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Quest44390488075

Fantastic

5.0 of 5 bubblesReviewed 6 June 2024
Fantastic place to stay. We had a good time. Staffs were very polite and helpful. Especially thanks to Trisha for helping us out all the way from start to end. Rooms were clean and neat. Facilities are maintained well.Overall fantastic experience.
Date of stay: June 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nhung Nguyen, General Manager at Citadines Marina Halong, responded to this review
Responded 11 June 2024
Dear Quest44390488075,

Thank you for choosing our hotel, and for taking the time to write a review!

We are so pleased to hear you "had a good time" with "fantastic experience" and you found "Rooms were clean and neat. Facilities are maintained well", "Staffs were very polite and helpful", as we are committed to providing high-quality customer service, and we’re thrilled to hear that we were able to exceed your expectations.

Your lovely feedback about Trisha will be shared and this will further encourage us to keep doing better!

We look forward to welcoming you back to our hotel in the future.

Warmest Regards,

Nhung Nguyen
Hotel Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    8 - 13 of 162 reviews
    Reviewed 2 June 2024

    It's wonderful to have a vacation here. This place makes me feel at home... The service is excellent, especially the reception staff. Trisha was particularly helpful, always assisting us whenever we needed. My daughter loves Trisha; she is friendly and loves children. Our family will come back many more times. The breakfast is delicious and suits our taste, the room is very clean and fully equipped... I will recommend this place to many friends.

    Date of stay: May 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank huong p
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Nhung Nguyen, General Manager at Citadines Marina Halong, responded to this reviewResponded 4 June 2024

    Dear huongp636,

    Thank you for choosing our hotel, and for taking the time to write a review!

    We are so glad to hear that you enjoyed your accommodation, as well as our facilities. Our hotel aims to provide a truly unique experience, filled with infinite possibilities and we are thrilled that we were able to exceed your expectations.

    Your lovely feedback about Trisha will be shared and this will further encourage us to keep doing better!

    We look forward to welcoming you back to our hotel in the future.


    Warmest Regards,

    Nhung Nguyen
    Hotel Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 2 June 2024

    Great location with all amenities. The staff was very cooperative and helpful and went out of their way to make our stay very comfortable and memorable.
    The duty manager Vincent was in touch with us before our arrival to Vietnam .He sent a pick up for your at the airport planned all the activities and sight seeing places with detailed arrangement .Even our smallest need was attended to with a smile.
    We are very grateful to Vincent who has been an excellent host to us.We would highly recommend this hotel for a peaceful and comfortable stay.

    Room tip: it's convenient to arrange for transportation by the hotel..hassle free...
    Date of stay: May 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank gladwin69
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Nhung Nguyen, General Manager at Citadines Marina Halong, responded to this reviewResponded 4 June 2024

    Dear gladwin69,

    Thank you for taking the time to post a review of our property.

    We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know.

    Your lovely feedback about Vincent will be shared and this will further encourage us to keep doing better!

    We hope to see you soon!

    Warmest Regards,

    Nhung Nguyen
    Hotel Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 21 May 2024

    The apart hotel in Ha Long was so nice with good service. Nice play to stay. Everything here looks new. Especially one name staff Trisha-
    Service and famtanstic. My family and i will definitely come back here many times !!!!!!!!!!!!!!!!!!!!

    Date of stay: May 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank sy n
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Nhung Nguyen, General Manager at Citadines Marina Halong, responded to this reviewResponded 22 May 2024

    Dear 546syn,

    Thank you for taking the time to post a review of our property.

    We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know.

    Your lovely feedback about Trisha will be shared and this will further encourage us to keep doing better!

    We hope to see you soon!

    Warmest Regards,

    Nhung Nguyen
    Hotel Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 18 May 2024 via mobile

    Best hotel in Vietnam! I didn't want to leave. There is everything for relaxation and remote work. Great breakfasts! The manager Trisha helped me with my luggage. I definitely recommend this hotel! I'll be back here next year. There is a rooftop bar with amazing views. The room was cleaned every day.

    Date of stay: May 2024
    Trip type: Travelled solo
    Thank Anna B
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Nhung Nguyen, General Manager at Citadines Marina Halong, responded to this reviewResponded 21 May 2024

    Dear Anna B,

    Thank you for choosing our hotel, and for taking the time to write a review!

    We are so glad to hear that you enjoyed your accommodation, as well as our facilities. Our hotel aims to provide a truly unique experience, filled with infinite possibilities and we are thrilled that we were able to exceed your expectations.

    Your lovely feedback about Trisha will be shared and this will further encourage us to keep doing better!

    We look forward to welcoming you back to our hotel in the future.

    Yours Sincerely,

    Nhung Nguyen
    Hotel Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 14 May 2024

    We had a wonderful experience here for 2 nights. The room was very clean, modern, and fully equipped with necessary amenities. The breakfast buffet was superbly delicious. The bathtub was fantastic. We were very impressed with Ms. Hang in the restaurant and Ms. Hoai in housekeeping.

    Date of stay: May 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank FarAway37279460012
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Nhung Nguyen, General Manager at Citadines Marina Halong, responded to this reviewResponded 14 May 2024

    Dear FarAway37279460012,

    Thank you for choosing our hotel, and for taking the time to write a review!

    We are so glad to hear that you enjoyed your accommodation, as well as our facilities. Our hotel aims to provide a truly unique experience, filled with infinite possibilities and we are thrilled that we were able to exceed your expectations.

    Your lovely feedback about Ms. Hang and Ms. Hoai will be shared and this will further encourage us to keep doing better!

    We look forward to welcoming you back to our hotel in the future.

    Warmest Regards,

    Nhung Nguyen
    Hotel Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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