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All reviews soft opening extra bed great view kids pool holland bakery check in process big slide jatim park beef bacon pasta carbonara short escape modern design cold pool balcony overlooking the hills star standard normal price weekend stay
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Reviewed 16 October 2018 via mobile

Golden Tulip Holland Resort Batu was our accommodation provided by PT KAI for their annual gathering with bloggers, influencers, and social media personality. We enjoyed our stay here so much.

The food was great, the staff are friendly and helpful.

The property is huge, with a big pool complete with a fun waterslide, pool for kids, and a jacuzzi on the other side for the grownups. Fun for everyone in the family.

The room is comfy with lots and lots of mirrors and big windows and balcony overlooking the hills. The bathroom is great complete with a bathtub. I can still work comfortably with a spacious desk as a workstation.

We held a 'Prom Night' themed party on the deck that a was blast!

Date of stay: October 2018
Trip type: Travelled on business
1  Thank Julian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden T, General Manager at Golden Tulip Holland Resort Batu, responded to this reviewResponded 18 October 2018

Dear Mr. Julian,

Warmest greetings from Golden Tulip Holland Resort Batu, and thank you very much for taking the time to inform our Agent Consumer Affairs regarding your recent stay.

Once again thank you for your stay and for taking the time to write such detailed online review. We are are delighted to hear that you enjoyed your stay and we also took note that you found it not so easy to find the hotel. We hope to welcome you back soon again.

Sincerely yours,
Komang Sumarta
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2018

今回、バトゥで最高級のシンガサリリゾートとこのゴールデンチューリップの二つのホテルに泊まりましたが、こちらはオープンして間もない為、施設が全て新しくきれいでした。部屋も広く、ベッドシーツやタオルもまだ純白で気持ち良かったです。ベッドも寝心地良く、使い易かったですが、一点、トイレでトイレシャワーを使うと内蓋との隙間から水が飛び出てしまうという難点がありました。
ラウンジがオープンエアで山の景色が楽しめるようになっており、気候の良い土地ならではの建築デザインだと思いました。サービス面ではシンガサリリゾートの方がスタッフの教育が良くされており、ゴールデンチューリップのスタッフは横柄だったり、ゲスト対応に慣れていない感じがありました。このホテルもシンガサリ同様、団体客が多く、朝食会場はかなりの混みようで、リゾート地ながら余り優雅に朝食という訳にはいきませんでした。朝食の質も余り良くなく、コーヒーを含め美味しいものはなく、残念でした。ただ、景色と気候が良い為、またこのホテルに戻ってきたいという気持ちにはなりました。
We stayed 2 best hotels in Kota Batu, which are The Singhasari Resort and this 'Golden Tulip Holland Resort Batu'. This hotel is still new, so all the facilities are still clean and beautiful. The design of the buildings are very nice and suitable for the local atmosphere in order for guests to enjoy the cool temperature and mountain views. The rooms are seperated from the main buildings so that we can be away from any noise in spite of many guests come by big groups and very lousy especially in a main dining and a lounge. The room offers us a large space and a comfortable bed. The bed sheets are still pure white and clean as well as towels. I hope that the management can maintain these facilities as clean as today. The only things that I didn't like are the toilet which water from toilet shower scattered from the space between the inner lid and closet, crowded atmosphere and poor quality of breakfast, and poor service of hotel staff. Compared to The Singhasari Resort, the staff seemed not to be trained well especially the staff at the front desk were not friendly and don't know the manner to serve guests.
The view from the lounge and the room are splendid and the cool temperature makes us feel so fresh. I want to come back to the city and the hotel again in the near future.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank rehashuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden T, General Manager at Golden Tulip Holland Resort Batu, responded to this reviewResponded 18 October 2018

Dear Mr/s. Rehashuna,

Thank you for your stay and for taking the time to write such detailed online review. We are are delighted to hear that you enjoyed your stay and noted that lot of part from our hotel that we still need to be improve.

I have immediately addressed this issue with our Management, so that they can be more vigilant in monitoring the guest’s preference standards. My main regret, however, is that you were inconvenienced in the first place. and thereby giving me a chance to in some way make amends for the lack of due attention you received when staying with us

Thank you again for sharing your feedback with us, and we look forward to welcoming you back to the Golden Tulip Holland Resort Batu for a much improved experience soon.

Sincerely yours,
Komang Sumarta
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018 via mobile

Very great place to family vacation. The pool was awsome and variety food for the breakfast was amazing!

One thing to remember the check in time in this hotel is 15.00 and the check out time is 12.00 but the receptions will call us if our room is ready before 15.00.

My family really love this new hotel. Keep up the good work!

Date of stay: October 2018
Trip type: Travelled with family
Thank afjocelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden T, General Manager at Golden Tulip Holland Resort Batu, responded to this reviewResponded 18 October 2018

Dear Ms. Jocelin,

Thank you for staying with us and for taking the time write a nice online review. We are happy that you were able to enjoy our services, amenities and Hotel facilities.

All of us are looking forward to welcoming you back very soon.

Sincerely yours,
Komang Sumarta
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2018

The relatively new hotel is located only 3 min from the Jatim Park 2 Entrance and not far from Jatim Park 3. If you are planning to bring your kids to the parks than this is an ideal choice.

Room was nicely decorated and comfortable. Its nicely designed but far from 5-star luxury feel. Most parts of the room were clean and tidy except for the carpet which we find dust and small debris accumulating in the visible corners.

Food are excellent. Tried some of the recommended dish and very satisfied. Unfortunately the restaurant (only one available) was understaffed during dinner time. We have to wait quite a while to be seated and served. Other guest from adjacent table were furious because of the timeliness. I myself need to approach the waiters twice to check on the food.

Kids pool were quite small and the big slide was only for big boys (150cm and up)

So our stay was a pleasant one, but I wont categorize the hotel as luxury resort. It is not luxurious enough and doesn't have much options and activities and facilities that a resort suppose to have.

Date of stay: September 2018
Thank Jexen2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden T, General Manager at Golden Tulip Holland Resort Batu, responded to this reviewResponded 18 October 2018

Dear Mr/s. Jexen,

Thank you for staying with us and for taking the time write a nice online review. We are happy that you were able to enjoy our services and that you also like that the hotel is attached to Jatim Park 2.

I have immediately addressed this issue with our Management and Team, so that they can be more vigilant in monitoring the guest’s preference standards. My main regret, however, is that you were inconvenienced in the first place.

Also thank you very much for your appreciation and will update to our management and team to keep improve and give excellent services.

It is always a pleasure to receive positive feedback. At Golden Tulip Holland Resort Batu, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We look forward to welcoming you back in the near future.

Sincerely yours,
Komang Sumarta
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2018 via mobile

I must say I am impressed with this hotel. The architecture was beyond beautiful. Big swimming pool area is a plus, there’s also outdoor and indoor playground for kids! There are so many beautiful spots for photos.

The only thing to improved I think the variance of breakfast. The hotel was clean and staffs are nice. Definitely come back for sure.

Date of stay: August 2018
Trip type: Travelled with family
Thank Yantri Abshar D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden T, General Manager at Golden Tulip Holland Resort Batu, responded to this reviewResponded 18 October 2018

Dear Mrs. Yantri,

Thank you for staying with us and for taking the time write a nice online review. We are happy that you were able to enjoy our services.

I have immediately addressed this issue with our Management and Team concerning about breakfast food variety.

Also thank you very much for your appreciation and will update to our management and team to keep improve and give excellent services.

It is always a pleasure to receive positive feedback. At Golden Tulip Holland Resort Batu, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We look forward to welcoming you back in the near future.

Sincerely yours,
Komang Sumarta
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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