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Hotel Del Lago Golf & Art Resort
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Reviews (882)
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14 - 19 of 882 reviews
Reviewed 14 May 2015

I spent a couple of days in a company "retirement" in this hotel. Place & view are really nice (just in front of the lake), rooms are big and clean but in general hotel is quite old and certainly need a renewal (rooms, elevators, everything).
WiFi is quite bad & slow.
Food was not bad but honestly need to do something on the coffee, it was the WORST coffee I have drink in years.

Room Tip: do not ask for coffee
  • Stayed: May 2015, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank fturriaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvaro R, Director de Recepción at Hotel Del Lago Golf & Art Resort, responded to this reviewResponded 15 May 2015

Mr.

It's good to hotel del lago gets reviews by tripadvisor.
Regarding the rooms we are making a renovation as carpets and all around each.
We will consider each of your comments so that on your next visit you can see the changes.

We expect an early visit,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2015

an old hotel, in urgent need of renovation and upgrading.

Excellent location, elevated views over the lake or the golf course.

easy acces to punta del este city and local airport.

montevideo airport 2 hours away.
very nice eco surroundings.

  • Stayed: April 2015, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank LondonWolfeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2015

I have found an Hotel lacking of normal maintenance since 10 years at least!!!
I have payed 5 start hotel for a 3 stars one!
Personnel was not polite with guests.
Hotel was dirty.
Furniture was broken.
Breakfast was not good and not enough for all guests.
For sure is an Hotel to avoid absolutely!!!!

  • Stayed: January 2015, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank NOK B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvaro R, Director de Recepción at Hotel Del Lago Golf & Art Resort, responded to this reviewResponded 4 February 2015
Google Translation

Sr. NOK B

Agradecemos su tiempo y sus comentarios en TripAdvisor.

Es muy importante contar con su opinión ya que nos permitirá seguir conociendo aún más las preferencias de nuestros clientes.

Hotel del Lago Golf Art & Resort abre sus puertas en el año 2001, ubicado frente a Laguna del Sauce la mayor reserva de agua dulce del departamento, rodeado de bosques y sierras que garantizan un marco natural único.

Las tareas de mantenimiento se realizan bajo estándares de calidad certificados. Es debido a la gran magnitud de nuestro resort y la alta ocupación, que algunas áreas no se han culminado las tareas de rutina, así mismo somos conscientes y responsables en la concreción de estas obras.
En referencia al personal, lamentamos que se haya llevado esta impresión ya que la atención personalizada y dedicada de nuestro personal es la principal fortaleza del establecimiento y lo destacan los clientes en distintos portales.
La limpieza al igual que el mantenimiento se realiza bajo los estándares de calidad que tenemos implementado; lamentablemente hace semanas atrás la municipalidad ha pavimentado la calle de acceso al hotel, dicho material es muy inestable y con los día de calor tiende a hacerse liquido el cual al pisar se adhiere al calzado manchando y desprendiendo parte de dicho elemento con cada paso. Este hecho trajo como consecuencia manchas en diversos sectores como lobby, pasillos y habitaciones del hotel del cual se ha llegado a cambiar por completo el piso debido a la gravedad del caso.
El desayuno cuenta con una amplia variedad de panes, bizcochos, tortas, jugos, licuados de frutas, huevos revueltos, tocino, yogurts, café, té, quesos y fiambres. No obstante a la gran variedad y abundancia de productos, el publico tiende a servirse en exceso generando esporádicamente la impresión de falta de abastecimiento; así mismo la reposición de alimentos es constante. Es debido a este habito que diariamente el 20% de los alimentos servidos en restaurant son desechados. Hotel del Lago Golf Art & Resort es el primer Hotel del Uruguay en recibir la certificación ISO 14.001 donde el cuidado y gestión de los alimentos es parte del compromiso asumido en la preservación del ambiente.

Nuevamente queremos agradecerle por sus comentarios, aunque lamentamos que su expectativas no hayan sido colmadas.

Saluda atte

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2015

It is a shame when abundant and qualified natural, material, and human resources are poorly managed. At this hotel you feel like watching a taxi driver driving a Formula One. Nothing runs as expected, things are just not right. Under a more experienced guidance, Hotel del Lago could reach excellence instantly. The resources are all there. If an international hotel chain took up this place, it would flourish.

Room Tip: Rooms at floor 0(zero) open directly to the gardens.
  • Stayed: December 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank DenisSleep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2014

Hotel is on a beautiful lagoon. Very quiet, but plenty to do at the resort. Wifi is available through most of the buildings, but not always reliable. Place needs a little maintenance as it feels a bit used, but was clean. Staff extremely friendly and service throughout was excellent. Close drive to airport and the punta del este beach activity. Great venue for business meetings.

  • Stayed: December 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Dan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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