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Viet Anh D

The service does not match the information provided on the website

1.0 of 5 bubblesReviewed 11 June 2024
- When we checked the information in the Booking (or Agoda) apps, the information all said that the hotel has a bathtub in the deluxe room (both Twin and Double room).
- On the hotel's official homepage, they combine the information of the Twin and Double Deluxe rooms together as if they were two identical utility rooms, only the bed differs. But when we checked in, only the double room had a bathtub.
=> I post review so that you guys can be more careful in choosing a room to book.
=> In my opinion, the hotel also provides vague and confusing information. This is the reason for my rate.
The hotel is very beautiful. I hope that it can fix this problem. Thanks!
Date of stay: June 2024
Trip type: Travelled with family
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Sea Stars Hotel Ha Long, Chủ sở hữu at Sea Stars Hotel Ha Long, responded to this review
Responded 14 June 2024
Dear 586vietanhd,

Sea Stars Hotel Ha Long thanks you for using the service and sharing your experience with us.

We're sorry to hear about the problem you encountered with information about the Deluxe Twin rooms at our hotel. We have identified and taken actions to edit and correct room category information on online channels according to your feedback.

Sea Stars Hotel Ha Long always welcomes you back in the near future.

Wishing you and your beloved family all the best!

Best regards,
Hotel Management Board.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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5 - 10 of 45 reviews
Reviewed 22 May 2024

Beautiful hotel. Incredible building, decor, and furniture. Very cool and unique. Great breakfast and sweets in room when we arrived. Service was incredible. Rooms and bathrooms amazing. Beautiful view from the room, and the pool. Big windows in rooms, amazing view. View looked unreal. Nearby to several restaurants. Quite luxurious and comfortable overall. Staff went above and beyond. For instance, someone I stayed with forgot a mirror in the room, and as we were waiting in the lobby, staff checked the room and alerted us that we left it. They then brought it down to us in the lobby. Extremely contentious staff.

Date of stay: May 2024
Trip type: Travelled with friends
Thank Georgina H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sea Stars Hotel, Dịch vụ khách hàng / Lễ tân at Sea Stars Hotel Ha Long, responded to this reviewResponded 23 May 2024

Dear Mr/Ms. georginah2024,

Thank you for taking the time to share your feedback with us. We are delighted to heat that you found our staff friendly and helpful, and that you appreciated the enviroment. We truly value your feedback and make sure you that we will take your comments into considersation as we continue to improve our services.

We are glad that you enjoyed your stay with us and we look forward to welcome you back in the future.

Best Regards,
Hotel Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2024

The fluffiest pillows and amazing rooms. The bathrooms are incredible. This was the most amazing experience which great service. The workers were so kind and welcoming and the breakfast was amazing. I also enjoyed the views and the overall experience.

Date of stay: May 2024
Trip type: Travelled with friends
Thank Yutika P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sea Stars Hotel, Dịch vụ khách hàng / Lễ tân at Sea Stars Hotel Ha Long, responded to this reviewResponded 23 May 2024

Dear Valued Customer 65yutikap,

Thanh you very much for staying with us and taking your valued time to post this beautiful review us on Tripadvisor.

We much appreciate your support and sharing your experience. Sea Stars Hotel Ha Long is looking forward to serving you again soon.

Kindest regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2024

This hotel is amazing! I was in complete awe of the welcoming staff and how accommodating everything was. Not to mention how beautiful the rooms and the view are! Every morning they have a free buffet style breakfast which was top notch. The entire stay was exquisite and I highly recommend staying here if you visit Ha Long Bay

Date of stay: May 2024
Trip type: Travelled with friends
Thank Sophie L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sea Stars Hotel, Dịch vụ khách hàng / Lễ tân at Sea Stars Hotel Ha Long, responded to this reviewResponded 23 May 2024

Dear Valued Customers sophieIU4262TT,

Thanh you very much for staying with us and taking your valued time to post this beautiful review us on Tripadvisor.

We much appreciate your support and sharing your experience. Sea Stars Hotel Ha Long is looking forward to serving you again soon.

Kindest regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2024

The hotel is absolutely beautiful and the staff is so welcoming, kind, and accommodating. The location is great with seafood restaurants in walking distance. The hotel restaurant had amazing food selections and the pool was gorgeous. I had such a great time with my friends here and I highly recommend it.

Date of stay: May 2024
Trip type: Travelled with friends
Thank Seaside09523330663
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sea Stars Hotel, Dịch vụ khách hàng / Lễ tân at Sea Stars Hotel Ha Long, responded to this reviewResponded 24 May 2024

Dear Mr./Ms. Seaside09523330663,

We sincerely thank you for taking the time to rate your experience at Sea Stars Hotel Ha Long. We are delighted to hear that you have enjoyed our new enviroment following the renovation and update.

Our staff always strives to meet all of your needs in the most thoughtful way. We ensure that every compliment will be a great motivation for us to serve our customers better and better.

Thank you and we hope to welcome you back,

Best regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2024

Amazing hotel. We visited at the end of our 4 month travels and craved a bit of luxury and luxury is what we got! Breakfast was amazing, room was incredible, stylish and comfortable. The bed is unbelievably soft and I had the best nights sleep here. I’ve left feel relaxed and refreshed. Can’t wait for my next visit here

Date of stay: May 2024
Trip type: Travelled as a couple
Thank niall m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sea Stars Hotel, Dịch vụ khách hàng / Lễ tân at Sea Stars Hotel Ha Long, responded to this reviewResponded 24 May 2024

Dear Mr./Ms. J3207TTniamllm,

We sincerely thank you for taking the time to rate your experience at Sea Stars Hotel Ha Long. We are delighted to hear that you have enjoyed our new enviroment following the renovation and update.

Our staff always strives to meet all of your needs in the most thoughtful way. We ensure that every compliment will be a great motivation for us to serve our customers better and better.

Thank you and we hope to welcome you back,

Best regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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