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ExpatFamily5
Taipei, Taiwan

Nice hotel!

4.0 of 5 bubblesReviewed 4 July 2020via mobile
We stayed 2 night, and enjoyed our time.
Service and staff were great.
They have a great pool outside and open hours are good for Asia.
Room clean, ok size.
The only thing we didn’t love was the breakfast in the morning. Buffet wasn’t great.
Really enjoyed our 2 night at this hotel.
Date of stay: July 2020
Trip type: Travelled with family
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翰品酒店花蓮 Chateau de Chine Hotel, 代理公司/諮詢 at Chateau de Chine Hualien, responded to this review
Responded 6 July 2020
Dear ExpatFamily5:
Thank you for choosing to stay at Chateau de Chine Hualien and use your valuable time to fill in your comments. Glad you are satisfied with our service. It is our pleasure to provide you a place to relax while on the trip, and we will continue to create a caring service to reward every traveler.We will make adjustments and improvements to the restaurant's menu, thank you for your feedback.We look forward to seeing you again, giving you a different accommodation experience and looking forward to a wonderful day and a whole family.

Sincerely,
CHATEAU de CHINE HUALIEN
General Manager
Vero Sun
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,660)
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5 - 10 of 2,660 reviews
Reviewed 29 April 2020 via mobile

Nice hotel with lots of amenities. The staff is friendly and helpful. Also liked the comic theme throughout the hotel which the kids like a lot. The pool only opens in May. Sauna area offers steam and normal sauna. All in all we had a nice stay at a reasonable price and we will probably come back again in the future. Hualien always amazes us

Date of stay: April 2020
Trip type: Travelled with family
Thank Pfeffersacktaiwan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
翰品酒店花蓮 Chateau de Chine Hotel, 代理公司/諮詢 at Chateau de Chine Hualien, responded to this reviewResponded 30 April 2020

Dear Pfeffersacktaiwan:

Thank you for choosing to stay at Chateau de Chine Hualien and use your valuable time to fill in your comments. Glad you are satisfied with our service. It is our pleasure to provide you a place to relax while on the trip, and we will continue to create a caring service to reward every traveler. We look forward to seeing you again, giving you a different accommodation experience and looking forward to a wonderful day and a whole family.

Sincerely,
CHATEAU de CHINE HUALIEN
General Manager
Vero Sun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2020 via mobile

It's a second visit for me, with very good experience. Good for family, friend reunion, company outing, new year dinner/gathering.
All facilities are very good to use and the luggage people are very kind, great room services. Would recommend for families as well as peo[let looking for a overnight stay for business and finances. Great meals and the children like the VIP room. My daughter enjoyed the tranquility and visit away from hectic city life; a great short stay vacation home.

Date of stay: February 2020
Trip type: Travelled on business
Thank PChen01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
翰品酒店花蓮 Chateau de Chine Hotel, 代理公司/諮詢 at Chateau de Chine Hualien, responded to this reviewResponded 24 February 2020

Dear PChen01,
Thank you for the great review of CHATEAU de CHINE . We work really hard to offer great services and we are glad to see those efforts pay off on your last visit. Hope to have you back soon.
Sincerely,
CHATEAU de CHINE
Vero sun General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2020 via mobile

Very clean and simple! Great stay, luggage services were efficient and super nice. The pricing isn’t too bad either and the children love the services provided there. Nice piano walk on keyboard in the VIP lounge. Would recommend for anyone looking for a high class short term stay, the hot springs / jacuzzi are also very great.

Date of stay: February 2020
Thank evachenlol
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
翰品酒店花蓮 Chateau de Chine Hotel, 代理公司/諮詢 at Chateau de Chine Hualien, responded to this reviewResponded 24 February 2020

Dear evachenlol ,
Thank you for the great review of CHATEAU de CHINE . We work really hard to offer great services and we are glad to see those efforts pay off on your last visit.Playful Forest is an area for children to play without the use of electronics. There are 7 themed areas for children to enjoy that are meant to develop creativity, critical thinking, logic and reaction skills. Kids are allowed to return to the simplest forms of play to unlock the potential of their childhood. Hope to have you back soon.
Sincerely,
CHATEAU de CHINE
Vero sun General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2020 via mobile

Driving for a while, in 2.5 hours, we are now arriving at Hualien Chateau de Chine Hotel. I’m appreciated all the workers in this fantastic hotel, especially Mr.Du in front desk. He indeed have professional talent in tourism territory that help us so much. Thanks a lot.

Date of stay: January 2020
Trip type: Travelled with family
1  Thank alicelinszeyi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chateau_hualien, 總經理 at Chateau de Chine Hualien, responded to this reviewResponded 4 February 2020

Dear alicelinszeyi,

Thank you for the great review of CHATEAU de CHINE . We work really hard to offer great services and we are glad to see those efforts pay off on your last visit. Hope to have you back soon.
Sincerely,

CHATEAU de CHINE
Vero sun General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2020 via mobile

It wasn’t sure until I was told by my wife that we are going to stay here for a night.
I had a great impression to the Hotel because of being here 2019.
What catches my eyes are the “HAPPY FOREST”, “ Entrances”, and the great hospitality that provided to the tenants.
We would definitely visit again sometime this year.
I would like to thank to one of the best staffs,Wendy, in “ Happy forest”; she did a great service while kids were enjoying the play.
Appreciated
Teacher Vic from NanTou

Date of stay: January 2020
Trip type: Travelled with family
Thank teachingvictaiwan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chateau_hualien, 總經理 at Chateau de Chine Hualien, responded to this reviewResponded 31 January 2020

Dear teachingvictaiwan,

Thank you for the great review of CHATEAU de CHINE . We work really hard to offer great services and we are glad to see those efforts pay off on your last visit.Playful Forest is an area for children to play without the use of electronics. There are 7 themed areas for children to enjoy that are meant to develop creativity, critical thinking, logic and reaction skills. Kids are allowed to return to the simplest forms of play to unlock the potential of their childhood. Hope to have you back soon.
Sincerely,

CHATEAU de CHINE
Vero sun General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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