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All reviews heritage hotel colonial building indonesian food hotel is located alun alun mountain view malang interior tennis facility taste
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Reviewed 4 January 2018 via mobile

Heritage hotel, near midnight culinary, strategic location.
Actually we enjoyed stay there, and the new year eve showed really fun and enjoyable. But unfortunately the facilities were too old, need renovation. If they want to mantain the heritage architecture, they have to maintain the facility properly like water faucet, electricity etc.
For this year the hotel name change to be El Royal Hotel & Resort, hopefully this management hotel will make this heritage hotel more nice.

Stayed: December 2017, travelled with family
Thank LilyJ83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kartika w, other at eL Royale Kartika Wijaya Batu, responded to this reviewResponded 30 January 2018

Dear Mrs. Lily

Thank you for staying with us, we will give ful attention and action for all your valuable feedback.

Best Regards,


Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2017 via mobile

Nice place, good service. A combination of classic colonial building with a modern twist. Good variation of breakfast from Continental to Indonesian food. Nice view from the pool..nice playground for kiddos and the most important thing is the entire staff are friendly and helpful..
Will stay in here again when I visit Batu.
Good Job Kartika Wijaya

Stayed: July 2017, travelled with family
Thank Pawitri C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kartika w, e-commerce at eL Royale Kartika Wijaya Batu, responded to this reviewResponded 23 August 2017

Dear Pawitri C

Highly appreciate for your staying with us during your trip to Batu city. We are always welcoming you and your family for next visit to Batu City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2017 via mobile

We stayed two nights in this hotel, one night in deluxe room and the other night in moderate room. The deluxe room is clean but nothing special. It has indoor playground in the same floor next to the room so the kids can play near the room. The moderate room, even it has no air conditioning but the weather is cold in Batu. I like moderate room better than the deluxe one. It has better view, and the room is cozy eventhough a little bit old. The hotel has a colonial style, beautiful gardens spread at the several locations. It has adult and kids pool, big outdoor playground and also large yard to play soccer. Breakfast was great, it has a lot of choices of indonesian food. Try indonesian traditional drink "Jamu".

Stayed: August 2016, travelled with family
Thank Aulieee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kartika w, Guest Relation Officer at eL Royale Kartika Wijaya Batu, responded to this reviewResponded 15 April 2017

Dear Mrs. Aulieee,

Thank you for choosing Kartika Wijaya Hotel, we were sorry that happen to you, but now the room and facilities has been upgraded and got new look, but we still maintain the colonial style that become characteristic to our hotel, we hope you can stay in our Hotel again. Our pleasure to wait you to come.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2017 via mobile

Nice colonial style hotel.. various but heavy breakfast menus (indonesian foods), i can say no western menus...
Not far from Jatim park if you have car with you, around 3 Kilometres.
I prefer deluxe room compared with the old style superior room...
Great ambience, especially at night...
Cloudy pool, so i cancelled my plan to swim...

Stayed: February 2017
Thank Quivedo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kartika w, Guest Relation Officer at eL Royale Kartika Wijaya Batu, responded to this reviewResponded 15 April 2017

Dear Mr.Quivedo,

Thank you for choosing Kartika Wijaya Hotel as your accomodation during your visit to our shining city - Batu
Our hotel is showing side as a heritage hotel with colonial style, we are looking forward to welcoming you again to Batu , especially Hotel Kartika Wijaya with upgraded room and facilities now

Regards

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Reviewed 17 February 2017 via mobile

I ended up at Kartika Wijaya Hotel because. I did not book in advance and Batu gets very crowded on weekends. I had a hard time here because none of the staff are English speaking. The wifi was not great, and the sheets didn't seem clean to me.

Stayed: February 2017, travelled on business
Thank daniellesK8002AD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kartika w, Guest Relation Officer at eL Royale Kartika Wijaya Batu, responded to this reviewResponded 15 April 2017

Regards Mr. Danielle S, thank you for choosing Kartika Wijaya Hotel, we were sorry that happen to you, but now the room and facilities has been upgraded and got new look, we hope you can stay in our Hotel again. Our pleasure to wait you to come.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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