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All reviews executive floor train station shopping mall dim lighting round bathtub superior room vip lounge concierge staff light switches breakfast buffet is open concept excellent location glass door luxury hotel public areas department store food court
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Reviewed 16 November 2017 via mobile

Professional & friendly service when checking-in at Front Desk on 16 November 2017 by Sarah Lin who familiarised & orientated our family with useful details information at within & surrounding areas. The room service was very prompt provided by the housekeeper, Jenny Hsieh.

Stayed: November 2017, travelled with family
Thank NicholasL2087
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
君品酒店, 總經理 at Palais de Chine Hotel, responded to this reviewResponded 17 November 2017

Dear Nicholas L,
Warmest Greetings from Palais de Chine Hotel!
We're so glad to know that you had a great time with us. One important point for us, our staff made your stay pleasant as well. We really appreciate your positive comment about our staffs Sarah Lin and Jenny Hsieh. We will let them know that you were pleased with their service. Please do make Palais de Chine as your home in Taipei and we also welcome you back soon in the short coming future.
Best regards.
Emile Sheng General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2017 via mobile

Stayed at this hotel for 8 nights when my mum and I were in Taipei for holiday. Would like to especially commend Albert Huang, the front desk manager, for his excellent customer service. He goes the extra mile, has immaculate attention to detail, a very good understanding of our needs. Also, would like to commend Ken from concierge, he always greets us with a big smile and has a very pleasant personality. Would like to thank them for making our stay a comfortable one :)

Stayed: November 2017, travelled with family
Thank athenachang22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
君品酒店, 總經理 at Palais de Chine Hotel, responded to this reviewResponded 17 November 2017

Dear guest,
Warmest Greetings from Palais de Chine Hotel!
We're so glad to know that you had a great time with us. One important point for us, our staff made your stay pleasant as well. We really appreciate your positive comment about our staffs Albert and Ken. We will let them know that you were pleased with their service. Please do make Palais de Chine as your home in Taipei and we also welcome you back soon in the short coming future.
Best regards.
Emile Sheng
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2017

My mum stayed for a few days in October and on arrival, there were certain issues with her room which required attention. Jimmy Kuo from the front desk and the duty manager provided her with great help and immediately suggested that a new room to be provided to her.

Further thing to note was that Jimmy also helped with getting her bank card to work- not related to the hotel but all the more helpful in getting a stranded traveler back on her feet. Well done!

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Service
Thank Kenneth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
君品酒店, 總經理 at Palais de Chine Hotel, responded to this reviewResponded 14 November 2017

Dear Kenneth S,
Thank you very much for staying with us, and glad to know that you enjoyed the time at Palais de Chine. We're so glad that Jimmy and our duty manager were able to assist you and will definitely inform them about your compliment. Much appreciated once again for your kind words and encouragement. Please do make Palais de Chine as your home in Taipei and we hope to welcome you back soon in the short coming future.
Best regards.
Emile Sheng
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017 via mobile

Just wanted to Thank Albert and Polly on their amazing customer service during our stay on Nov 4-9 2017. They were both so helpful and knowledgeable about Taipei. They both spoke English very well and even booked restuarants for my mum so that the bookings were all right for us. Thank you for making our visit to Taipei that extra bit special! We hope to see you soon.

Stayed: November 2017, travelled with family
1  Thank JojO C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
君品酒店, 總經理 at Palais de Chine Hotel, responded to this reviewResponded 14 November 2017

Dear JojO C,
Warmest Greetings from Palais de Chine Hotel!
We're so glad to know that you had a great time with us. One important point for us, our staff made your stay pleasant as well. We really appreciate your positive comment about our staffs Albert and Polly. We will let them know that you were pleased with their service. Please do make Palais de Chine as your home in Taipei and we also welcome you back soon in the short coming future.
Best regards.
Emile Sheng
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2017 via mobile

Ken, the concierge was impeccably attentive and prompt in all our requests. he gave very reliable suggestions on where to shop, where to eat, how to go around. our home away from home.

my second time and will definitely stay again in my next visit.

Stayed: November 2017, travelled with friends
1  Thank Marithel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
君品酒店, 總經理 at Palais de Chine Hotel, responded to this reviewResponded 11 November 2017

Dear Marithel L,

Thank you very much for staying at Palais de Chine and share your wonderful experience with us. I'm so pleased to learn that you are content with the quality service by our Ken as well as the comfortable guest room. I look forward to welcoming you back in the near future soon to your home away from home.

Best regards,
Emile Sheng
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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