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vidhusagar
chennI

Brazen discrimination by the owner. Would never recommend.

3.0 of 5 bubblesReviewed 27 Sept 2024
We were a group of 18. We arrive and the owner/manager asks us to get the luggage up to the front door . Fair enough. Then I ask him for the room keys as we had a rooming list and he clearly did not. Highhandedly he refused which did cause a lot of confusion and waste of time , and we were already tired from a long journey.
Rooms are quaint , rustic and clean. Pretty minimal with not even a glass to drink water from. Most guest houses in Kyrgyzstan leave a jug and glass in the room , and you can fill water from the cans placed in the corridors. Some of us wanted water and were even told to wait until dinner was served. Addressed this to him and were promised glasses soon after dinner , but none arrived until the very end.
We were told we could just walk anywhere , but no information other than that was forthcoming. And we did walk and it was beautiful. He said he would come and show his horses if anyone wanted a ride and this did not happen as well.
Now, after our walk we arrive back to see some other groups being waited on in a very different manner. Their luggage was carried right from the van. Horses and carts organised in a jiffy and his entire demeanor changed. Worse still, we wanted an early breakfast , by 7.30am . This we informed him the previous night. We were sternly refused and told that we could have breakfast only at 8am. We arrive at the dining hall early and find two groups already finishing breakfast. For all this , we were the first to check in the previous day.
I would definitely say, that this is brazen discrimination. He just spoilt the entire stay and atmosphere for us and tainted the good memories.
Food is good , but that is besides the point.
This may be one of the best places around the area, but any person with a bit of self respect would not stay here.
Had it not been for the big group of 18 with me , I would have just left and found another place.
I have travelled to so may countries and places, and sadly this is the first ever time that I have experienced such discrimination.
Wish there was some forum to which we could complain about his behavior so they could take action.
He is a face of this beautiful country and such behavior does not showcase them well.
Date of stay: September 2024
Trip type: Travelled with friends
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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    Reviews (38)
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    1 - 6 of 38 reviews
    Reviewed 22 September 2024

    A wonderful setting, but a developing venture that is a bit of a building site. Ask for a first floor room - for the views. We were on the ground floor with a view of the washing lines. Nice enough room. Very good evening meal & breakfast. There are probably lovely walks above the property, but the owner would only say 'walk anywhere'. We did, and it was lovely, but more direction would be useful.

    Date of stay: August 2024
    • Trip type: Travelled with friends
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    Thank richardblaine
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 28 August 2024

    WE stayed as part of a G adventures 5 Stans tour. The intimate guesthouse offers free wifi, and firm, thin mattresses, which I like. Modern showers spout plenty of hot water. The ample buffet breakfast included eggs, meats, delicious local breads and fruit. Great coffee. The staff is exceptional helpful and accommodating.

    Room tip: It gets cold at night, so ask for an extra blanket before heading to zzzzzz.
    Date of stay: September 2023
    • Trip type: Travelled with friends
      • Value
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    Thank ToniT1079
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 3 September 2023

    Cozy and clean guesthouse set in lovely grounds within the beautiful valley of Chong - Kemin. The meals were delicious and served in a spacious and beautifully - designed dining hall.
    There are also great hiking opportunities in the surrounding area.

    Date of stay: August 2023
    • Trip type: Travelled solo
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    Thank liwent2023
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 28 August 2023

    I enjoyed a one night stay in this charming guest house, and I wish I could stay longer. After exploring the country, I realized there are many types of guesthouses with different levels of comfort and service, and Kemin Guesthouse is definitely the best I’ve experienced. It is a beautiful hidden gem immersed in nature, in Chong Kemin National Park. The design of the main structure and the rooms is inspired by nature, with wooden decoration and handmade details. The rooms are very comfortable, spotless clean and give a feeling of being in a home away from home. I had breakfast and dinner in their restaurant which has wonderful views over the mountains. The food was delicious and refined, prepared with a special touch and using fresh ingredients including fruits and vegetables.
    Aziz, the owner looks after his guesthouse with passion and special care. He speaks perfect English which was a pleasant surprise and gave us the chance to interact and have a conversation. He offered me a very warm welcome and ensured I had a perfect stay. I truly recommend the experience!

    Date of stay: August 2023
    • Trip type: Travelled solo
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    Thank aureweber
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 18 August 2023

    During our overnight stay at the guesthouse, we had an overall satisfactory experience until a specific incident during lunch. While dining with my friend, we noticed that another Slavic couple was greeted and offered additional portions by the owner, while we were sitting right next to them and completely ignored. This incident left us puzzled and somewhat uncomfortable. Later, I had a conversation with the owner's mother, who candidly shared that they prefer foreign guests over locals and hold biases against them. Unfortunately, this revelation led me to conclude that the guesthouse operates under a discriminatory policy towards local guests, which ultimately influences their level of service. It's disappointing to feel unwelcome and prejudiced against based on our nationality. As a result, my impression of the guesthouse is tarnished, as it seems they prioritize certain guests over others, hindering their ability to provide a fair and accommodating experience for everyone

    Date of stay: September 2022
    Trip type: Travelled with friends
    Thank Maps05306609628
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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