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Mrs W

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Review of Oakwood Ha Long
5.0 of 5 bubblesReviewed 10 Apr 2024via mobile
Fantastic stay here. Staff all so friendly and welcoming. Villa was huge! Very clean and very comfortable. The resort is well maintained with lovely gardens. Food was excellent in the restaurant and catered for both Western and local Cuisines.
Date of stay: April 2024
Room Tip: We came in low season (April) so surrounding area quiet in terms of restaurants/bars not being...
Trip type: Travelled with family
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Group SHG, Owner at Oakwood Ha Long, responded to this review
Responded 13 Apr 2024
Dear Sir/Madam,
Xin chao!
Warm greetings from Oakwood Ha Long.
Thank you for having taken your time to share with us your experience regarding recent stay at our property.

Based on the ratings you have given to us, I am delighted to see that you enjoyed your stay. While we strive hard to exceed the expectations of our guests, it is always a delight to receive such positive feedback. Please rest assured all the details of which will be shared with all our Team members.

With this in mind, thank you once again for your positive feedback about Oakwood Ha Long and the team members.

We truly look forward to welcoming you back to our hotel at some point in the future.

Sincerely,
Remco Christiaan Vaatstra
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 8 January 2024

I organized, with the help of Huyen, the most amazing dinner party for my mother in law’s 60th birthday at the Premier Village Hall Long Bay Resort. This was a total 5 star experience: Huyen made the party everything I had dreamed of and more! The setting was absolutely beautiful- it felt so VIP and exclusive. The Vietnamese food was delicious (and this is coming from a group of 12 Vietnamese adults who were all very impressed). The party planning process was so fun and no stress at all. Huyen went above and beyond for us (she even moved the dinner inside and then back outside when I rained for a few minutes). The service was also amazing and dedicated to our needs. The hotel is so beautiful- I can’t wait to stay there next time I’m in Ha Long Bay!

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Thomas P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Group SHG, Owner at Oakwood Ha Long, responded to this reviewResponded 10 January 2024

Dear Mr. Thomas Pence,
Xin chao!
Warm greetings from Premier Village Halong Bay Resort.
Thank you for taking the time to complete the on-line guest questionnaire relating to your recent event at our property.
It is very important for us that you have a great stay at our hotel. If there is anything that you feel we could do better, I would be pleased to hear your comments.
Based on the rating you have given to us, it appeared that you had a wonderful event with us. While we strive hard to exceed the expectations of our guests, it is always a delight to receive such positive feedback. Please rest assured all the details of which will be shared with all our Team members, especially to Ms Huyen. She would very happy and proud of herself in delivering the besst effort to guest.
With this in mind, we once again thank you for your feedback and we do look forward to having the opportunity of being able to welcome you back ‘home’ when you have reason to visit Halong.
Your sicerely,
Pham Vu Hoang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2024

The Villa is large, comfy, and very homie for me and my family. Food in Breakfast are excellent and super fresh. The taste is also delightfull, one of the best hotel breakfast i’ve ever had. Wi-Fi is a little unstable, nevertheless, the speed is considerable. Overall, very nice hotel and good experience in Premiere Village Ha Long Bay

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Evan A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Group SHG, Owner at Oakwood Ha Long, responded to this reviewResponded 5 January 2024

Dear Sir/Madam,
Xin chao!
Warm greetings from Premier Village Halong Bay Resort.
Thank you for having taken your time to share with us your experience regarding recent stay at our property.
Based on the ratings you have given to us, I am delighted to see that you enjoyed your stay. While we strive hard to exceed the expectations of our guests, it is always a delight to receive such positive feedback. Please rest assured all the details of which will be shared with all our Team members.
The additional comment regarding the internet speed, I will share with out ITM to look in to it and have solution as soon as possible.
thank you once again for your positive feedback about Hilton Premier Village Halong and the team members.

We truly look forward to welcoming you back to our hotel at some point in the future.

Sincerely,
Pham Vu Hoang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2023

The staff, especially Oanh at the front desk was very helpful and accommodating.
We also love the villa, we were two families with 7 persons and 4BR was perfect, clean, spacious and good in small details/ finishing which we find not all Vietnamese hotels/ resorts up to.
We have a very relaxing stay and for sure will come back. Thank you,

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Thị Hồng Hà Đ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Group SHG, Owner at Oakwood Ha Long, responded to this reviewResponded 31 December 2023

Dear Sir/Madam,
Xin chao!
Warm greetings from Premier Village Halong Bay Resort.
Thank for having taken your time to sharing your experiences regarding your recent stay with us.
Based on the rating you have given to us, it appears that you enjoyed your overall stay. While we strive hard to exceed the expectations of our guests, it is always a delight to receive such positive feedback. Please rest assured all the details of which will be shared with all our Team members, especialy to Ms. Oanh - our Guest Relation Manager.
With this in mind, we once again thank you for your feedback and we do look forward to having the opportunity of being able to welcome you back ‘home’ when you have reason to visit Halong.
Sincerely,
Pham Vu Hoang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2023

Initially we booked for 3 days
But then we liked the place a lot so we extended for 10 more days
Upon extension they gave us delicious cookies, fruits and put flower decorations on our bed

We booked for a one bedroom unit.
They gave us a whole house with four bedrooms but locked the other three,
so we are left with a very big space.
The rooms are cleaned up everyday.
The unit was huge it even has a garden in front and at the back of the house and it was my favorite feature

The gardens and plant life are well maintained all around the resort which makes it so peaceful and calming.
Different birds visit the trees and you can them see from the balcony.
The resort is very close to the beach.
You can take a short walk to get there.
There's a gym with many equipment.
And two big pools, one with a view of the shore.

You can also borrow a pedal bike that you can use the roam around town.

There are movie channels on the TV that my husband and I get to watch every night

Their laundry machine does not have a drying function but without a fee they were able to lend us a laundry rack a lot of hangers and clips and I was able to air dry our clean wet laundry

Of course there are a few things that can be improved. Like the ground floor carpet needs to be cleaned and the shower needs more water pressure. But other than that, for 3,800 PH pesos a night, it was a steal!

Upon check out they gave us delicious cookies again for takeaway.

All the staff are lovely people. We were treated nicely in our whole stay. I would definitely choose this place again when we go back to Ha Long.

Room tip: We rented a motorbike elsewhere to go around town.
Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank hallojanelle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Group SHG, Owner at Oakwood Ha Long, responded to this reviewResponded 7 December 2023

Dear Ms. Cristine,
Xin chao!
Warm greetings from Premier Village Halong Bay Resort.
Thank you for having taken your time to sharing your experience regarding 10 days stay with us.
Based on the rating you have given to us, it appears that you enjoyed your overall stay. Based on the rating you have given to us, it appears that you enjoyed your overall stay. Please be assured that I will take the liberty of forwarding your appreciation to all concerned so that we are all aware of your comments.
With this in mind, we once again thank you for your feedback and we do look forward to having the opportunity of being able to welcome you back ‘home’ when you have reason to visit Halong.
Kind regards,
Pham Vu Hoang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2023

It was perfect. Oahn at the balie was so nice and helpt us so well. The room/house was so perfect and clean. Everybody was so nice and helpfull. Breakfast was one of the best we ever had on a holiday!

Date of stay: November 2023
Trip type: Travelled as a couple
Thank michael d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Group SHG, Owner at Oakwood Ha Long, responded to this reviewResponded 26 November 2023

Dear Mr. Michael,
Xin chao!
Warm greetings from Premier Village Halong Bay Resort.
Thank you for having taken your time to share with us your exprerience regarding recent stay at our property.
Based on the ratings you have given to us, I am delighted to see that you enjoyed your stay. While we strive hard to exceed the expectations of our guests, it is always a delight to receive such positive feedback. Please rest assured all the details of which will be shared with all our Team members and esspacialy to Ms. Oanh from Front Office.

With this in mind, thank you once again for your positive feedback about Hilton Premier Village Halong Bay and the team members.

We truly look forward to welcoming you back to "Second Home" by the Bay at some point in the future.

Sincerely,
Pham Vu Hoang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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