel does not have a bar and don't expect to get a meal if you have not booked. Fortunately the hotel is well located and within walking distance of some very good eateries.

Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank DAVID M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hun_Lealea, 經理 at Ramada Encore by Wyndham Hualien, responded to this reviewResponded 17 October 2017

Dear Sirs,
We appreciate for your valuable comment, it’s glad to know that you are l comfortable during the stay in our hotel. Because our dinner offers as a set meal, so it needs to make an reservation in advance for our arrangement, very sorry for the inconvenience, however we hope to offer a better qualify meal for our clients, kindly have you understanding.

We sincerely hope you had a wonderful time in Hualien.

Best Regards,
Rossetti

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2017

in our 7 night tour, most hotels were in the 2-3 stars, so it was refreshing to see this hotel. We were traveling in a family of 13, so we had 6 rooms total. Overall, the hotel was well kept and clean. About 2 blocks away is the main street where there were some stores and small eateries, but not actual night market that we were hoping for.

Date of stay: December 2016
1  Thank T_Rex_Toyota
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hun_Lealea, Supervisor of Front Desk at Ramada Encore by Wyndham Hualien, responded to this reviewResponded 8 January 2017

Dear Sirs, Thank you for sharing the opinion with us, it has been our honor to serve you and it’s glad to know that you enjoy the stay in our hotel. Welcome to Hualien! We are looking forward to seeing you in next trip. Best Regards, Karen Ho

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Reviewed 15 November 2016

Stay for 1 night Like the hotel, room is spacious and comfortable. TV channels are great and even the bathroom is big.
Unfortunately not much facilities in hotel but it is OK. will stay again
Breakfast is OK, Chinese food as usual in Taiwan

Date of stay: November 2016
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank once_there
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hun_Lealea, 經理 at Ramada Encore by Wyndham Hualien, responded to this reviewResponded 19 November 2016

Dear Sirs,
Thank you for sharing the opinion with us, it has been our honor to serve you and it’s glad to know that you enjoy the stay in our hotel. Welcome to Hualien! We are looking forward to seeing you in next trip.

Best Regards,
Rossetti Yang

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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