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Sophie L

Wonderful! Highly Recommend!

5.0 of 5 bubblesReviewed 22 May 2024
This hotel is amazing! I was in complete awe of the welcoming staff and how accommodating everything was. Not to mention how beautiful the rooms and the view are! Every morning they have a free buffet style breakfast which was top notch. The entire stay was exquisite and I highly recommend staying here if you visit Ha Long Bay
Date of stay: May 2024
Trip type: Travelled with friends
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Sea Stars Hotel, Dịch vụ khách hàng / Lễ tân at Sea Stars Hotel Ha Long, responded to this review
Responded 23 May 2024
Dear Valued Customers sophieIU4262TT,

Thanh you very much for staying with us and taking your valued time to post this beautiful review us on Tripadvisor.

We much appreciate your support and sharing your experience. Sea Stars Hotel Ha Long is looking forward to serving you again soon.

Kindest regards,
Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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8 - 13 of 45 reviews
Reviewed 22 May 2024

The hotel is absolutely beautiful and the staff is so welcoming, kind, and accommodating. The location is great with seafood restaurants in walking distance. The hotel restaurant had amazing food selections and the pool was gorgeous. I had such a great time with my friends here and I highly recommend it.

Date of stay: May 2024
Trip type: Travelled with friends
Thank Seaside09523330663
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sea Stars Hotel, Dịch vụ khách hàng / Lễ tân at Sea Stars Hotel Ha Long, responded to this reviewResponded 24 May 2024

Dear Mr./Ms. Seaside09523330663,

We sincerely thank you for taking the time to rate your experience at Sea Stars Hotel Ha Long. We are delighted to hear that you have enjoyed our new enviroment following the renovation and update.

Our staff always strives to meet all of your needs in the most thoughtful way. We ensure that every compliment will be a great motivation for us to serve our customers better and better.

Thank you and we hope to welcome you back,

Best regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2024

Amazing hotel. We visited at the end of our 4 month travels and craved a bit of luxury and luxury is what we got! Breakfast was amazing, room was incredible, stylish and comfortable. The bed is unbelievably soft and I had the best nights sleep here. I’ve left feel relaxed and refreshed. Can’t wait for my next visit here

Date of stay: May 2024
Trip type: Travelled as a couple
Thank niall m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sea Stars Hotel, Dịch vụ khách hàng / Lễ tân at Sea Stars Hotel Ha Long, responded to this reviewResponded 24 May 2024

Dear Mr./Ms. J3207TTniamllm,

We sincerely thank you for taking the time to rate your experience at Sea Stars Hotel Ha Long. We are delighted to hear that you have enjoyed our new enviroment following the renovation and update.

Our staff always strives to meet all of your needs in the most thoughtful way. We ensure that every compliment will be a great motivation for us to serve our customers better and better.

Thank you and we hope to welcome you back,

Best regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2024

Nice hotel lobby , room clean and nice . Staff very helpful and friendly. Definitely will book Sea star hotel again if an back ha long. Pool indoor and outdoor pool very nice . Day one breakfast at the restaurant to crowded mybe due to its on Sunday I have hard time table seat :(

Date of stay: May 2024
Trip type: Travelled with friends
Thank Navigator19773375832
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sea Stars Hotel, Dịch vụ khách hàng / Lễ tân at Sea Stars Hotel Ha Long, responded to this reviewResponded 24 May 2024

Dear Mr./Ms. Seaside09523330663,

We sincerely thank you for taking the time to rate your experience at Sea Stars Hotel Ha Long. We are delighted to hear that you have enjoyed our new enviroment following the renovation and update.

Our staff always strives to meet all of your needs in the most thoughtful way. We ensure that every compliment will be a great motivation for us to serve our customers better and better.

Thank you and we hope to welcome you back,

Best regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2024

Very clean, friendly staff. Good breakfast. Pool was also very nice. Good beds. The climate control is set too low. Room was to cool and I. could not set it on a higher level. 'Xx''xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Date of stay: May 2024
Trip type: Travelled with family
Thank Robert P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sea Stars Hotel, Dịch vụ khách hàng / Lễ tân at Sea Stars Hotel Ha Long, responded to this reviewResponded 24 May 2024

Dear Mr./Ms.robertpA2582NE,

We sincerely thank you for taking the time to rate your experience at Sea Stars Hotel Ha Long. We are delighted to hear that you have enjoyed our new enviroment following the renovation and update.

Our staff always strives to meet all of your needs in the most thoughtful way. We ensure that every compliment will be a great motivation for us to serve our customers better and better.

Thank you and we hope to welcome you back,

Best regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2024

thank's Quyuh.とても良いサービスでした!最高の食事と最高のプールが私の中で海の星となって輝いていました。ハロンボーイにも会う事ができて感謝です!最高の旅になりました!!!!!!!!!!!!
Thank you Quyuh. Very good service! Great food and a great pool made me feel like a sea star. I'm also grateful that I got to meet Halong Boy! It was the best trip ever!!!!!!!!!!!!!!!!!!!!!

Date of stay: April 2024
Trip type: Travelled with friends
Thank Sightsee11657311390
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sea Stars Hotel, Dịch vụ khách hàng / Lễ tân at Sea Stars Hotel Ha Long, responded to this reviewResponded 4 May 2024

Dear Mr./Ms. Sightsee11657311390,

We sincerely thank you for taking the time to rate your experience at Sea Stars Hotel Ha Long. We are delighted to hear that you have enjoyed our new enviroment following the renovation and update.

Our staff always strives to meet all of your needs in the most thoughtful way. We will convey your compliments to Ms Quynh and ensure that every compliment will be a great motivation for us to serve our customers better and better.

Thank you and we hope to welcome you back,

Best regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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